Clay Moret

Went to the dealership on 6/8/24 to show my wife a used 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the keys and offered me to take a test drive with no hassle (Explains the 2 star rating.) Once in the office, Herb went to his staff for a trade in value on my vehicle. For the review’s purpose, I will leave this out as to not delineate from the complaint. In short, I was not please with their offer, but that has no bearing on this review. The foundation of this complaint is based on the offer sheet provided by Herb and his manager Clay, which shows the base price of the vehicle being reflected at ~ $2,000 over what the price was listed on their own website. Maybe I am missing something as I have not been in the market for a vehicle recently, but to walk in to the dealership, look at a vehicle, and be given an offer sheet for a car that is over $2,000 higher than the list price on the dealer’s website…This just does not appear that the salesman & sales manager are acting in good faith for their clientele! More

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I have acquired multiple vehicles from this dealership. I have always been impressed with the level of service I received. I have always been impressed with the level of service I received. More

by JUNLAND Verified Customer Verified Customer

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Very easy to deal with prompt service. Good attitude. Nice environment friendly people. finance team very thorough and look out for my benefit. Good attitude. Nice environment friendly people. finance team very thorough and look out for my benefit. More

by NICHOLASCHISESIHAM Verified Customer Verified Customer

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The salespeople are knowledgeable about the product, however, vehicle detailing is lacking. Also, the wait area was not clean and the refreshments were depleted. Workers should have separate refresh however, vehicle detailing is lacking. Also, the wait area was not clean and the refreshments were depleted. Workers should have separate refreshments from paying customers. More

by Scubakapside Verified Customer Verified Customer

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The dealership is beautiful, and its a pleasant environment. Staff was not as professional as expected. environment. Staff was not as professional as expected. More

by coriley8 Verified Customer Verified Customer

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Mercedes Benz of New Orleans have been the worst experience I have ever experienced of five previous dealerships. I thought this would have been the best but it turned out to be the worst from the b experience I have ever experienced of five previous dealerships. I thought this would have been the best but it turned out to be the worst from the beginning. I have dealt with very few good workers. I previously experience prejudice faces of Mercedes Benz at the collision center. Very saddened by my experience at such an upscale dealership. The Manger Mike at the collision center is now helping me and promised me he is working this matter More

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Everyone at this dealership was amazing with purchase process since I first got to the dealership and Herbert was very helpful process since I first got to the dealership and Herbert was very helpful More

by RAY370 Verified Customer Verified Customer

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Good. Have been dealing with Ernie for 10 plus years and he has always been great to deal with Have been dealing with Ernie for 10 plus years and he has always been great to deal with More

by smount Verified Customer Verified Customer

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Mercedes Benz of New Orleans has the best Sales and Service team around! They go above and beyond always exceeding my expectations. Service team around! They go above and beyond always exceeding my expectations. More

by Tiffani Verified Customer Verified Customer

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I am a return customer thanks to the excellent service and attention provided by Mike Williams. and attention provided by Mike Williams. More

by dcharbonnet Verified Customer Verified Customer

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