Chris Palmisano | Page 6

Repeat customer Recently I traded a VW Beetle for a VW Tiguan. My experience was absolutely painless, from the moment I stepped in the dealership to the time I drove Recently I traded a VW Beetle for a VW Tiguan. My experience was absolutely painless, from the moment I stepped in the dealership to the time I drove off the lot. This was due largely in part to my salesman, Mike Bekenshhteyn. As he always has (my entire family has bought cars from Mike), Mike went the extra mile to ensure that I found the car that was right for me. Mike brings the human experience to a car sale by connecting with his customers and letting them know he is there to help them with their cars in all stages of the car buying and ownership process. In addition, the entire staff of Umansky was helpful- from Chris in the finance department, who helped me with my loan to the General Manager who welcomed me to the dealership at the start of my search. I highly recommend Umansky! More

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Good Sales Personnel but poor leadership management I was in the market to purchase my 3rd Mercedes and decided to look outside my residents area because I was looking for a very specific ML350 and Uman I was in the market to purchase my 3rd Mercedes and decided to look outside my residents area because I was looking for a very specific ML350 and Umansky was one of the only dealers in the midwest who had what I wanted. The photos showed everything I wanted so decide to make contact with the dealership and Eliud followed-up with all the questions I had and put a deposit on the vehicle the next day and flew out the following week to take delivery. I find out the certified vehicle past inspections but the vehicle was not clean upon my arrival and tires were not the greatest shape. Driving 300 plus miles back home, I knew the vehicle did not feel right and ML350 hydroplaned during a heavy rain storm in Indianapolis. mBrace advised me to take it to my local MB dealer for further inspected and to find out, the brakes were unsafe front and rear since it was close to being metal on metal and tires just barely past inspection. I feel that the inspection was just pencil whipped and the MB technician did not take the time to do the inspection properly. Umansky did rectify the issue but in a very unprofessional manner and blew me off since they know that I will not be returning the dealership. Post purchase, the used car manager was very disrespectful in the way how this transaction went and the finance manager was angered that I did not purchase any extended warranty and protection plan. To figure, it is in the customer best interest in what they want, not what you want. I am not sorry Chris you did not make your extra commission on the warranty. I will take my warranty purchase business elsewhere instead being pushed around. Personally I make numerous purchases in and out of state purchase and have not dealt with a dealership whom acted in this type of behavior manner. More

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Great experience, friendly, professional, informative. From the moment I stepped into the dealership I was treated with courtesy and respect. Very important to a woman alone. Mike Bekenshteyn was friendly From the moment I stepped into the dealership I was treated with courtesy and respect. Very important to a woman alone. Mike Bekenshteyn was friendly, professional, knowledgeable and very informative. My comfort and understanding of the experience were of utmost importance to Mike Bekenshteyn, Chris Palmisano and Mario Sanfilippo. I couldn't be more pleased with my new car experience. More

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We bought a 2014 CLS550 from umansky motors in Milwaukee on Silver Springs Drive it was an excellent experience everyone there was very knowledgeable about all the vehicles from umansky motors in Milwaukee on Silver Springs Drive it was an excellent experience everyone there was very knowledgeable about all the vehicles they were selling and very professional in the future that is where we will go to purchase our vehicles from now on thanks to everyone again for a pleasurable experience and trip More

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Easy and stress free purchase. Purchasing our SUV at Umansky was wonderful. No games. No stress. No pressure. Working with Ben McCulley was a treat. Laid back... informative... a re Purchasing our SUV at Umansky was wonderful. No games. No stress. No pressure. Working with Ben McCulley was a treat. Laid back... informative... a real nice guy. I didn't plan on financing our vehicle there, but they had better rates than my credit union. Winning! Chris in the finance department was top notch as well. I wouldn't hesitate to purchase from Umansky in the future. More

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Honesty, integrity, and friendly service. I purchased two cars from Eliud Mendez and would buy my next car from him. Not only did I get a great deal with NO pressure but was treated with respe I purchased two cars from Eliud Mendez and would buy my next car from him. Not only did I get a great deal with NO pressure but was treated with respect. He called me 2 months later to remind me he would wash my car free for me. More importantly when I told him my Son was in the hospital he called me to check three days later to check up on him. I don't consider him a sales guy, I consider him my friend. I tell anyone who likes my PASSAT to see Eliud at Umansky Auto. When Umansky's Sales manager Young Kim found out I drive 100 to 125 miles a day for work he extended my warranty to 125,000 miles. Chris Palmisano explained in detail my options for financing and warranty information. I bought additional insurance for damaged tires. Three weeks later I had a nail in the sidewall of my right rear tire. The insurance paid for itself in three weeks. When I brought the car in Anne Lindert in service she found a car for me to use because I had a Dr appointment an hour later, Why would I go any where else. More

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Car shopping made easy I told Eliud what type of car I was looking for and after test driving something similar he found that car in the color I was looking for. They shippe I told Eliud what type of car I was looking for and after test driving something similar he found that car in the color I was looking for. They shipped it to my local place and I had it the next day! More

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Above and Beyond I was not even a little in the market for a new car when a catastrophic engine failure forced me into Umansky"s service department. Unfortunately, th I was not even a little in the market for a new car when a catastrophic engine failure forced me into Umansky"s service department. Unfortunately, the nature of the issue bewildered even them. After several difficult conversations, they resolved the situation with grace, caring, sincerity and generosity. I cannot say enough good about them. They truly made the best of an unfortunate situation. Having been long term customers of Concourse, my husband and I are extremely impressed with the new Umansky Motor Cars. More

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Amazing service... The car sales team is so attentive ! The car salesman (with his obvious wealth of knowledge and experience) always makes recommendations that are key to my comfort and enjoyment of the ve The car salesman (with his obvious wealth of knowledge and experience) always makes recommendations that are key to my comfort and enjoyment of the vehicle in view.Tom Scott,not only assist my choice in selection of transportation that is appropriate for my life style .. I can be assured that he uses the highest degree of integrity,dignity and honor when it comes to his preparations and dealings with me and all of his clients. Truly a blessing to my life! Apostle Abernathy More

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Professional sales and service My experience going through the purchase process was very good. Eliud Mendez was the sales representative I dealt with, and he was friendly, responsi My experience going through the purchase process was very good. Eliud Mendez was the sales representative I dealt with, and he was friendly, responsive, professional, and timely in his dealings with me throughout the purchase. I was introduced to the sales manager and general manager of the dealership and both were polite and professional. I was given a competitive price on the car I purchased and a fair trade-in value. Overall, it was a positive expereince. More

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