Cleverton Da Silva

WARNING: STAY AWAY FROM BRAMAN BMW MIAMI I strongly advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, mislead advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, misleading, and highly unprofessional. They tell you one thing verbally, but their actions and paperwork reflect something completely different. They rush you through signing a large amount of paperwork within seconds while verbally assuring you of things that are simply not true. I have four witnesses who can confirm exactly what was said and how the situation was handled. This was not a misunderstanding—this was a clear case of misleading communication and poor business practices. Their customer service is also extremely poor. They take an unreasonable amount of time to handle matters that should only take a few quick moments. When you try to get clarification or resolution, you are met with delays, lack of accountability, and no real effort to fix the situation. In my opinion, their process feels designed to trap customers in loopholes filled with negative financial consequences and obligations you were never properly informed about. They present one version of the truth verbally, but the documentation and outcome tell a completely different story. This dealership does not provide the level of professionalism, honesty, or transparency that customers deserve. Proper service means clear communication and paperwork that matches exactly what is being promised—something Braman BMW Miami failed to do. I strongly recommend taking your business elsewhere to a dealership that values honesty, transparency, and customer respect. Be careful, ask questions, and do not trust verbal assurances without fully reviewing every document. More

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Great Gret service , quick , efficient Everything was great . The service is fast and efficient. Great people working there great . The service is fast and efficient. Great people working there More

by NICOLASIERVOMIAMI Verified Customer Verified Customer

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Great and friendly experience. He was very helpful and very explained well all my questions. He was very helpful and very explained well all my questions. More

by SMUSOLINO Verified Customer Verified Customer

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My service advisor Sergio has always been excellent. He goes above and beyond to give me top customer service. Thank you ! He goes above and beyond to give me top customer service. Thank you ! More

by MARTINEZMIGDALIA512 Verified Customer Verified Customer

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Salesperson Roberto Blanco is the best and greatest of all time!!!!!! The manager Luis Reyes and finance manager were excellent. I had a great experience. all time!!!!!! The manager Luis Reyes and finance manager were excellent. I had a great experience. More

by RCARRERAS50 Verified Customer Verified Customer

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Great assistance and care It is very customer oriented and very friendly. It is also very efficient and very friendly. It is also very efficient More

by AGUIRRECFO Verified Customer Verified Customer

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Amazing as usual thanks to Hèctor antunez Profesional, attentive, clear and accommodating. Amazing amazing amazing experience attentive, clear and accommodating. Amazing amazing amazing experience More

by ARISALAW Verified Customer Verified Customer

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We purchased our first family car site, unseen and car was covered with dents and front grill cracked and rear bumper cracked and damaged, door dinges all over, ripped leather, broken plastic covers, didn was covered with dents and front grill cracked and rear bumper cracked and damaged, door dinges all over, ripped leather, broken plastic covers, didn't see car until after signing paperwork. One of the worst car buying experiences. Car was touched up to try to hide all the hidden damages. More

by TRITSCHLER21 Verified Customer Verified Customer

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The dealer is like a Moët Painting. It's looks good from the outside and far away. Unfortunately, it's not! The lack of customer service is horrible. Your service drive, is a HOT MESS! It's looks good from the outside and far away. Unfortunately, it's not! The lack of customer service is horrible. Your service drive, is a HOT MESS! I am very disappointed. I will most likely not be returning to Braman for anything More

by Lunar509 Verified Customer Verified Customer

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The best experience That I have had buying a car. Everyone was friendly and knowledgeable. Everyone was friendly and knowledgeable. More

by JAMESCOLSON0 Verified Customer Verified Customer

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