Cody Adams | Page 2

Edward Morcos was a delight to work with. He treated me and my family like old friends while still maintaining his professionalism. Eddie did not pressure us into finalizing anything and, eve He treated me and my family like old friends while still maintaining his professionalism. Eddie did not pressure us into finalizing anything and, even held our car for a few days until we were able to come back in to do the paperwork. This was my first time purchasing a car. I left the dealership feeling happy and confident about my transaction. I have zero complaints about my experience with Suburban Toyota of Farmington Hills and Edward. More

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It is my first Toyota Corolla and I love it. Great service from Awring Ahmed and the entire management. I appreciate their service. Great service from Awring Ahmed and the entire management. I appreciate their service. More

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Awring was absolutely wonderful to work with when purchasing my Toyota RAV4. She was kind, patient, knowledgeable, and made the entire process smooth and stress-free. She took the time to answer all purchasing my Toyota RAV4. She was kind, patient, knowledgeable, and made the entire process smooth and stress-free. She took the time to answer all of my questions and made sure I felt comfortable every step of the way. I never felt pressured, and I truly appreciated her professionalism and friendly attitude. If you’re looking for someone who genuinely cares about her customers, I highly recommend working with Awring. Thank you for making my car-buying experience such a positive one! More

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Janet helped us out the whole time. We had many struggles but still manage to buy a new RAV4 Limited We had many struggles but still manage to buy a new RAV4 Limited More

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Bought a used car from this dealership. Agreed on a price one day and came back the next to close. They added $1500 in fees for "recon" (reconditioning), some fabric protection and a n Agreed on a price one day and came back the next to close. They added $1500 in fees for "recon" (reconditioning), some fabric protection and a nonsense "doc fee". They were removed cause I was ready to walk out but I'm sure they rip a lot of people off with this. Also, the sales guy promised over and over that the car would be detailed and it wasn't. Just a sleazy dealership. More

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Loyalty sells product. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. More

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Awring is the reason I purchased from Suburban Toyota. She is exceptional at her job and extremely professional. She is exceptional at her job and extremely professional. More

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I was very pleased! Everything went very smooth thanks to Eddie and Donny! I appreciate you all very much! Everything went very smooth thanks to Eddie and Donny! I appreciate you all very much! More

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Wasn’t planning on buying a car at all Eddie Morcos wen above and beyond for us the way he treated us with respect and patience we felt amazing to give him our business Very nice honest salesman He gav above and beyond for us the way he treated us with respect and patience we felt amazing to give him our business Very nice honest salesman He gave us a great deal số thankful for him and so lucky that we been helped by him Would definitely recommend my friends and family to him Great person Eddie morcos Also finance guy Alex was great More

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I worked with Suburban Toyota of Farmington Hills and salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agre salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agreement, and no paperwork tying the deposit to a specific VIN. When I decided not to move forward with the purchase, I made multiple attempts to obtain a refund directly from Donny. Despite several messages, I received no meaningful follow‑through and no progress toward resolving the issue. I was eventually forced to contact the General Manager directly, but my email received no acknowledgement or response. Instead of management addressing the situation, I received scattered texts and emails from other sales personnel who said they would “make sure my concerns got to the right people.” None of them followed through, and no one at the dealership took ownership of the issue. With no resolution after repeated attempts, I was ultimately forced to dispute the charge with my credit card company to get my own money back. The dispute was immediately credited in my favor, which speaks to the lack of documentation supporting the dealership’s refusal to refund a simple, refundable deposit. This experience showed a clear pattern of poor communication, misleading information, and a complete lack of accountability from both the salesperson and dealership leadership. I expected far better from a Toyota dealership. More

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