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Christian Diaz

Overview Reviews (97) Inventory (173)

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Christian Diaz

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Christian Diaz

Sales Rep

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.8

97 Reviews

Overview Reviews (97) Inventory (173)

Dealership Experience

3 yrs, 9 mos

Industry Experience

3 yrs, 9 mos

4.8

97 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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97 Reviews of Christian Diaz

December 14, 2024

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Employee Rating

Christian did a great job taking care of what I needed to be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the pe be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the person that interacts with the customer he did a great job deescalating a tense situation. He represents Lithia with professionalism and should be recognized for his abilities. I look forward to seeing him when I take my cars in for their oil change, More

by MKOFOID

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 16, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that Christian provided such efficient and professional service at Lithia Hyundai of Anchorage. It's great knowing he was able to resolve your issue promptly and with care. Thank you for sharing this positive experience, we look forward to assisting you again during future visits!

December 06, 2024

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Employee Rating

Nobody will return my calls, texts, voicemails for an oil change that is now extremely passed due. I also can’t get a return call on a part that was ordered for my car which is included with warranty. My fro change that is now extremely passed due. I also can’t get a return call on a part that was ordered for my car which is included with warranty. My front light continues to flash and is inoperable which is very dangerous while driving in the dark. More

by JENNIFERCANTERBURY

Verified Customer

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Recommend Dealer

Other Employees Tagged: Dana?

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Dec 10, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. This is understandably concerning, and not indicative of the accessible communication and absolute customer care that my team strives to provide. I apologize for any inconvenience caused and would appreciate an opportunity to directly address these concerns with you to ensure they are met with a proper resolution. At your convenience, please reach out to my contact below. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

December 04, 2024

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Employee Rating

They do not answer the phone nor do they respond to your voice mail . I had to go to them after waiting a week for a return call . Then they make you feel like you are just a number . voice mail . I had to go to them after waiting a week for a return call . Then they make you feel like you are just a number . More

by NONE23

Verified Customer

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Recommend Dealer

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Dec 05, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. I’m sorry to hear about the difficulty you faced with communication and the lack of personal attention during your visit. Your feedback is important to us, and I’d like the opportunity to address these concerns. Please call us so we can work on improving your experience. Best, Moises Gonzalez - Service Manager - 907-762-5752

December 01, 2024

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Employee Rating

Great customer service from Christian Diaz! Thank you for making your customers feel very important. Thank you for making your customers feel very important. More

by MELINDA824

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth Strickland

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Dec 02, 2024 -

Lithia Hyundai of Anchorage responded

We’re so glad to hear about your positive experience, Melinda! Christian Diaz will be thrilled to know that his efforts made a difference in your visit. Thank you for sharing, and we look forward to assisting you again soon!

November 28, 2024

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My advisor was very friendly and was there with me throughout the process. 10/10 experience throughout the process. 10/10 experience More

by PATIPHAN ANNAK

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Nov 29, 2024 -

Lithia Hyundai of Anchorage responded

We truly appreciate you sharing your feedback, Patiphan! It’s so great to hear that your advisor made your experience smooth and enjoyable. Your 10/10 rating means a lot to us, and we’re looking forward to seeing you again!

November 21, 2024

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Employee Rating

Christian treated very well. I was shocked at the price to R&R electric window motor. I was shocked at the price to R&R electric window motor. More

by Tom

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 22, 2024 -

Lithia Hyundai of Anchorage responded

Tom, thank you for sharing your feedback. It’s great to hear that Christian provided excellent care during your visit. We understand that repair costs can sometimes be unexpected, and we appreciate your honesty. We hope to assist you again in the future with any of your vehicle needs!

November 14, 2024

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Employee Rating

Anchorage Lithia Hyundai has stepped up their game with Christian and Brandon, in their services department. Both certainly were customer friendly and very helpful. We appreciated their help getting our ca Christian and Brandon, in their services department. Both certainly were customer friendly and very helpful. We appreciated their help getting our car serviced. More

by Sally

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon

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Nov 15, 2024 -

Lithia Hyundai of Anchorage responded

Sally, thank you for sharing your experience! We’re thrilled to hear that Christian and Brandon made such a positive impression in the service department at Lithia Hyundai of Anchorage. Your kind words mean a lot, and we’re glad they could assist you with your car service. We look forward to seeing you again!

November 14, 2024

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Employee Rating

East to work with, great service, will recommend to anyone in the area for service center anyone in the area for service center More

by Lucasjustin18

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 15, 2024 -

Lithia Hyundai of Anchorage responded

Lucas, thank you for your kind words! We’re delighted to hear that our service team at Lithia Hyundai of Anchorage made the process easy for you. Your recommendation means so much to us, and we look forward to helping you again in the future!

November 13, 2024

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Employee Rating

Christian was very helpful. He spoke to my son regarding battery, and I appreciate the overall check of fluids, ect. He spoke to my son regarding battery, and I appreciate the overall check of fluids, ect. More

by Nclarsen2

Verified Customer

Service Communication

Recommend Dealer

Yes

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Nov 14, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that Christian provided helpful service during your visit at Lithia Hyundai of Anchorage. It's great to know you appreciated the attention given to your son's battery and fluid check! Until next time, we wish you the best of luck!

November 12, 2024

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Employee Rating

Didn’t have my car for 2 days no call that car was done or ready to pick up. or ready to pick up. More

by CBCOLEMAN2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

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Nov 14, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate you bringing this to our attention, Coleman. We’re sorry to hear that you weren’t kept informed about your vehicle’s status, as timely updates are a priority for us. We’ll address this with our team to ensure better communication moving forward. Please don’t hesitate to reach out if you'd like to discuss this further. Best, Moises Gonzalez - Service Manager - 907-762-5752

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