Cody Johnson

Jackson Acura responded

Thank you for your fantastic 5-star review! We’re so glad to hear that Cody provided you with such excellent service. His clear communication, attention to detail, and commitment to keeping you informed are exactly what we strive for. We're proud to have him as part of our team, and we truly appreciate your recognition of his efforts. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us. We're glad to hear that you were pleased with the service during this visit, though we’re sorry to learn about your concern with the mud guards installed on your previous RDX. Your observations are important to us, as they help us improve our processes and the quality of service we provide. While we regret that this issue impacted your satisfaction, we’re always here to address such concerns and discuss options that work best for you without causing further inconvenience. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. Your loyalty means a great deal to us, and we’re committed to ensuring every experience meets your expectations! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience! We’re thrilled to hear that you felt valued and well taken care of by our team. Providing exceptional service and creating a welcoming environment are at the heart of our business values, and it’s wonderful to know we succeeded in making your visit memorable. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your 5-star review! We’re thrilled to hear you had a courteous and professional experience with us. Providing quick and efficient service, along with little touches like the complimentary car wash, is how we aim to exceed expectations. We truly appreciate your loyalty and look forward to welcoming you back for future visits. If there’s ever anything you need, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We are so glad to hear that you are satisfied with the quality of service you received at Jackson Acura. We always strive to deliver the best possible experience, and it’s great to know that we met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your feedback. We’re sorry to hear that your oil filter and tire rotation visit took longer than expected. We understand that your time is valuable, and we truly apologize for any inconvenience this may have caused. We are continuously reviewing our processes to ensure better efficiency and a more timely experience for all of our customers, so we regret missing the mark for you. If you have any further concerns, please feel free to reach out directly. We appreciate your understanding and hope to serve you better in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that Jackson Acura continues to exceed your expectations when servicing your 2022 Acura MDX A-Spec. Our service advisors take great pride in ensuring every detail is addressed and that you’re completely satisfied before picking up your vehicle. It’s customers like you that make our job so rewarding, and we truly appreciate your trust in us. If there's anything else we can assist with, please don't hesitate to reach out. We're grateful for your recommendation and look forward to continuing to provide exceptional service for you in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your continued trust and loyalty to Jackson Acura! We're thrilled to hear that your experiences with both purchasing and servicing your Acuras have been outstanding. Providing exceptional service to our customers is our top priority, and it means a lot to us that you choose to work with us for both buying and maintaining your vehicles. If you need anything else, please don't hesitate to reach out. We look forward to continuing to exceed your expectations for many years to come! Warm Regards, Jackson Acura Team