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Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
293 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

12 yrs, 7 mos

Languages Spoken

English English

5.0

293 Reviews

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293 Reviews of Chuck Griffith

January 29, 2026

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Employee Rating

The service department is top-notch. Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he al More

by Tashayennis
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Yes
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Jan 30, 2026

Germain BMW of Naples responded

Thank you for taking the time to share your feedback. We’re glad to hear that your experiences with our service department have been consistently positive and that Chuck Griffith has taken great care of you over the years. We truly appreciate your loyalty and kind words about his dedication to customer satisfaction. We’re also sorry to hear about your experience with our sales department. Your feedback is important to us, and we take concerns about transparency very seriously. We will be sharing your comments with our management team so we can address this and work toward improving the overall experience. Thank you again for bringing this to our attention. Best Regards, Flavio Galasso General Manager

December 03, 2025

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Excellent customer service and went above and beyond what was needed. I work with a number of dealers and this is one of the two best! More

by Claymarsh4
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Yes
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Dec 03, 2025

Germain BMW of Naples responded

Thank you for allowing our team the honor to assist with your automotive service needs. Your overall satisfaction is our top prioirty. See you next time. Best Regards, Flavio Galasso General Manager

November 14, 2025

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Excellent service by Charles Griffith. Always on top of caring for my car. I always feel confident when I service my car at Germaine BMW. More

by Crazy4beach2
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Yes
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Nov 14, 2025

Germain BMW of Naples responded

Thank you, for your kind words about Chuck. We are thrilled to know he was able to assist you so effectively. We'll be sure to pass your positive comments along to him and the rest of the team. We truly value your business. Best Regards, Flavio Galasso General Manager

October 30, 2025

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I have worked regularly with Chuck Griffith , for more than 8 years. He and the service team consistently provide the highest level of service promptly and professionally. More

by Lfrperiodmd
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Recommend Dealer
Yes
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Oct 30, 2025

Germain BMW of Naples responded

We appreciate your continued business and kind words for Chuck. Our goal is your overall satisfaction and we are thrilled Chuck continues to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Flavio Galasso General Manager

October 05, 2025

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The service was very prompt. All work to be done was identified and accurately estimated. More

by jeffbowe1950
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Yes
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Oct 06, 2025

Germain BMW of Naples responded

Thank you for taking the time to share you overall satisfaction with your recent service experience. Our goal is to ensure every guests receives only the best in customer care. Best Regards, Flavio Galasso General Manager

September 29, 2025

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Charles Griffith did an excellent job of guiding me through and explaining the work, he communicated well and was a pleasant person to deal with. More

by pendragon36
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Yes
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Sep 30, 2025

Germain BMW of Naples responded

Thank you for taking the time to leave this review, it means a lot to us. A positive experience is what we strive for every day. We appreciate you letting us know how we did and for choosing us for your automotive needs! Best Regards, Flavio Galasso General Manager

August 18, 2025

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Charles Griffith did an excellent job coordinating service on my two BMWs. He accommodated my visit into Naples and made it as seamless as possible. Thank you Chuck More

by Rjrjg
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Yes
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Aug 18, 2025

Germain BMW of Naples responded

Thank you for the five-star rating and kind words for Chuck! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best Regards, Flavio Galasso General Manager

August 15, 2025

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Chuck Griffith delivers great customer service and it’s always a pleasure to work with him. More

by Christymangan
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Yes
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Aug 20, 2025

Germain BMW of Naples responded

We thank you for your continued business and kind words for Chuck. He is certainly focused on customer satisfaction and we are happy to know he continually ensures your overall satisfaction. Best Regards, Flavio Galasso General Manager

July 31, 2025

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Chuck is our service agent. He is honest and very helpful in handling our issues. He is our go to agent More

by Mgburanosky
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Yes
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Aug 01, 2025

Germain BMW of Naples responded

We thank you for your continued business and trust in Chuck and our team. Best Regards, Flavio Galasso General Manager

June 23, 2025

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Chuck & Germain Dealership always make me feel I am the only one there, thank you for your personal touch! More

by Mitch2syc
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 23, 2025

Germain BMW of Naples responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit! Best Regards, Flavio Galasso General Manager

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