Christian Diaz

Good customer service and good advisor he greets customers and very kind person and sometimes when you need help he will ask if he can help you customers and very kind person and sometimes when you need help he will ask if he can help you More

by LANTANO.R Verified Customer Verified Customer

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Front desk service crew were very nice and very helpful. They listened to my concerns and helped us get our vehicle in for repairs. Thank you fella’s. The text and message system that the dealer uses to c They listened to my concerns and helped us get our vehicle in for repairs. Thank you fella’s. The text and message system that the dealer uses to communicate is not the way to do business. It’s very impersonal and messages don’t get read or responded to. Not just at this dealer but also the other Lithia dealers. Very disappointed in the overall communication with Lithia dealer using this system. More

by 12345 Verified Customer Verified Customer

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I was originally not assigned to LITHIAAUTOMOTIV Hyundai for servicing but another Lithia store. Due to a backlog at my assigned service center I was referred over to Hyundai. I have never gone back anywher for servicing but another Lithia store. Due to a backlog at my assigned service center I was referred over to Hyundai. I have never gone back anywhere else in the last 6 years. I am always so pleased with their honesty, integrity, knowledge and communication. 10 ⭐️🌟 More

by Jend Verified Customer Verified Customer

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The service department wouldn’t get back to me, after multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the pr multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the problem), the car was returned in a somewhat dirty condition (interior). Also, there was some minor damage done to the dashboard - a scratch that won’t buff out. And when they tried to remove/buff it, the first attempt was with a mouth wetted finger, i.e. they rubbed saliva on my dash. In addition, the service tech had left a code reader plugged into my car which required me to go back to the dealership to return it. I also requested help in removing the service alert messages that still keep popping up on my Bluelink account, but was told that they are a separate entity so I have to deal with them myself — seems pretty shoddy to me. And how do I know, for sure, that the alert messages aren’t telling me that, in fact, they did not make the necessary fixes? It seems like the service department should be involved with all of that! It was pretty bad service from the get go. More

by ALANALDRICH Verified Customer Verified Customer

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Christian was very helpful in finding me winter tires on very short notice. Hyundai got them on in just a few hours! very short notice. Hyundai got them on in just a few hours! More

by Stephen Verified Customer Verified Customer

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Christian did a great job taking care of what I needed to be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the pe be resolved quickly. He was able to reduce a 10 day wait for my car to get looked at to having it repaired and ready to go the next day. Being the person that interacts with the customer he did a great job deescalating a tense situation. He represents Lithia with professionalism and should be recognized for his abilities. I look forward to seeing him when I take my cars in for their oil change, More

by MKOFOID Verified Customer Verified Customer

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Nobody will return my calls, texts, voicemails for an oil change that is now extremely passed due. I also can’t get a return call on a part that was ordered for my car which is included with warranty. My fro change that is now extremely passed due. I also can’t get a return call on a part that was ordered for my car which is included with warranty. My front light continues to flash and is inoperable which is very dangerous while driving in the dark. More

by JENNIFERCANTERBURY Verified Customer Verified Customer

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They do not answer the phone nor do they respond to your voice mail . I had to go to them after waiting a week for a return call . Then they make you feel like you are just a number . voice mail . I had to go to them after waiting a week for a return call . Then they make you feel like you are just a number . More

by NONE23 Verified Customer Verified Customer

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Great customer service from Christian Diaz! Thank you for making your customers feel very important. Thank you for making your customers feel very important. More

by MELINDA824 Verified Customer Verified Customer

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My advisor was very friendly and was there with me throughout the process. 10/10 experience throughout the process. 10/10 experience More

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