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Chris Matthews
Chris Matthews at City Automall Ford
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Chris Matthews

General Sales Manager

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.8
54 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

26 yrs, 6 mos

Languages Spoken

English English

4.8

54 Reviews

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54 Reviews of Chris Matthews

November 08, 2024

Dealership Rating
Employee Rating

The team was were very prepared and made the buying process very quick and smooth. More

by mattambuehl82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Dau, Will Zeller

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Nov 12, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

November 05, 2024

Dealership Rating
Employee Rating

Everything went as easy as I hoped. I know it wasn't the easiest transaction, but one of the smoothest I have been apart of . More

by kdaudmci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Dau, Blake Byerly

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Nov 08, 2024

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 27, 2024

Dealership Rating
Employee Rating

Everyone was informative, kind courteous and great to work with. I will tell everyone I know who is looking for a vehicle to go to City Ford. More

by davekim2924
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Roller, Cole Findley

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Oct 05, 2024

City Automall Ford responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

September 03, 2024

Dealership Rating
Employee Rating

Our experience with Chad Morris was great! All of the staff is great to work with. Thank you More

by vickiels41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Dau , Chad Morris

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Sep 06, 2024

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Dealership Rating
Employee Rating

Very nice to work with, very comfortable. The people working were very helpful and courteous More

by soupison1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Preston, Nick Castillo, Kasey Shirey, David Dau

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Aug 24, 2024

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2024

Dealership Rating
Employee Rating

Our salesman Zachary Ott was very nice and professional. He answered all of our questions and concerns not only in person but also through calls and texting. Would highly recommend. More

by CLHOLLOPETER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Franke, Travis Nichols, Zachary Ott, Karlea Cook

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Jun 10, 2024

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 24, 2024

Dealership Rating
Employee Rating

The dealership and Ty was extremely helpful and diligent in the process of buying a new truck. More

by austinmansberger1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ty Preston, Travis Nichols, Jeff Junkin

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May 27, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 20, 2024

Dealership Rating
Employee Rating

We Love City`s Sales and Service. They go Above and Beyond for their customers . 5 Stars Across the board. Thank you for the awesome service. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Robert Lonsbury, Lee Holliger, Jeff Junkin, Brian Bowes , Chad Morris

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May 22, 2024

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2024

Dealership Rating
Employee Rating

Great to work with! Very patient, which helped me make the decision to purchase my Maverick very easy. More

by mufootball4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Jatala

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Mar 03, 2024

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2024

Dealership Rating
Employee Rating

I have bought or leased a few vehicles from this dealer, and bought over the years many, many fords, this by far was the worse experience I have had, feel as though I was bullied, treated as trash and lied More

by santelfarms
Recommend Dealer
No
Report | Print
Feb 06, 2024

City Automall Ford responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (260) 244-5111 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Feb 08, 2024

City Automall Ford responded

Normally we don't respond to negative reviews online but I feel compelled to tell the whole story in this case. We apologize you felt you were bullied and mistreated through this most recent transaction. Perhaps if you had followed through on your commitment to paying for the vehicle in full at time of delivery (by providing a valid Z-plan PIN) we would not have been forced to pressure you. Having to wait over 2 1/2 weeks for full payment does not put us in a good situation on the sale of a new truck. Your lack of response to my inquiries during that time made us even more uncomfortable with the delay. I've also been informed you still have an outstanding service bill in our service department on the vehicle you traded. Business transactions in all fields need to be mutually beneficial to the customer and the business; unfortunately, your actions made it otherwise. Then you chose to follow it up by publicly berating our store with a negative review. At this point, we feel it's best to part ways, please take your business elsewhere in the future.

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