Chris Yslas

They Is not good between the associates. We were ask to come in and sales person was not there. Sales person wanted to help complete the survey. When she was not there when we arrived. We s We were ask to come in and sales person was not there. Sales person wanted to help complete the survey. When she was not there when we arrived. We sat waiting for a long time. To finally found out she had left early and paperwork was not ready. Promised 100.00 gift card we never received that either. Last time we went in sales person looked at us and never said HI or anything. Sale was over so she no need to be nice anymore I guess. I was beyond aggravated with this dealership. More

by SCOTTW778 Verified Customer Verified Customer

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I would highly recommend Lucas. He was amazing, however the finance manager Chris Yslas that did our closing paperwork, he needs some serious coaching. He rushed us, and it was like He was amazing, however the finance manager Chris Yslas that did our closing paperwork, he needs some serious coaching. He rushed us, and it was like he was a machine reading off things so fast. He might do this all day, BUT this is our first time there. Hyundai of Fort Myers has signs posted about giving great customer service, absolutely not with this employee. At one point we asked for him if he could scroll up the page so we could see the itemized charges, he didn't and told the other signer go ahead and sign and we can get out of here and shake hands. At that point we shut down, and just blindly signed. Ironically there is a spot that asks if you had time to review and sign everything, which is ironic, we did not. When we got home we plugged in the thumb drive to review everything. Something that we should have been able to take our time and do there.The only reason we bought the vehicle was because of Lucas, he is an asset to your company. But the finance manager, I will not refer anyone there because of our experience. It went from a 15 out of 10 with Lucas, to a zero with that guy. Furthermore, you go into that office blindly, not knowing your rate etc, and to be rushed....never again. Also, the way the desk is, when a customer sits, you cannot see everything. Maybe that's on purpose so customers can't see everything. His chair was raised. So we stood the whole time. He needs to be coached to put himself in the customers shoes. The customer is the reason that he has a job. More

by Cowgirl2025 Verified Customer Verified Customer

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Lucas was wonderful will 100% work with him again. Thank you Matt for also being so helpful! Thank you Matt for also being so helpful! More

by LAURENADAMS0310 Verified Customer Verified Customer

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They did a great job helping me find the vehicle I wanted. Then they made the deal work for me. wanted. Then they made the deal work for me. More

by DRDIMUNZ1 Verified Customer Verified Customer

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It was a great experience. Juan Castro was amazing. He was very knowledgeable and spent a lot of time with me. Thank you. Juan Castro was amazing. He was very knowledgeable and spent a lot of time with me. Thank you. More

by nancylees60 Verified Customer Verified Customer

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Everyone was very attentive to my requests and worked very hard to accomplish them on the day I was there. very hard to accomplish them on the day I was there. More

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We bought a car from Elyja, as he was the one that answered the phone when I called. He listened to what we wanted and needed, and helped us get the ball rolling before we ever went to the dealership. answered the phone when I called. He listened to what we wanted and needed, and helped us get the ball rolling before we ever went to the dealership. We were in and out in less than 3 hours. Elyja was AWESOME!!!! He listened, made suggestions to make sure we kew our options, and in the end, he found us the perfect car. Chris helped us with the financing, and it was a FANTASTIC experience all the way around. I really felt like Elyja had our back. 10 out of 10 recommend! More

by ameliacc03 Verified Customer Verified Customer

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I have just purchased my second vehicle from here and let me tell you, they are phenomenal!!! I’ve had very pleasant experiences both times. Shout out to Luis and Chris from finance!!! My salesperson also di me tell you, they are phenomenal!!! I’ve had very pleasant experiences both times. Shout out to Luis and Chris from finance!!! My salesperson also did well, Mike and Ileana are A-1!! More

by Alyssia Anna Hernandez Verified Customer Verified Customer

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Lillian Castillo was the best! I would rate her a 10 out of 10! She is very knowledgeable and showed me how everything worked. I would rate her a 10 out of 10! She is very knowledgeable and showed me how everything worked. More

by annemagala Verified Customer Verified Customer

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One hand doesn’t know what the other hand is doing resulting in inconsistent messaging resulting in inconsistent messaging More

by billauxier Verified Customer Verified Customer

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