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Cindy Rivas
Cindy Rivas | Page 16
Service Advisor
Hyundai of Palm Springs
3919 E Palm Canyon Dr
Palm Springs, CA 92264
252 Reviews
My career has spanned multiple roles, allowing me to develop a deep understanding of the automotive service and sales landscape. Throughout my career, I have held key positions overseeing operations, staff and customer service. Currently, I am proud to serve as a service advisor with Hyundai of Palm Springs a role that has been both challenging and rewarding. I am passionate about delivering exceptional customer experiences and I strive to build trust and long-term relationships by providing honest advice and high-quality service.
Read moreDealership Experience
3 yrs, 7 mos
Industry Experience
35 yrs, 6 mos
Specialties & Trainings
Sales and service providing top tier client support
252 Reviews
Write a Review
252 Reviews of Cindy Rivas
March 23, 2026
This dealership is so professional and extremely knowledgeable in assisting their customers with service. I rate them a 10. knowledgeable in assisting their customers with service. I rate them a 10. More
by BSELBERIS
Verified CustomerOther Employees Tagged: Eric Garcia, Josh Chaffin
March 22, 2026
I’ll give credit where it’s due—Palm Springs Hyundai Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I sim Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I simply don’t trust the information I receive from them. I stay informed on my Hyundai Ioniq 5, and I keep running into the same issue: having to fight for obvious warranty repairs. There’s a clear pattern of minimizing or denying well-known problems. I’ve replaced my 12V battery four times. The latest failure—on a battery under two years old—was clearly tied to the widely known ICCU issue, yet I still had to pay out of pocket. Then the front radar sensor failed—another common issue. I was told it must have been caused by an accident that never happened in the 2.5 years I’ve owned the car. The radar failed randomly while driving to the grocery store. Not due to an accident. I had already brought the car in four times for faulty highway drive assist and was told every time that it had been inspected and nothing was wrong. Only after the radar completely failed—and after pushing back that I was never in an accident—was it replaced under warranty. Unsurprisingly, that fixed everything. Before that, I was instructed to file an insurance claim for damage that I had never caused, and turned out to not be anything related to the radar’s failure. That’s the real issue: why is it always a battle? Customers shouldn’t have to argue or prove they’re not lying just to get known issues covered. It feels like warranty work is avoided whenever possible in favor of pushing costs onto the customer. If I didn’t know this vehicle as well as I do, and I didn’t continue to argue with them, I have no doubt I would have paid thousands for repairs that were never my responsibility to begin with. More
by Nick
Other Employees Tagged: George Nassar, Josh Chaffin
March 21, 2026
I visited the dealership on an emergency basis and with no prior appointment. Cindy was extremely helpful, explained what it would require to have the necessary repairs done, gave me an estimated time of no prior appointment. Cindy was extremely helpful, explained what it would require to have the necessary repairs done, gave me an estimated time of completion and arranged for shuttle transportation home. When it became apparent that the dealership shuttles were extremely busy, she arranged for a loaner. More
by Jack Figueira
March 20, 2026
I like this place because of its cleanliness and the way I am treated kindly. I am treated kindly. More
by phupham177
Other Employees Tagged: Jedadiah Wallbrecht
March 18, 2026
I have purchased 2 vehicles from them. I am a little disappointed as I was told I would get 3 years free service. Yesterday I was told I get 4 services for free in the 3 year period. That I am a little disappointed as I was told I would get 3 years free service. Yesterday I was told I get 4 services for free in the 3 year period. That was never mentioned. More
by Commish720
Other Employees Tagged: Cindy Rivas
March 14, 2026
Cindy has always been very nice to me. Whenever I need something she is always there. She takes care of everything efficiently and she is very thorough and fast. I love taking my car here Whenever I need something she is always there. She takes care of everything efficiently and she is very thorough and fast. I love taking my car here cause I know I’m gonna get the best service!! Come see her you won’t regret it! More
by SOMMERLYNN
Other Employees Tagged: Kelly, Judy, George, Mary all are exceptional!
March 13, 2026
Cindy was great and worked with me on getting the most important things done and let me know what I could get done at a later time. important things done and let me know what I could get done at a later time. More
by Nemo
Other Employees Tagged: Eric Garcia, Josh Chaffin
March 08, 2026
I had a small issue with my new Hyundai Santa Fe, and Cindy was fantastic to work with. She was friendly, professional, and handled everything quickly and efficiently. It’s great to deal with someone who Cindy was fantastic to work with. She was friendly, professional, and handled everything quickly and efficiently. It’s great to deal with someone who truly cares about customer service. Thank you! More
by GDCARUSO
Other Employees Tagged: Eric Garcia, Josh Chaffin , Cindy Rivas
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