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Chuck Griffith

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Chuck Griffith

Chuck Griffith | Page 2

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

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5.0

307 Reviews

Overview Reviews (307) Inventory (370)

Dealership Experience

13 yrs, 3 mos

Languages Spoken

English

5.0

307 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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307 Reviews of Chuck Griffith

March 12, 2026

Dealership Rating

Employee Rating

Chuck Griffith is an excellent service advisor he is always thorough and very attentive to our needs!! We have worked with him for many many years and have been very happy with his service over the ye always thorough and very attentive to our needs!! We have worked with him for many many years and have been very happy with his service over the years!! More

by Joetta.warren0563

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 13, 2026 -

Germain BMW of Naples responded

Joetta, we're delighted Chuck has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking the time to recommend his assistance. Safe travels until we see you again! Best Regards, Flavio Galasso General Manager

March 06, 2026

Dealership Rating

Employee Rating

The service department is excellent, and we appreciate the efforts from Chuck Griffith. His communication skills have made it easy to get through the switch board. the efforts from Chuck Griffith. His communication skills have made it easy to get through the switch board. More

by jwagner140

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Mar 06, 2026 -

Germain BMW of Naples responded

We here at German BMW of Naples are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best Regards, Flavio Galasso General Manager

March 03, 2026

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Employee Rating

The service management of Chuck Griffith at Germain BMW in Naples makes it worth buying a car there. He's the best. in Naples makes it worth buying a car there. He's the best. More

by dennis_muchmore

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Mar 03, 2026 -

Germain BMW of Naples responded

We are fortunate to have Chuck on our team of professionals, who take great care of our valued guests. Thank you for taking the time to highlight him in this kind review. Best Regards, Flavio Galasso General Manager

Mar 03, 2026 -

dennis_muchmore responded

Thanks. Its' a great dealership. With Chuck and my sales guy Dave Brown, not to mention the guys outside and the reception group, you have a great team.

February 17, 2026

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Employee Rating

Easy to get appt scheduled and wait time is exactly as described. Comfortable waiting room described. Comfortable waiting room More

by cpullano

Service Price Transparency

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Recommend Dealer

Yes

Feb 18, 2026 -

Germain BMW of Naples responded

We're always striving to give our customers the best experience possible. Thanks for letting us know we're doing a great job! Best Regards, Flavio Galasso General Manager

January 29, 2026

Dealership Rating

Employee Rating

The service department is top-notch. Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he al Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he always is working hard to bring satisfaction to his customers. The reason for the four stars is that the sales department is not straightforward and missed a sale from me because of their lack of honesty. More

by Tashayennis

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 30, 2026 -

Germain BMW of Naples responded

Thank you for taking the time to share your feedback. We’re glad to hear that your experiences with our service department have been consistently positive and that Chuck Griffith has taken great care of you over the years. We truly appreciate your loyalty and kind words about his dedication to customer satisfaction. We’re also sorry to hear about your experience with our sales department. Your feedback is important to us, and we take concerns about transparency very seriously. We will be sharing your comments with our management team so we can address this and work toward improving the overall experience. Thank you again for bringing this to our attention. Best Regards, Flavio Galasso General Manager

December 03, 2025

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Employee Rating

Excellent customer service and went above and beyond what was needed. I work with a number of dealers and this is one of the two best! was needed. I work with a number of dealers and this is one of the two best! More

by Claymarsh4

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Dec 03, 2025 -

Germain BMW of Naples responded

Thank you for allowing our team the honor to assist with your automotive service needs. Your overall satisfaction is our top prioirty. See you next time. Best Regards, Flavio Galasso General Manager

November 14, 2025

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Employee Rating

Excellent service by Charles Griffith. Always on top of caring for my car. I always feel confident when I service my car at Germaine BMW. Always on top of caring for my car. I always feel confident when I service my car at Germaine BMW. More

by Crazy4beach2

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Nov 14, 2025 -

Germain BMW of Naples responded

Thank you, for your kind words about Chuck. We are thrilled to know he was able to assist you so effectively. We'll be sure to pass your positive comments along to him and the rest of the team. We truly value your business. Best Regards, Flavio Galasso General Manager

October 30, 2025

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Employee Rating

I have worked regularly with Chuck Griffith , for more than 8 years. He and the service team consistently provide the highest level of service promptly and professionally. than 8 years. He and the service team consistently provide the highest level of service promptly and professionally. More

by Lfrperiodmd

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 30, 2025 -

Germain BMW of Naples responded

We appreciate your continued business and kind words for Chuck. Our goal is your overall satisfaction and we are thrilled Chuck continues to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Flavio Galasso General Manager

October 05, 2025

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Employee Rating

The service was very prompt. All work to be done was identified and accurately estimated. All work to be done was identified and accurately estimated. More

by jeffbowe1950

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 06, 2025 -

Germain BMW of Naples responded

Thank you for taking the time to share you overall satisfaction with your recent service experience. Our goal is to ensure every guests receives only the best in customer care. Best Regards, Flavio Galasso General Manager

September 29, 2025

Dealership Rating

Employee Rating

Charles Griffith did an excellent job of guiding me through and explaining the work, he communicated well and was a pleasant person to deal with. through and explaining the work, he communicated well and was a pleasant person to deal with. More

by pendragon36

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 30, 2025 -

Germain BMW of Naples responded

Thank you for taking the time to leave this review, it means a lot to us. A positive experience is what we strive for every day. We appreciate you letting us know how we did and for choosing us for your automotive needs! Best Regards, Flavio Galasso General Manager

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