Chris Hapner
Professional BMW Service Advisor
BMW of Palm Springs
3737 East Palm Canyon Dr
Palm Springs, CA 92264
Dealership Experience
8 yrs, 1 mo
Industry Experience
24 yrs, 8 mos
204 Reviews
Write a Review204 Reviews of Chris Hapner
June 22, 2024
Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you Everyone is very friendly and professional. I’m definitely going back! Thank you More
Other Employees Tagged: Sandy Monson, Bryan Gacayan, Juan Sanchez, Savanna King
June 18, 2024
Great communication and service by Savanna and the team. Thank you for everything it was appreciated Thank you for everything it was appreciated More
Other Employees Tagged: Sandy Monson, Bryan Gacayan, Juan Sanchez, Savanna King
June 18, 2024
Amazing job like always, I’m very happy with the service to they do for me to they do for me More
Other Employees Tagged: Sandy Monson, Bryan Gacayan, Juan Sanchez, Savanna King
June 18, 2024
I bring my vehicle to the dealership annually. This time the dealership dropped the ball with its lack of communication. Text messages went unanswered and the main phone line was full and not ab This time the dealership dropped the ball with its lack of communication. Text messages went unanswered and the main phone line was full and not able to accept any messages. I never received an "official" notification that the car was ready -- I had to call in and hope the call would be answered. The car was dropped off on a Wednesday morning. I knew it would need to be kept overnight. I called late Friday afternoon and was told the car would be ready within an hour and that the paperwork was being finalized. I arrived to pick up the vehicle Saturday morning -- no paperwork. The dealership's communication totally fell apart during this annual maintenance visit. I truly hope it improves. More
June 14, 2024
Chris in the service dept is an asset to your team. I appreciate him so much! I appreciate him so much! More
Other Employees Tagged: Juan Sanchez
June 14, 2024
We were provided with excellent service. Chris Hapner was great to work with. He made our recall experience very easy. Receiving a video by text showing us the mechanic going over our vehicl Chris Hapner was great to work with. He made our recall experience very easy. Receiving a video by text showing us the mechanic going over our vehicle with recommendations was helpful. We highly recommend BMW of Palm Springs. Thank you. More