Christian Diaz

I purchased a 2020 Santa Fe brand new from this dealership in December 2019. Last week before selling the car, due to moving out of state after a military retirement, it wouldn’t start. I had it to dealership in December 2019. Last week before selling the car, due to moving out of state after a military retirement, it wouldn’t start. I had it towed to the dealership and two days later they messaged me that the alternator needed to be replaced. Late the next day, they messaged me that it was fixed and that I could pick it up the next morning. Around 9am the next morning, they messaged me saying that the starter was out. After shelling out $1500 to fix the issues, I arrive to the dealership to pick up the car and notice the gas compartment door is missing. I address it with the service rep who proceeds to tell me that it was in their storage lot and that they’re not liable for it. Keep in mind, they take receipt of the vehicle when it was towed in, never mention that it will be in an unsecured storage lot, and not once do they mention that it’s missing while communicating with me about the alternator and starter. By this time, I’m pretty angry and blow up on the service reps. The fact that the dealership immediately dismisses any liability and makes no initial attempt to make this right for a loyal customer, one who just gave them $1500 after what appears to be a misdiagnosis for what the actual cause was for why the vehicle not starting, has got me seeing red. Eventually I calm down and I must admit, it’s only because Christian (service rep) does an amazing job of keeping his cool and de-conflicting the situation. After hearing my story, he talks with the parts manager and tells me that the part will be ordered with no cost to me but that it will take a few weeks to come in. Due to leaving the state in about a month and my plan to sell the car, I ask if they could just give me an appraisal to buy it. Christian links me up with a sales rep and directly talks to the GM to provide the backstory of what’s going on. Now you would think by this time the dealership would understand I’m in no mood to play games. Nope, they decide to try and “deal” me and give me a lowball offer of $15K for a 2020 Santa Fe SEL that has 38K miles on it, is in perfect condition (minus being dirty), has a brand new battery, brand new alternator, a brand new starter, and for a customer with title in hand. Of course, I immediately decline the offer as I know the value of the car. After one more shot, they come back with an offer of $18K which I accept. To put the cherry on top, I’m told I have to wait 3-5 business days to pick up the check. Funny how when I bought the car, I wasn’t given 3-5 business days to submit payment. As I’m walking out the door, I ask to speak to the GM in person because I want to personally inform him of how Christian (sales rep) professionally handled the situation and how if it weren’t for him, I wouldn’t have given the dealership any more of my business. Christian should be promoted immediately in my opinion and is the only reason why I am not giving this review 1 star. Of course, I’m told the GM is in the middle of a “deal” and will call me…he never does. I will never recommend this dealership to anyone and, in fact, I will never own another Hyundai (I’ve owned 3). More

by EB Verified Customer Verified Customer

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Service was great, just a challenge to schedule the appointment and that experience can be improved greatly. Christian and Brandon were great to work with. The call tree and contacting the service de appointment and that experience can be improved greatly. Christian and Brandon were great to work with. The call tree and contacting the service department isn’t clear and fortunately Christian has provided us with his direct line for the next time. More

by RR_WALLER Verified Customer Verified Customer

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Given the situation with my Tucson with a bad rear shock, I was satisfied with the service to get it resolved. It was good to have a loner vehicle. I was satisfied with the service to get it resolved. It was good to have a loner vehicle. More

by SLEEPYINALASKA Verified Customer Verified Customer

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Cristian was good and helped a lot, good service and care to the customer. Thank you! to the customer. Thank you! More

by R Verified Customer Verified Customer

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Xavon Parker is a really great and helpful ! Amazing personality too! Will definitely recommend him as an amazing sales person. Im very satisfied and happy with the vehicle I got from this deale Amazing personality too! Will definitely recommend him as an amazing sales person. Im very satisfied and happy with the vehicle I got from this dealership and the overall experience More

by FRANCISCOSHEENA17 Verified Customer Verified Customer

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Christian was great to work with. Kept me informed about repairs. Service department made great recommendations very happy with the service provided Kept me informed about repairs. Service department made great recommendations very happy with the service provided More

by Chris Verified Customer Verified Customer

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I took my vehicle in for schedule maintenance. Christian Diaz was very friendly and personable. Christian Diaz was very friendly and personable. More

by Ang33 Verified Customer Verified Customer

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The best service department I have ever had always prompt and friendly and helpful to customers and friendly and helpful to customers More

by DEARINGER Verified Customer Verified Customer

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Was very helpful and took care of everything without me having to worry about anything having to worry about anything More

by GI.PRO101 Verified Customer Verified Customer

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Very helpful, did the job i needed them to. Friendly staff no issues to report Friendly staff no issues to report More

by JEREMY.MEDINA1 Verified Customer Verified Customer

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