Chris Schmidt

Took 4 hours to reach them by phone the first time when they sent the tow truck the tow truck driver said there’s nothing wrong with your car …. Drive it. The next phone call to service the guy was snarky they sent the tow truck the tow truck driver said there’s nothing wrong with your car …. Drive it. The next phone call to service the guy was snarky saying we were a no show. I told Him what the tow truck driver said and he said he’s not a mechanic. I said your business sent him. He then told me it would be almost 2 months before I could Get an appointment and not to drive my car it was unsafe! Had to go to the GM of the business to get my car in, which it needed to be towed. More

by Ranee Verified Customer Verified Customer

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No communication about the status of your vehicle throughout the day. Diagnosis report came back with filter needing to change but no call about it so I need to make another appointment to have it ch throughout the day. Diagnosis report came back with filter needing to change but no call about it so I need to make another appointment to have it changed. No one is there to answer the phone and texting the number given there is still no response. I am a unsatisfied customer. Poor communication More

by NONE23 Verified Customer Verified Customer

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This dealership's service department loaner was a new, well tended vehicle that allowed me to fully appreciate and know what I wanted to upgrade my older Hyundai. The GM and Finance guy were excellent wit well tended vehicle that allowed me to fully appreciate and know what I wanted to upgrade my older Hyundai. The GM and Finance guy were excellent with getting me through the process of purchasing my first new vehicle. I appreciate all the personal attention. More

by Jeani Verified Customer Verified Customer

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I just want to thank for checking my engine and kept it for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry ( for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry (name)) the only lady with him who does outstanding job greeting people with smile, courteous, kindness that people want to see as first entering your Lithia office. I thank you workers in the back who does good job also fixing cars. I can see great changes in Lithia with new managers from before. My utmost sincere Thank you for all you all do. Sorry I do not know the names of all workers but you are marked as high scores More

by Emendes Verified Customer Verified Customer

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Customer service is abysmal. My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, they told me my car needed a ton of other stuff that of course would be extra. They don’t want to take time to rotate my tires because it’s included in a package I bought. Funny how they only worry about things they can charge you for. Also, said the oil change would be an hour and a half and it took 4 hours. If I could take back buying this car, I would! More

by JESSIENAVIA Verified Customer Verified Customer

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My car was damaged while on Lithia Hyundai's lot back on September 20th 2023. They claimed that the damage never occurred on their property but refused to let me see any security camera footage of their lot September 20th 2023. They claimed that the damage never occurred on their property but refused to let me see any security camera footage of their lot. After many emails Chris Schmidt agreed to pay for the damages to my car. I took it in to their body shop to get a quote. After getting the quote I sent it over to Chris. After many emails and calls Chris Schmidt continued to ignore me and I never heard back from him. My car is still damaged and Lithia Hyundai never held up their end of the deal. Stay away if you can. More

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My salesman was absolutely amazing! ! They helped me out and were extremely kind and attentive to my needs. I’ll be recommending all friends to this dealership. ! They helped me out and were extremely kind and attentive to my needs. I’ll be recommending all friends to this dealership. More

by XSTRONG1990 Verified Customer Verified Customer

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Great service. Only one disappointment- service manager, who covers KIA also, was asked, by crew, to look into why its been over a year since told Id be called when Only one disappointment- service manager, who covers KIA also, was asked, by crew, to look into why its been over a year since told Id be called when recall parts arrive at KIA. My inquiries have not been addressed. Had been told was urgent? More

by NONE23 Verified Customer Verified Customer

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Call 907 953 0967 and I will let you know why! Your service dept. won't answer the phone Your service dept. won't answer the phone More

by NEILANDGAYLE Verified Customer Verified Customer

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I can't believe the GM lets his departments get away with the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a car with a bad engine in it, they refuse to take it back and they were sneaky enough to cover their butts so they couldn't be sued. It is now April and the service depart is still lacking any communication. Every time we call, they keep saying they will call us back but never do. More

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