Chris Figueredo | Page 13

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience and glad to hear your visit with Chris was the case. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Aniko, thank you for taking the time to provide feedback regarding your visit in January. Firstly, I want to sincerely apologize if you felt that our Advisor was condescending or overly focused on money during your visit on July 13, 2024. It is never our intention to make any customer feel uncomfortable or undervalued. We aim to create a welcoming environment where our customers feel respected. During your 1st visit with Richard back on July 13th, we performed an oil change and tire rotation. This is a standard maintenance to maintain the health of your vehicle. Our Advisors are trained to provide recommendations based on the condition of the vehicle. Based on the CarFax history you are the 5th owner of the 2013 Sentra and was just purchased in 2024 by you. We must consider the year and miles as the prior owners may have not performed the necessary services or repairs. This may have been the cause for the recommendations made on your 2nd service visit as there were quite a few codes discovered during the diagnostic. These findings and repairs are crucial for ensuring the safety and reliability of your vehicle. While we understand that this may have been unexpected, it is part of our responsibility to inform you. If our team did not address your dashboard light concern or tire replacement estimate, we encourage you to contact our team so that it can be addressed promptly. We appreciate your business and hope to have the opportunity to serve you better in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Terry, thank you for your praise and kind comments about our team. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Patricia, thank you for the high star rating! We are glad to hear that we provide amazing service and make charging easy for you. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hola, muchas gracias por sus comentarions sobre su reciente experiencia al departamento de servicio de Nissan of Torrance. Nos da mucho gusto saber que esta feliz con su experiencia. Cualquier cosa que se le ofresca, nuestro equipo esta feliz de ayudar. Hasta la proxima, se cuida. Saludos Hamables, Elizabeth Reyes Gerente de Relaciones al Cliente

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could provide you with such a great experience. Our Sales team would be happy to assist you with your new vehicle. Please give us a call when you are ready or if our team can answer any questions. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Brian, thank you so much for your positive comments about Nissan of Torrance! We are happy to hear that we are your dealership of choice. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Nicholas, thanks for your praise and kind comments about our team. We appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! It is experiences like yours that really keep us motivated! Kind Regards, Elizabeth Reyes Customer Relations Manager