Clay Hartley

Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More

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Very considering to help in any way they can. You never have to worry about not being serviced. You never have to worry about not being serviced. More

by WCATHERLEAN Verified Customer Verified Customer

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The service is always delivered as promised. I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see th I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see the same care as when one is buying. They need a different buyer of used cars. More

by KevinR Verified Customer Verified Customer

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Great customer service and very friendly staff highly recommended great techs very knowledgeable with new and older Chevy vehicles recommended great techs very knowledgeable with new and older Chevy vehicles More

by ALFREDO_JR89 Verified Customer Verified Customer

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Everyone was great and professional. They were extremely punctual, polite and helpful. It was a refreshing experience They were extremely punctual, polite and helpful. It was a refreshing experience More

by JSWROCKSON Verified Customer Verified Customer

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Here is my experience: No pressure - and I get to call the shots. I tell my friends when they go to a dealership to wear running shoes. You don’t need that at Coastal. Coastal Chevrolet - the no runnin the shots. I tell my friends when they go to a dealership to wear running shoes. You don’t need that at Coastal. Coastal Chevrolet - the no running shoes dealership. More

by KevinR Verified Customer Verified Customer

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Clay was very professional and kept me appraised of the status of the repair throughout the process and gave me options in terms of when it suited me best to collect the car. Daniel took them to help with status of the repair throughout the process and gave me options in terms of when it suited me best to collect the car. Daniel took them to help with check-in when the service advisers were busy. All in all a personable experience. More

by Tim Verified Customer Verified Customer

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Daniel Ybarra is highly professional, Helpful, and consistently goes above and beyond to assist us. consistently goes above and beyond to assist us. More

by DCARMONA Verified Customer Verified Customer

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Very helpful staff they answered all of our questions and concerns I recommend this place. concerns I recommend this place. More

by JJCHICANGEL Verified Customer Verified Customer

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Very straightforward in what was needed and price was a little less than expected. Great communication from service advisor. little less than expected. Great communication from service advisor. More

by evetsecnan Verified Customer Verified Customer

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