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Cisco Gonzalez
299 Reviews
299 Reviews
Write a ReviewDealership Experience
8 yrs, 10 mos
Industry Experience
26 yrs, 10 mos
299 Reviews of Cisco Gonzalez
September 05, 2020
Was not happy about the wait that I had to do for the car.. I was there on a Saturday, promised car by Monday, It needed a gearshift handle. I didn't get car until the following Friday, still minus th car.. I was there on a Saturday, promised car by Monday, It needed a gearshift handle. I didn't get car until the following Friday, still minus the gearshift handle. I was supposed to have car delivered, I picked it up!! I recieved no paperwork on what was done to get car ready for delivery, it would have been nice to be told these thing. Wanted a carfax on the car, didn't get one. Check engine light was on when car was taken for a test drive, I want to know what it indicated as the problem, would be nice to know. In that year of car, I doubt it was just a sensor. On the plus side, Don Edward was very professional, tried his best to get it done. Wanda Remm More
by BULGERW9299
Verified CustomerOther Employees Tagged: Don Edwards
September 05, 2020
Our salesperson, Sauri, was very helpful and friendly in the purchase of our new vehicle. Sauri made sure we had the vehicle we wanted and took us through the financing process and made the experience painl the purchase of our new vehicle. Sauri made sure we had the vehicle we wanted and took us through the financing process and made the experience painless. The finance manager, Tim, was very pleasant to talk to and made the rest of the finance paperwork very easy and welcoming. More
by Joe O
Other Employees Tagged: Sauri
August 31, 2020
Searched and found vehicle we were looking for and took care of items that weren’t included. Great sales team! Vehicle delivered as promised! Julio Peralta great to work with. care of items that weren’t included. Great sales team! Vehicle delivered as promised! Julio Peralta great to work with. More
by wwiseman62
Other Employees Tagged: Julio Peralta
August 21, 2020
I was very pleased to share their excellent work, very precise and very concrete, explaining everything about how the sale would be, I hope they continue like this with their excellent performance precise and very concrete, explaining everything about how the sale would be, I hope they continue like this with their excellent performance More
by JOSE PORTAL
Other Employees Tagged: Rafael Villamil , Jon Hicks, Edmond Leon
August 17, 2020
Quebedeaux...I call them Covid-Doh! Almost no one was wearing masks, neither staff nor other customers. Spending hours in small rooms and communal areas where few are wearing masks makes buying a car the wearing masks, neither staff nor other customers. Spending hours in small rooms and communal areas where few are wearing masks makes buying a car there dangerous. Our Salesman was wearing a mask and was great. And OK, to be fair, the finance guy was wearing a mask...that slipped down from his nose every few minutes in a room that did not allow social distancing. We were told to wait in a room with two other couples, not wearing masks, no room for social distancing. When I called to complain, their Customer Service guy denied the lack of masks, then thanked me for my "opinion." 170,000 dead Americans and counting. Three times higher than the Viet Nam War. That is not an 'opinion' Cisco. It is shameful. More
by maryjblessington
Other Employees Tagged: Ken Martin
August 14, 2020
Great customer service and great deals. Smooth process and good selection of vehicles. Also very welcoming and they make sure you a comfortable and have what you need. and good selection of vehicles. Also very welcoming and they make sure you a comfortable and have what you need. More
by AKAJ20
Other Employees Tagged: Pancho Villalpando And Jaime Jacquez
August 02, 2020
Sales person and dealership promise to warranty car for 2 yr Salesman promised that they would fix anything, even a scratch on body for the first 2 years. Within first 3 months of having this vehicle one of the Salesman promised that they would fix anything, even a scratch on body for the first 2 years. Within first 3 months of having this vehicle one of the tires busted, forcing me to move to the side of the street . I was out of town so luckily a man passing by, helped me change the tire to the donut tire. A tire shop was near by and I had to purchase a replacement which, I believe was over $150 to $200 to replace and a 3 hour wait for them to complete the job. I've only had this vehicle 2 years and I have had to replace 3 tires, possibly 4 of them. Keep in mind, this is a 2018 Buick Encore, purchased new in 2018. Second incident, I was visiting a friend in Phoenix Az and when we got off the freeway, I heard a loud scraping sound, I thought it was another tire. Unfortunately this time the skid plate fell off. Dealer would not repair, said that it was not caused by manufacture but was caused by me hitting a parking barrier. I tried arguing my point that I had not had an accident, but dealer refused to repair, they did what a mechanic in phoenix did, is tying up with zip ties since I refused to pay for the damage, again new car and expensive repair job with dealer. Third Incident, I was going to travel out of State but the alignment was off, took it to dealer, they did repair and was told that they had to adjust computer message. It was great driving a car that was no longer swerving, even on city streets. Fourth incident, again driving off the freeway ramp, skid plate fell off again, this time causing more damage to vehicle. Took to dealer, damage is worst now so I was quoted a $2000 repair estimate. I was also told that the Shock and bushings would need to be replaced and may have "underlying damages", this was written on the estimate. Fifth incident, at my home and trying to get to work by 8am, the car wouldn't turn on, no shaking, no effort to turn on, it was just totally dead. Called my Manager to let her know that I may be late because having car trouble...I kept insisting because I had no other transportation available. With much insistence, it turned on but the entertainment system went dark. I had no clue why it was totally dead and then turned on. I had made an appointment with dealer for that Saturday to check electric unit, but once I got it to start, more than once and entertainment system was back up, I cancelled the appointment. Next day at work, it died again totally. So our maintenance guy checked battery and after about 1 hr trying to get the thing back on, I called dealer and said this is enough! I have medical issues and I was stranded out in the AZ sun, it was 103 degrees that day. I told them that I needed this car to be completely repaired or I wanted an exchange for a car that was not going to leave me stranded elsewhere, I had been afraid to drive the car because the front end and skid section was taped up with Duc tape to keep skid area up and I could drive to work. I could not afford to put my health in further danger and I became demanding because after aligning car at a service provider, not the dealer, the car ran beautifully but with the last skid problem, the alignment was horrible. I couldn't stay in a straight line....this is City driving. I was just sick of having so many problems with a two year old vehicle with about 23K miles on it. So yes, I did demand to have this vehicle repaired or replaced. I am even prepared to get a lemon law attorney if I have another incident with this vehicle. It is not customer maintenance or reckless driving as the dealer implied when I requested a warrantied repair on all these occasions. One of the above repairs, I was charged I believe two to three hundred dollars and this was using parts at their cost. I have not put these issues with dealer on any social media either because all I've asked for is service, but I can no longer live in fear of being stranded anymore. These have all been safety issues. Me and my passengers could have been hurt in one of these incidents. I would still expect for upcoming problems beyond my control to be warrantied or I need the vehicle to be exchanged, without it costing me an arm and a leg, as this vehicle did. More
by MLVARGAS0110
Other Employees Tagged: Brenden Fulda, Adam Hensley, Chet Williams , Derrick Blackburn, John Cotter, John Fiore, Aaron no longer there, Tommy Bernath
July 25, 2020
Great service and understanding of my needs. Great trade in price and discounts on the vehicle I wanted! The whole process took only 3 hours, from arrival to final signature on my new vehicle. in price and discounts on the vehicle I wanted! The whole process took only 3 hours, from arrival to final signature on my new vehicle. More
by JJT
Other Employees Tagged: Jon Hicks, Edmond Leon, Jorge
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