Christopher Felker

This was the second time I leased through Heritage Subaru. Fully satisfied both times Pleasant experience Subaru. Fully satisfied both times Pleasant experience More

Report | Print

This dealership was amazing to work with on leasing my Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and Crosstrek. Alexis was my sales person and she was incredible! She remembered little details from our first contact (a suitcase fitting in trunk) and never forgot my preferences and bottom line budget number. The entire staffed worked with me to get my deal down to what I could afford. Even though it was the end of the month and a holiday weekend, I never felt like a number to them. The finance professional, Greg, took the time to make sure I understood all details of the contract, did not try to upsale me on things I wouldn’t need and answered ALL my questions without talking down to me or making me feel stupid for not knowing on my own. As a single woman shopping for a car on my own, trust is important to me and respect. I never felt like I was being taken advantage of or was not getting the attention I deserved. The follow-up AFTER the deal was done was also incredible. I received welcome emails and calls, I was offered a free service call just to go over all the features of the vehicle, I was treated to a free car wash when my new tags came in and they were placed on the car for me as well! I was able to personally communicate with the general manager, Michael, when a piece of scam mail came to me looking like official Subaru program and was guided by him on how to handle. Everyone I encountered at this dealership was friendly, knowledgeable and treated me with dignity and respect. The refreshments were delicious, the bathrooms were clean and the entire atmosphere of the dealership was welcoming and friendly! This is the place to buy a Subaru if you are in Maryland! More

Report | Print

Chris is the nicest, most easy-going and helpful auto sales associate I have ever worked with. He was very patient and explained things in detail to me. I highly recommend Heritage, Chris, Mike and Josh sales associate I have ever worked with. He was very patient and explained things in detail to me. I highly recommend Heritage, Chris, Mike and Josh - fantastic customer service. More

Report | Print

Had a wonderful experience. Chris and Josh were both very helpful and kind throughout the car buying process. Love my new Forester :) Chris and Josh were both very helpful and kind throughout the car buying process. Love my new Forester :) More

Report | Print

My recent car purchase at Heritage Subaru in Owings Mills, MD, was nothing short of exceptional. Chris, who was in sales, was attentive and understanding of our needs, making the process smooth from st Mills, MD, was nothing short of exceptional. Chris, who was in sales, was attentive and understanding of our needs, making the process smooth from start to finish. Corey was friendly and just a joy to work with; he pointed us in the right direction when it came to our trade-in and Maryland registration. Josh, the finance manager, was thorough and efficient, turning what could have been a daunting task into an enjoyable one. Daisha, was great at explaining the technological services that the car came equipped with. I highly recommend Heritage Subaru for its outstanding service and customer satisfaction. Thanks to Chris, Corey, Josh, Daisha, and the team for a fantastic experience! More

Report | Print

Chris was friendly, knowledgeable, easy going. I really appreciated his no pressure approach to showing me vehicles, answering all questions without trying to pressure me one way or another. Follo I really appreciated his no pressure approach to showing me vehicles, answering all questions without trying to pressure me one way or another. Follow up service was awesome! More

Report | Print

From start to finish getting into my new Forester was a great experience at Heritage. This is my 3rd vehicle with them and from initial contact with Greg, to meeting my sales rep Chris, and finalizing with great experience at Heritage. This is my 3rd vehicle with them and from initial contact with Greg, to meeting my sales rep Chris, and finalizing with Josh in finance, couldn't ask for a smoother experience. More

Report | Print

Chris and Josh were fantastic to work with. Highly recommend for your next vehicle purchase Highly recommend for your next vehicle purchase More

Report | Print

This dealership provided one of my best car buying experiences ever! Knowledge and friendly salespeople that didn’t pressure me and were patient and thorough. I highly recommend Chris he was fantastic experiences ever! Knowledge and friendly salespeople that didn’t pressure me and were patient and thorough. I highly recommend Chris he was fantastic as was his counterpart Charles! Sitting with the Finance manager Josh was great and he explained everything thoroughly. If you need a car I highly recommend that you visit Heritage Subaru in Owings Mills, you won’t be sorry! More

Report | Print

We decided to drive up to Heritage Owings Mills. Glad we did! We purchased our 2024 Legacy from Chris F. He was an awesome sales guy and Joshua J. Made the Finance part. Easy and not stressful at al Glad we did! We purchased our 2024 Legacy from Chris F. He was an awesome sales guy and Joshua J. Made the Finance part. Easy and not stressful at all. We are on our 4th Subaru and will be back to see these two gentlemen when its time for car number 5. General Sales Management was good too! More

Report | Print