Chuck Geringer

Very proficient and professional business that meets or exceeds their commitments. I was very pleased with my interaction. exceeds their commitments. I was very pleased with my interaction. More

by JNAHLIK0 Verified Customer Verified Customer

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Service department is horrible and they are very annoying anybody that’s looking for a new vehicle go see Tony at sunset ford anybody that’s looking for a new vehicle go see Tony at sunset ford More

by Cskaggs Verified Customer Verified Customer

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So I reached out to the service manager after finally being able to get a hold of him after making multiple attempts to get a hold of him through his direct line the service advisor I’ve been dealing wit being able to get a hold of him after making multiple attempts to get a hold of him through his direct line the service advisor I’ve been dealing with and it took going through the call center to get a hold of him. We’ve been working on trying to find a solution to the issue that we’re having Jim Butler two years ago replace the transmission in my vehicle under extended warranty agreement and a half ago the vehicle started acting up again. We brought it in, and it was determined that the battery did not have enough cold cranking amps the under hood fuse block was not sending the proper voltages to the transmission which led to the body of the transmission getting fried after having all of that stuff replaced, the airbag light was on. Brought the vehicle back to Jim Butler because it was on the day. I picked it up from them, but I was not able to return it immediately because they had closed and I had to get home so my wife can get to work. But they determined it was an issue that they could not fix because it had to go to a Dodge or Chrysler dealership because it was going to require a specific scan tool to get into the system verify what they found and then update the programming. Well, if you don’t know, the under fuse block is also known as the TIP, which is a computer component of your vehicle and requires programming. With the programming on that does not communicate with the programming. It’s already in your vehicle on other components cause issues. When I talk to Chuck the service manager and explain the situation to him. Chuck tried stating he was told that the airbag light was on when I brought the vehicle to them originally, and they can prove that because when you bring your vehicle to plug a scan tool up to immediately and pull all of the data off of your vehicle. That’s cool if you did that then why is it not on any of the other invoices except for when I brought it back to you immediately after I picked it up as soon as I could get back in with you because of the labor holiday. I informed him at this point I no longer want them touching my vehicle and requested approval from them to take it to a Dodge or Chrysler dealership of my choice and they pay for any more service or repairs related to this. Chuck then indicated that they would only do so if it could be proven beyond reasonable doubt that this issue was caused by them I said well that’s not gonna be hard to prove also, if my vehicle is gonna be in the shop for an extended period of time again this time I’m getting a rental vehicle and I am not paying for it. That will also be paid for by Jim Butler. I have an appointment with Dave Taylor Chrysler Dodge Jeep and ram on Monday, September 23 for a diagnostic appointment. Hopefully it’s just as quick as plugging into the computer and updating the computers. More

by adam.boiles Verified Customer Verified Customer

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The only thing I would change is to have them slow down. They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed t They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed to have been skipped over in an attempt to check me in faster. Other than that everything went great More

by brittanyadams5518 Verified Customer Verified Customer

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Made an appointment to have a tire replaced. Service center ordered the wrong size which extended my stay by 6 hours. I left a message with the manager requesting a discount for the inconvenienc Service center ordered the wrong size which extended my stay by 6 hours. I left a message with the manager requesting a discount for the inconvenience and was not given a call back. More

by Nicholasorf89 Verified Customer Verified Customer

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Friendly service personnel. Prompt service. Repaired the issue. Love my Colorado. I would certainly purchase from Jim Butler Chevrolet again. Prompt service. Repaired the issue. Love my Colorado. I would certainly purchase from Jim Butler Chevrolet again. More

by nthegarden Verified Customer Verified Customer

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Service appointment was easy to schedule and wait time was fair. Overall, it was a great experience. was fair. Overall, it was a great experience. More

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Took truck in for faulty fuel pump tgey had truck two weeks ran fine for two weeks same problem looked under hood found screw driver laying on top of engine!!!! weeks ran fine for two weeks same problem looked under hood found screw driver laying on top of engine!!!! More

by vincentfilla Verified Customer Verified Customer

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wrong email. wrong email. wrong email wind email won't email won't email wind wrong email. wrong email wind email won't email won't email wind More

by PAULESTEP Verified Customer Verified Customer

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They put parts in that were not necessary. Poorest bunch ever. Will not come back. Had to bring truck in twice. I live 50 miles away from dealer. Poorest bunch ever. Will not come back. Had to bring truck in twice. I live 50 miles away from dealer. More

by kesterscott15 Verified Customer Verified Customer

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