Chris Eisenhauer
Chris Eisenhauer at Ford of Franklin

Chris Eisenhauer

Service Advisor

Ford of Franklin

1129 Murfreesboro Rd
Franklin, TN 37064

4.4
63 Reviews
4.4

63 Reviews

Write a Review

63 Reviews of Chris Eisenhauer

October 02, 2024

Dealership Rating
Employee Rating

Have a wonderful experience buying my vehicle there. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. More

by Hayden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

Ford of Franklin responded

Hi Hayden, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

May 30, 2024

Dealership Rating
Employee Rating

Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

by leecoleman30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 21, 2024

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Easy to work with. Great communication and explanation of service I needed. Great local people to work with. More

by mattmundt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Markus Hartley

Mar 22, 2024

Ford of Franklin responded

Thanks Matt!!!!

September 29, 2023

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Stephen Ferrar has been and continues to be most helpful. The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system More

by hp0
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Les Shanks, Stephen Farrar , Courtney, 5*; Brooke, 5*

Oct 01, 2023

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 27, 2023

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I bought a Ford Edge from Ford of Franklin. Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, a More

by MURRAYWDKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

June 12, 2023

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Had 7:00 am appointment , they got me in on time and I was out on my way. Very happy with service. More

by spin1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Bailey Bailey

Jun 15, 2023

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 01, 2023

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Employee Rating

Professional and caring service. Waited while my vehicle was being service and it was fast and comfortable. Would definitely recommend. More

by myromeoforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Bailey Bailey

Jun 05, 2023

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

March 30, 2023

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Quick and efficient with great explanation. Great Service! Will come back again for next service More

by scott.miller
Recommend Dealer
Yes

Other Employees Tagged: Justin Bailey Bailey

March 12, 2023

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Employee Rating

I just wanted to be sure that not just Justin bailey gets credit, as thats the only folks you have to choose form in service but that all of the guys that are in the service area get credit. More

by Garyu
Recommend Dealer
Yes
Mar 15, 2023

Ford of Franklin responded

Hi Garyu, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 10, 2023

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Employee Rating

Coming through town I was able to get my vehicle serviced quickly. I could not believe the turn around speed they had. Especially con, I didn’t purchase there abs had never been there. Kiddos to their team f More

by L dis
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Bailey Bailey

Mar 13, 2023

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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