Christopher Reid | Page 19

Prompt, professional and friendly. Ease of making appointments for service. The best! The dealership is clean and welcoming. Ease of making appointments for service. The best! The dealership is clean and welcoming. More

by ANNTIERNAN Verified Customer Verified Customer

Report | Print

Excellent experience, the staff are very helpful. I only had an oil change so was out pretty quick. I only had an oil change so was out pretty quick. More

by asxcomp Verified Customer Verified Customer

Report | Print

Refused to repair front park sensor under warranty. Javier and Scott (Technician) say the sensor was damaged which is not covered under warranty. Upon Inspection by Javier and myself when vehicle was d Javier and Scott (Technician) say the sensor was damaged which is not covered under warranty. Upon Inspection by Javier and myself when vehicle was dropped off there was no physical or visible damage to any of the sensors or the front bumper or other body panels. Javier told me this would be covered under warranty and checked the mileage and date of purchase and confirmed a warranty repair. Then I was contacted via telephone by Javier and was told it would not be covered under warranty due to physical damage? I reached out to my salesperson Quinton ("Q") who would not take my call or return my voicemail message until the following day after the vehicle had been picked up. More

by rsmedallion Verified Customer Verified Customer

Report | Print

Was the perfect experience. Getting in and out of the dealership was a breeze, plus I left with my favorite car. Getting in and out of the dealership was a breeze, plus I left with my favorite car. More

by anakarladonatien Verified Customer Verified Customer

Report | Print

Lisa was amazing! Great service, great communication, and grateful to have her taking care of our jeep! Great service, great communication, and grateful to have her taking care of our jeep! More

by rsilvashy Verified Customer Verified Customer

Report | Print

I wanted to give a HUGE shout out to the service team. They always make you fell welcome and never push services that aren't required by the manufacturer. They always make you fell welcome and never push services that aren't required by the manufacturer. More

by ddaniels13 Verified Customer Verified Customer

Report | Print

Great experience very personable staff and makes sure your smiling before you leave great experience and definitely will go back again ! your smiling before you leave great experience and definitely will go back again ! More

by ashersmomma18 Verified Customer Verified Customer

Report | Print

The dealership is great! The service department needs to pay more attention to what people ask for. I checked off Fill DEF tank, didn’t happen. Additional Concerns, Passen The service department needs to pay more attention to what people ask for. I checked off Fill DEF tank, didn’t happen. Additional Concerns, Passenger’s side headlight low beam out. Neither were addressed. Also, they want to charge $250 to put my truck on the computer to check for codes…$250? I can have that done for free at almost any parts store, not good customer service. More

by frostbournefitness Verified Customer Verified Customer

Report | Print

Service was terrible. I’ve never had a bad experience here until this last time. It’s very frustrating when you bring your vehicle in for a known recall and have to jump t I’ve never had a bad experience here until this last time. It’s very frustrating when you bring your vehicle in for a known recall and have to jump thru hoops to prove you need it. I did the Oil Consumption test the first time and then was told it passed so I don’t need the parts replaced even though the car was eating oil so quickly that when I needed an oil change I had less than a quart of oil left. It also was stalling out on me and shutting down when I turned a corner. When my husband brought it back this time they insisted that they had no proof even from the last time and we would need to do another test. How you can lose customer files and notes is beyond me. They also said that if the vehicle passes this time then they will not do the replacement. I feel like this is a terrible thing to do to vehicle owners. We aren’t machines we are humans if our car stalls due to your not wanting to replace what’s needed and someone dies it’s on you. So very appalled that this is so much of an issue. Jeep has said they will change it if we go and when we go you say no. So are you pocketing the funds or parts Jeep provides to make more money instead of using them to fix what’s needed on peoples car?? That’s pretty low. I shouldn’t have to beg and plead and be told to come back and do this and that to get some decent service. Do better!!! More

by srkhan88 Verified Customer Verified Customer

Report | Print

good job with oil change, wait to get service a little long. Beverages and customer area very nice long. Beverages and customer area very nice More

by LONEWOLFE4EVER Verified Customer Verified Customer

Report | Print