Christine Tonelli

Avoid McGrath City Hyundai Service Center at all costs. This was, without a doubt, the worst service experience I have ever had. My car was kept here for seven days for a warranty repair. At 12:50 PM, I This was, without a doubt, the worst service experience I have ever had. My car was kept here for seven days for a warranty repair. At 12:50 PM, I received an official text message stating that my vehicle was ready for pickup. When I arrived, however, my car was not ready. Instead of apologizing, the service advisor was extremely rude, aggressive, and even yelled at me, saying, "Anyone could have sent that message. I didn't send it." They refused to take responsibility for the notification sent by their own service department. To make matters worse, they initially refused to release my vehicle, claiming it was at a different facility. I was forced to wait for hours and had to pay for three separate Uber/taxi rides out of my own pocket because of their poor communication and misinformation. The staff's behavior was intimidating and completely unprofessional. When I asked to speak with a service manager or supervisor, my request was flatly denied. This service center is disorganized, unprofessional, and untrustworthy. I would strongly recommend taking your vehicle elsewhere for any repairs or maintenance. More

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DO NOT trust their service department. They missed letting me know about a huge nail in the middle of my tire until 8 days after my service appointment when they sent me an email stating “ They missed letting me know about a huge nail in the middle of my tire until 8 days after my service appointment when they sent me an email stating “we had recommended changing the tire due to a nail, but you had declined.” And this has happened multiple No one in the service department or management would acknowledge their mistakes/lack of communication. I do not trust my safety in my car with their care. Avoid this dealership. More

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I had a HORRIBLE experience today at Hyundai. I was slighted by Cristiana who took over Ed Vallega place. She was RUDE and inconsiderate. It was as if she “white privilege” catering to the Whi I was slighted by Cristiana who took over Ed Vallega place. She was RUDE and inconsiderate. It was as if she “white privilege” catering to the White girl who came in after me; she ignored my issue. I arrived at 7:45 am. They took my car to the back for an oil change. Cristinia flew passed me and looked over me to appease the white girl. I had to come to the front to find out about my car. Then she had this guy in her office and she tells me you can come in while the guy is sitting there (no privacy at all). I am blown away "like where is my xxxx car?". She stated, There's some problems and work that needs to be done, “when was you going to tell me_ at this point, "I am furious", and I started to feel overlooked. I stormed out to go speak with a manager and i knocked on the door and a hispanic girl came out in a Halloween costume, “YELL” at me. I asked her who do you think you talking to in that tone?, It escalated. I NEVER got a manager; the issues were never resolved. I’m taking my car to get a second inspection because I don't believe they did the work. The air tire light I came in about is still on. IT WAS HALLOWEEN FOR REAL WITH ALL THE WEIRD BEHAVIOR GOING ON!!! SO DISRESPECTFUL - ED VALLEGA would NEVER had treated me this way. TOTALLY DISAPPOINTED IN TREATMENT AND BEHAVIOR OF THE STAFF More

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This will be my first and last Hyundai vehicle. The service department is extremely poorly managed. Despite scheduling appointments and dropping off my car for simple services, I can never reach th The service department is extremely poorly managed. Despite scheduling appointments and dropping off my car for simple services, I can never reach the service advisor for updates. They promise to leave a message, but I never receive a return call. I end up without my car for days, with no one able to provide any updates. In 2024, I would expect better technology to track service status. Even the link sent via text when you drop off your vehicle always shows “Arrival complete” with no further updates. The McGrath name used to stand for something, but not anymore. I’m considering switching to a brand that doesn’t rely on the dealership franchise model, like Tesla or Rivian. More

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Worst place to purchase a car! Nobody cares afterwards. Managers & service managers don’t ever return calls. Don’t shop here. Nobody cares afterwards. Managers & service managers don’t ever return calls. Don’t shop here. More

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Great service. Had a check engine light, and I didn't have an appointment yet they got me in and all is well. I highly recommend McGrath! Had a check engine light, and I didn't have an appointment yet they got me in and all is well. I highly recommend McGrath! More

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Jack the service rep was such a jerk. Lied about doing diagnostics/drive test (can tell from no change in mileage). Left with new scratches/damage to my doors--must have flung the doors o Lied about doing diagnostics/drive test (can tell from no change in mileage). Left with new scratches/damage to my doors--must have flung the doors open or bumped into something. Pathetic. More

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Do not bring your car here, unless you want more problems. I have never experienced treatment or lack there of at any company before. Let alone someone who has your vehicle and mode of transportatio problems. I have never experienced treatment or lack there of at any company before. Let alone someone who has your vehicle and mode of transportation. After calling countless times for 4+ days not one person would tell us the status of our vehicle that was here over 30 days. Left several Voicemails for Rome (service advisor), Ed (service mgr), Tim (service director) and Christine. Not one of these people has called me back still to this day. This is an ongoing problem. We were told our service advisor was on vacation, lunch, busy etc. completely avoided, lied to, disregarded by numerous people from service to sales. One person talked to me at McGrath Honda (Dana) with some insight, thank you to her. Finally picked our car up after it sat for who knows how long with all the parts in because no one was working on it. Just 2 days after picking it up, our Santa Fe broke down on the highway. Now it is back here and we are out a vehicle with no loaner or rental offered, zero empathy and customer service for your clients. We have no way of getting around. I worked at a dealership for 7 years, never once treated any customer this way or ever seen this happen before, completely shocked. Horrible place with bad management and communication/ staffing issues. More

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Never dealt with such a nightmare from a dealer in my life. The stress this place has put on me on the last 3 weeks has been unreal! So unprofessional and careless people life. The stress this place has put on me on the last 3 weeks has been unreal! So unprofessional and careless people More

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Good time finishing, and good customer service. Very caring and good service. Very clean waiting area. Very caring and good service. Very clean waiting area. More

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