Chris Estrada
Chris Estrada at Downey Hyundai

Chris Estrada

Service Advisor

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
162 Reviews
4.4

162 Reviews

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162 Reviews of Chris Estrada

September 13, 2025

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Employee Rating

The customer respersenative communicated accurately and honestly..They explained the work being done.well.She had a nice smile. More

by Bob
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

September 10, 2025

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The service was great! I got a prompt ride back home. The car was also cleaned nicely. More

by kellyrayh
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Recommend Dealer
Yes
Sep 10, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 09, 2025

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Good customer service just takes to long to get your car back other than that am satisfied More

by KING.AMAURII01
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Recommend Dealer
Yes
Sep 09, 2025

Downey Hyundai responded

Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 09, 2025

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Employee Rating

Had a good experience with my service adviser Christian kept me updated on my vehicle progress thank you for everything More

by anibarra90
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 08, 2025

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Great friendly customer service, it was early when I went in and everyone was so welcoming. More

by LMZAPATA18
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Recommend Dealer
Yes
Sep 08, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 06, 2025

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The car has a defect, the injectors are the second time they have changed them, the attention in service is bad, and they do not fully comply with what must be repaired and done!! More

by Erik
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2025

Downey Hyundai responded

Erik, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 05, 2025

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La verdad muy mal cervicio no e tenido buena experiencia acerca del servicio y de la agencia es mi punto de vista personal More

by MC545624
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Workmanship
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Service Communication
Recommend Dealer
No
Sep 08, 2025

Downey Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to us directly so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 04, 2025

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Employee Rating

Everyone is in a rush, communication is terrible, saw two scratches on my car that weren’t there before it getting serviced. Also the button on my door was not working after service. I didn’t want to deal wi More

by rosyv6118
Service Price Transparency
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Recommend Dealer
No
Sep 07, 2025

Downey Hyundai responded

Rosy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

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Employee Rating

Good service Great communication Clean Less waiting Quick service Professional Not expensive Totally recommend this dealership to anyone More

by biancamunoz3462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

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Employee Rating

It took a long time to repair the car and it is the second time that fails in the same way, they did not check the automatic shutdown of the car and delivered it to me in a dirty car, bad experience in More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2025

Downey Hyundai responded

Erik, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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