Chuck Schnitker | Page 153

murano service Had to bring my brand new murano back for service because the maps/clock/radio kept resetting every time I turned my murano off. Turned out to be a si Had to bring my brand new murano back for service because the maps/clock/radio kept resetting every time I turned my murano off. Turned out to be a simple fix with the memory card. Thanks you chuck in service for your help and quick work of getting me in and out. More

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Service Advisor “Chuck” not customer oriented First, we were not acknowledged by Chuck. For quite awhile he ignored us and kept doing the task he was involved with. Other service advisors were sp First, we were not acknowledged by Chuck. For quite awhile he ignored us and kept doing the task he was involved with. Other service advisors were speaking up to say “he’ll be with you” as they seemed embarrassed by his being zoned out.. Next, he rudely, without saying “excuse me”, reached at my waist and grabbed a service form from the front of the counter. I had to step back as he approached, and I said, “excuse you!” He still was not phased. He may be a brilliantl car guy, but totally lacks in customer service and common courtesy. After finally talking with me, his manner was blunt and demanding. After taking my information, he got “Dave” to shuttle us home and told us to get his card so he could pick us up the next morning to come back to the dealership. Next am at 10am, I call Dave and he is unavailable as he is Tampa. So I got a neighbor to drive me. Upon arrival at about 11am, Chuck was not at his desk. “He May be at lunch.” Another advisor ran my credit card, but did not review what work was done or what the technician had reported on the checklist of future items that need attention. I asked him about Dave, and he said Dave was not the right person who would pickup in Dunedin. So Chuck had given us bad information which led to a further thwarted expectation. Then an assistant brought my car up and parked it where I could not drive it out safely. I had to ask him to bring the car out to where I could drive it. Overall, not a good experience. My car is a 2013 Nissan Altima which had to have its transmission replaced at 63,000 miles. Out of warranty. No, I will not use this service department again and NO, I will never buy another Nissan. More

by donnaearles Verified Customer Verified Customer

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Ok but could be better Chuck was not friendly when I arrived. Nor was he listening when he asked me what was wrong. I made an appt ahead of time so he knew the basics. But I Chuck was not friendly when I arrived. Nor was he listening when he asked me what was wrong. I made an appt ahead of time so he knew the basics. But I asked twice to replace my wiper blades since I could tell he wasnt paying attention. Sure enough, they weren't. Maybe he was having a bad day but I had to leave work early to take it in so they could check my a/c & noisey belt. His attitude didn't help. They didn't tell me when I called, it would cost $95 for estimate on a/c so I said forget it. Only good thing was I didn't have to pay for oil change. I've been coming here for years & I will tell you when I come back, I will make sure I don't get Chuck. More

by seastruk013 Verified Customer Verified Customer

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Lokey Nissan provides excellent customer service! Lokey Nissan has a great staff! Chuck always helps me with my maintenance appointments. He always advises me on the work that needs to be done and g Lokey Nissan has a great staff! Chuck always helps me with my maintenance appointments. He always advises me on the work that needs to be done and gives an honest estimate. He even looks up my extended warrantee information to apply to my bill so I can save money. He is very knowledgeable and courteous. More

by JILLMK Verified Customer Verified Customer

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Excellent Appt. was for oil change & check up. When I called for appt. I was offered opportunity of shuttle service to mall. I accepted & it was great. My ca Appt. was for oil change & check up. When I called for appt. I was offered opportunity of shuttle service to mall. I accepted & it was great. My car was done when I got back to dealership so I was able to enjoy my wait. Also appreciated that Chuck had prices written down of maintenance I will need on my next visit as I can plan ahead. More

by doderr Verified Customer Verified Customer

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Service Always goes above and beyond very honest Chuck was my advisor excellent friendly honest trustworthy wait time was reasonable waiting area was clean beverages were offered along with snacks a Chuck was my advisor excellent friendly honest trustworthy wait time was reasonable waiting area was clean beverages were offered along with snacks always goes above and beyond More

by TDSEW1 Verified Customer Verified Customer

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Chuck is the best Chuck is truly a blessing. Evertime I bring my car in Chuck is attentive and responsive to all of my concerns. Chuck always exceeds my expectations. Chuck is truly a blessing. Evertime I bring my car in Chuck is attentive and responsive to all of my concerns. Chuck always exceeds my expectations. More

by hodgesdrake Verified Customer Verified Customer

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As always my experience was the absolute best with Chuck. Chuck is always very knowledgeable and always answers all my questions and concerns about my car. I'm usually at the Nissan service center and dealing Chuck is always very knowledgeable and always answers all my questions and concerns about my car. I'm usually at the Nissan service center and dealing with Chuck to have my oil changed and the other systems that are routinely checked. If I have any other questions Chuck always researches and tells me exactly what I need to go forward with taking care of my car. More

by FINNCORPORATE Verified Customer Verified Customer

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excellent experience with Chuck at Lokey Nissan service I was pleased to be honestly and patiently educated about what the car needs and when, without any unnecessary things being pushed and with guidance a I was pleased to be honestly and patiently educated about what the car needs and when, without any unnecessary things being pushed and with guidance about proper preventive maintenance to help me enjoy the car safely into the future More

by DNAFLA Verified Customer Verified Customer

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Oil Change and new tires Chuck my service person has always gone over and above when I come in for any maintenance on my Altima. The whole staff is courteous and the new and Chuck my service person has always gone over and above when I come in for any maintenance on my Altima. The whole staff is courteous and the new and improved show room is very clean and inviting. But you can't beat Chuck for quality service. He also let me know when I could get the best deal on the tires. He is great. More

by tina.noble Verified Customer Verified Customer

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