Cleva Ault | Page 4

A used electric Fiat at a Lexus dealership? Not their usual transaction, yet we were made to feel as if this was their most important sale of the day. From our initial internet contact with E Not their usual transaction, yet we were made to feel as if this was their most important sale of the day. From our initial internet contact with Erica Minix, test drive with knowledgeable salesman Kay Hookana, paperwork completion with personable transaction coordinator Cleva Ault, and our final interaction with welcoming Mike Herrera in service, nothing but the highest degree of professionalism was exhibited. Having purchased many cars over the years, this really was one of the best dealership experiences we have encountered! Highly recommended! More

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Rob and Cleva were professional and knowledgeable. Easy to work with creating a good experience. Easy to work with creating a good experience. More

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Very professional, great experience. Persistent but not pushy. Ended up getting everything we wanted at a great price. The wife loves the LX and we would highly recommend this dealership Persistent but not pushy. Ended up getting everything we wanted at a great price. The wife loves the LX and we would highly recommend this dealership to anyone who wants to be treated well. Mariah was awesome to deal with as was the entire staff we dealt with. More

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I had a wonderful experience with the recent purchase of my Lexus. Rx350. The salesperson, Mariah Trejo, was extremely pleasant to work with. my Lexus. Rx350. The salesperson, Mariah Trejo, was extremely pleasant to work with. More

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The Sales Team and Service Team were excellent - Angel, Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit form Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit former Toyota executives let alone traditional customers that proper writing ettiquette be followed as opposed to simply pressing a button with a pdf. Times certainly have changed and I can state emphatically that this is not the Toyota Way. If not for the sales team I would rate this a 2.5 star . By the way Jan is the epittome of what Lexus set out to do at its inception as well as Angel, Tony and Doug. More

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Tasteful and elegant showroom where I felt like I was going to be offered a glass of wine at any moment. Calm and comfortable environment with wonderful staff. going to be offered a glass of wine at any moment. Calm and comfortable environment with wonderful staff. More

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Jan and Cleva made this a positive experience. Very straightforward, upfront and honest without making me feel like they were only saying what they thought I would want to hear. Would highly rec Very straightforward, upfront and honest without making me feel like they were only saying what they thought I would want to hear. Would highly recommend! More

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I was helped by Mariah and her supervisor Dan. I found both to be very helpful, knowledgeable, and patient. More important , they understood that we were negotiating an expensive purchase and, did I found both to be very helpful, knowledgeable, and patient. More important , they understood that we were negotiating an expensive purchase and, did their best to be competitive with other dealers and helped us stay within my pre-established limits. I came away satisfied that I got a fair deal and would deal with them again. More

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Holly Holland helped me from start to finish in a few short hours drive two cars, negotiate a trade in and buy my NX 300 SUV. She was polite, professional and joyful. It was so easy and pleasant… thank short hours drive two cars, negotiate a trade in and buy my NX 300 SUV. She was polite, professional and joyful. It was so easy and pleasant… thank you! The Finance Mgr Cleva Aulr made the paperwork process flow seamlessly. Thank you all so much including those wonderful people who washed and vacuumed my beautiful car!!👏👏 More

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I have been a service customer for the 11 years I have owned my vehicle. Excellent customer service and support. I walked in to check out a replacement vehicle and do a test drive and left with a new ca owned my vehicle. Excellent customer service and support. I walked in to check out a replacement vehicle and do a test drive and left with a new car. So happy with my purchase and the easy experience. More

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