Katie Jackson

They always take care of my problems and my concerns. Excellent staff. They seem to be very busy but always address my needs. Excellent staff. They seem to be very busy but always address my needs. More

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They have done a great job of improving service to a 5 star! Easy to get in for service. Linda is wonderful and Katie the best! star! Easy to get in for service. Linda is wonderful and Katie the best! More

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Mercedes Benz is outstanding! Ms Katie is very attentive and always displays great public relations skills. I would highly recommend this company. Ms Katie is very attentive and always displays great public relations skills. I would highly recommend this company. More

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Excellent service. Katie was excellent. Very pleased with the professionalism and excellent customer service provided by Katie Katie was excellent. Very pleased with the professionalism and excellent customer service provided by Katie More

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Katie was extremely pleasant and courteous, and the service I received from MBNO was prompt and very professional. I give both a big thumbs up! service I received from MBNO was prompt and very professional. I give both a big thumbs up! More

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A service was great and timely. Also had the tires changed. Both went off without a hitch. Katie was helpful as always with the service Also had the tires changed. Both went off without a hitch. Katie was helpful as always with the service More

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Not friendly or compassionate. Won’t work ever her provide support again for my vehicle Won’t work ever her provide support again for my vehicle More

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The worst service I have experienced from a dealer. I HAD a 2020 glc300 the window controls had broken off completely twice the first time they replaced them for free the second time I had to pay $300 I HAD a 2020 glc300 the window controls had broken off completely twice the first time they replaced them for free the second time I had to pay $300 to replace a faulty design that I asked my rep if this was a normal defect in the design or was it just my car she replied it was a regular defect in all the glc’s. When I went to pick up my car I could not find a service rep I went to ask the parts department they told me to go look for my rep. This dealership has declined in the last few years no loaners still and because of this I’m done I just traded in my car for a new Lexus and I love it. More

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The salespeople are knowledgeable about the product, however, vehicle detailing is lacking. Also, the wait area was not clean and the refreshments were depleted. Workers should have separate refresh however, vehicle detailing is lacking. Also, the wait area was not clean and the refreshments were depleted. Workers should have separate refreshments from paying customers. More

by Scubakapside Verified Customer Verified Customer

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One word. RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. T RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. They will send you on the road with a faulty car. Even after you pay them thousands. I know, the same thing happened to me. The manager Ronnie and Richard have the worst attitudes and WON’T even apologize. Good luck getting this service advisor, Jeremy to call you back. He has no clue what is going on there. Don’t even bother asking for a loaner. Apparently, they don’t have any. This experience with MB Nola is enough for me to never buy a Mercedes again. PS- Don’t waste your time with calling corporate, they don’t do a thing. Hope this helps the next person to never go through what I went through with this dealership. More

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