Christine Tonelli | Page 2

If I could give 0 stars, I would but DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO HAVE THE WORST SERVICE EXPERIENCE POSSIBLE!!! This is NOT the same McGrath experience you would get from the other McG DEALERSHIP UNLESS YOU WANT TO HAVE THE WORST SERVICE EXPERIENCE POSSIBLE!!! This is NOT the same McGrath experience you would get from the other McGrath Dearlerships!!! DO NOT BE FOOLED LIKE I WAS!! First let me say the purchasing of the car was fine and I was very impressed overall with the salesman and the financial process. They are building a new service wing which looks great. Just don’t buy into the free paint touch up and dent repair for the first year as it is all smoke and mirrors. I bought a brand new 2022 in Apr. My service nightmare began in November when my car was brought in for the oil change. Granted this was the old management and old staff which has all been fired so I won’t go into details with that part of the nightmare. The new manager will give you a million excuses on why things are not run smoothly and while it sounds great, they do not have anything together. It takes forever to get through the phone, you can leave messages and emails for days but no one will get back to you. I was there for 3 hours for an oil change, inspection, and a button to be fixed as a waiter which should have been no more than a hour. When I was told that the scratches and minor dents were covered by their first year McGrath experience it was all lies!!! First they told me the loaner that they were going to give me was ready which I had an appointment for, only to take nearly 2 hours to take. I was told 3 to 5 days. After 4 days of no one getting back to me, it took 3 phone calls, 2 emails, and 3 texts to finally get a response that actually, my car was sitting at the dealership for 5 days without even being looked at as they were attempting to get the estimate from their body shop approved. Apparently when I made the appointment and was told everything was good and approved, the estimate from November (yes it took me 4 months to get the touch up done) was not valid. Then on the 8th day, I was told that scratches aren’t covered and 2 minor dings that were barely noticeable are the only things covered and then I could pick up my car on the 9th day. So 9 days without my car for literally nothing. I was lucky to have a courtesy car. But here is where it gets even worse. My car with only 8k on it suddenly started having a squeal/scream every time I had to break with a loud clunking sound and I wanted to get my car checked as this is not normal. I was told to tow my car there and they would LOOK at it in 3 to 5 days and then call me to tell me what is wrong with it and then to do the work. Well after the previous 9 day excursion, I AM DONE. Customer service doesn’t exist. There are REALLY nice people there but all they have are excuses and empty promises. Luckily I found a different Hyundai dealership that can see me tomorrow morning. DO YOURSELF A FAVOR- GO SOME WHERE ELSE. I KNOW FOR A FACT I AM NOT THE ONLY ONE. - More

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Mike is definitely the best worker at McGrath. He wouldn’t let me leave until I found the car I was comfortable with. With the help of Jorgina, they made sure I was good in every way possible with He wouldn’t let me leave until I found the car I was comfortable with. With the help of Jorgina, they made sure I was good in every way possible with my decision. Thanks you guys!!!! More

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I had to tow my car here because my engine light was on. Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as much as possible. She was amazing and super patient with me. She made herself available to me through phone and text. More

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Christine was welcoming and informative of the process. I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely man I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely manner. Very pleased with my experience. More

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Amazing service. Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs More

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Horrible communication, no sense of urgency for the customer, no courtesy of anything from them not sure if they know the sense or meaning. customer, no courtesy of anything from them not sure if they know the sense or meaning. More

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I had taken my 2014 Hyundai Elantra in for an engine stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in D stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in December of 2021. I was told warranties take a bit of extra time because of the approval process and was given a week to 2 weeks estimate to hear back from them about warranty approval. After a week and a half I was told that I needed my CVVT system replaced and a few other maintenance repairs. I had to tell them again that I was using my warranty to cover the repairs. My warranty company wasn’t contacted for an entire month after giving them my car, which I use for work and no loaner was provided. When they finally were contacted it took another month to have my claim approved and upon calling my warranty company was told McGrath and my service tech had been very unresponsive during the inspection process. After 2 months of not having my car for work, I finally get it back and it is having the exact same issue. My case was treated with no care or urgency and has put me even deeper into financial struggles. I couldn’t imagine recommending this place to anyone I’m extremely frustrated and disappointed with the service I received. I’ve tried to contact my service tech but they have been unresponsive, as they have been through this entire process. More

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An oil change even with an appointment and arriving before time should not take 3 hours... With people why make appointment slots not fair at all for a long time customer before time should not take 3 hours... With people why make appointment slots not fair at all for a long time customer More

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As always the people there are very nice and knowledgeable about service that’s why I come back all the time. Thank you. knowledgeable about service that’s why I come back all the time. Thank you. More

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Great place, I both bought a car here and do service as well. It is always a good experience. well. It is always a good experience. More

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