Overcharging for services is the first part.
The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 Decembe
The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 December. But I guess that’s not important to them They’re not personable This is my second Toyota that I have bought from that dealership and I won’t be buying another three service advisors were sitting there and the only one that said anything was the one who was dealing with a customer the other two weren’t, but that’s OK just leave a customer sitting in the lobby without offering assistance
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by jstern0305
Service Price Transparency
Dec 05, 2024 -
Ourisman Toyota 40 responded
I'm happy to assist in any way I can, but I'm confused by your review. Please feel free to reach out to me directly at gmonks@ourismancars.com if I can be of assistance.
Efficient, quick and thorough.
Every service has been explained to me in details and the team has always been kind and courteous .
Every service has been explained to me in details and the team has always been kind and courteous .
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by Df
Service Price Transparency
Nov 05, 2024 -
Ourisman Toyota 40 responded
DF-Thank you so much for taking the time to leave us feedback! I'm happy to hear that you are treated well, and the service is explained properly. Keep coming back!
Friendly,responsive,inviting,quick,nice,fair,
Clean,hone
st,warm,selfless,comfortable,
Caring, knowledgeable, relaxing ,place
st,warm,selfless,comfortable,
Caring, knowledgeable, relaxing ,place
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by Mikedor37
Service Price Transparency
Sep 25, 2024 -
Ourisman Toyota 40 responded
Mikedor37, We sincerely appreciate you taking the time to leave us such a kind review!
Oct 02, 2024 -
Ourisman Toyota 40 responded
Its good to hear that you found our space clean, inviting, and comfortable. Our team works hard to create an atmosphere that feels warm and welcoming, where everyone can feel relaxed and well taken care of. It’s great to know that you appreciated the friendly and knowledgeable service we strive to provide.
Your words about our fairness and honesty mean a lot to us, as we aim to build genuine connections with everyone who walks through our doors. We’re grateful for your support and look forward to providing you with the same selfless care and responsiveness the next time you visit. Thank you again, and we can’t wait to see you soon!
Ron Jackson
Sales Manager
Everyone at Ourisman Toyota 40 are professional and
pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared
pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared for and I can depend on the dealership . I highly recommend the service and will always return
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by phedra12
Service Price Transparency
Sep 18, 2024 -
Ourisman Toyota 40 responded
Phedra12, Thank you so much for your kind review. We greatly appreciate your business, and look forward to assisting you in the future!
The service was very quick, and the staff was very
professional and courteous. I would highly recommend to go here in the future.
professional and courteous. I would highly recommend to go here in the future.
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by Shaggyd110
Service Price Transparency
Sep 03, 2024 -
Ourisman Toyota 40 responded
Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.
Sep 04, 2024 -
Ourisman Toyota 40 responded
Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future!
Ron Jackson
Sales Manager
Very thorough and complete service.
Found the issue and fixed it! Service tech found the problem quickly
Found the issue and fixed it! Service tech found the problem quickly
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by jeannebweaver
Service Price Transparency
Aug 26, 2024 -
Ourisman Toyota 40 responded
Jeannebweaver, Thank you so much for taking the time to leave us a review! I'm glad to hear our team was able to indentify and resolve your vehicle concern.
Aug 26, 2024 -
Ourisman Toyota 40 responded
Thank you Jeannebweaver for leaving us a review! I'm happy to hear our team was able to identify and resolve your concern.
Easy to set up an appointment.
All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setti
All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setting some features in my car. He also informed me of what packages are available as I move forward with my regular checkups. Finally the service to my car was completed in a timely manner.
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by clibonati
Service Price Transparency
Aug 08, 2024 -
Ourisman Toyota 40 responded
We truly appreciate you taking the time to leave Chris and Ourisman Toyota Service such a kind review! Please do not hesitate to reach out if we can be of any additional assistance.
Service Rep, Chris was quick in getting problem diagnosed
and completed when promised. Good job.
and completed when promised. Good job.
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by MSLEWIS6
Service Price Transparency
Jul 11, 2024 -
Ourisman Toyota 40 responded
Thank you MSLEWIS6 for taking the time to leave a review! I'm happy to hear Chris took good care of you and your Toyota, we will be sure to pass your message on to him.
I went in for servicing and it was thorough and a
reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work
reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work in a comfortable space.
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by Demetriece
Service Price Transparency
Jul 08, 2024 -
Ourisman Toyota 40 responded
Demetriece, Thank you taking the time to leave us a review. We greatly appreciate your patronage!
Professional - It is a relief to work with a dealer and
service team, Kurtis, that strives to understand a unique vehicle, its history, and to identify problem areas. Thanks!
service team, Kurtis, that strives to understand a unique vehicle, its history, and to identify problem areas. Thanks!
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by Robert
Service Price Transparency
Jul 01, 2024 -
Ourisman Toyota 40 responded
Thank you so much Robert for taking the time to leave a review. We appreciate your patronage, and look forward to seeing you next time!