Chris Clem | Page 62

Problems with Navigation System The problems I've had were promptly and professionally taken care off. Very pleased with Mr. Clem's service and I would not hesitate to recommend h The problems I've had were promptly and professionally taken care off. Very pleased with Mr. Clem's service and I would not hesitate to recommend him and Autohaus BMW to my friends. More

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Review of Chris I really liked Chris and appreciated his service. He was very attentive and thorough. I've had several different service representatives and I feel t I really liked Chris and appreciated his service. He was very attentive and thorough. I've had several different service representatives and I feel they have all been very competent in addressing my needs. More

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Chris is Awesome I was having issues with my BMW and was afraid to continue to drive it. I called the service department only to find there where no available appointm I was having issues with my BMW and was afraid to continue to drive it. I called the service department only to find there where no available appointments for at least a week. I took a chance on just walking in hoping I would get the help I needed. Chris came out of his office with a smile and paid close attention to everything I had to say with no interruptions. He assured me that everything would be taken care of, placed me in a loaner, and the rest is history. Chris kept in contact with me during the process informing me of the issues and what needed to be done. This was the best experience I have had so far with the service department and Chris made it happen. More

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Excellent BMW Service in St. Louis My Family has been doing business with Autohaus BMW for over 35 years. The employees are all wonderful to work with and truly understand your needs. My Family has been doing business with Autohaus BMW for over 35 years. The employees are all wonderful to work with and truly understand your needs. Dan Wirick is my service advisor and always goes out of his way to take great care of our vehicles. Dan's attention to detail is wonderful. As the owner of an older BMW, Rusty Yost and the entire parts department always take the time to make sure I have the parts and supplies I need. More

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Chris Clem of the Service Department Chris is excellent. We have never been treated so well with any other service departments. Chris is honest, friendly and goes beyond expectations! A Chris is excellent. We have never been treated so well with any other service departments. Chris is honest, friendly and goes beyond expectations! Awesome service! More

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Friendly Service Chris Clem has been my goto service advisor at BMW Autohaus. I feel that he has my best interests in mind any time I bring my vehicle in for service. Chris Clem has been my goto service advisor at BMW Autohaus. I feel that he has my best interests in mind any time I bring my vehicle in for service. I've never felt the typical up-sell tactics I've experience at other non-BMW dealerships which has earned the trust I have in Chris and Autohaus BMW. Work performed has always been well documented and clearly communicated whenever my car was ready for pick up. On my most recent visit, the cost of repair for a new AC compressor and door actuators was very expensive. I had to deny the request for service due to the cost, and Chris was very respectful of my decision and not once did he try to pressure me into having Autohaus do the work, nor did he speak badly about the non-dealer repair shop I opted to take my car to. I take my car there because I feel problems are diagnosed correctly the first time, and are repaired to the highest standards. The only downfall Autohaus has going for them is the cost of their parts and labor. If only they could come down in their pricing, I would continue to take my car there. More

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Finally a BMW dealership in STL w/ OUTSTANDING Customer Svc! I've been to Plaza. They lie and treat you like you're a burden to them. I've been to West County and they're just plain inept. Finally! Finally, I've been to Plaza. They lie and treat you like you're a burden to them. I've been to West County and they're just plain inept. Finally! Finally, I found a BMW dealership that offers THE BEST customer service of them all in the STL area. Customer service that is on par with the expectation I had when I first bought my BMW. I will never go anywhere else for my service, and next time I'm in the market for a new BMW, I will be going to Autohaus! I recommend you do as well. More

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Always easy Autohaus always makes my service visits easy. Chris did a great job keeping me in the loop as work progressed and also found a way to save me money, s Autohaus always makes my service visits easy. Chris did a great job keeping me in the loop as work progressed and also found a way to save me money, so I'm very satisfied. More

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Great customer service! I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything s I purchased my car from Autohaus 8 years ago and have been taking it there for service ever since. My service advisor, Chris Clem, makes everything so easy. Scheduling an appointment at a time that is convenient for me is a breeze and when I have something wrong with my car that needs immediate attention he manages to get me appointment that day. As soon as I arrive I'm greeted by several different people who are always so nice and helpful. Chris tells me what service is due for my car, explains my options, pricing and helps me figure out on which repairs my money will be best spent during that visit. If I need one, he always has a loaner car available for me which makes taking my car in for service even more convenient. My time is never wasted when I bring my car in for service, I'm always in and out and on my way as efficiently as possible without feeling like I'm being rushed out the door. Chris always calls me as soon as my car is ready for pick up instead of at the very end of the day like some other places do. This allows me time to pick up my car at my convenience. At no point in my service visit am I kept waiting, from drop off to assessment to pick up and payment everyone is very attentive and friendly. Before my car is returned to me it is always washed and vacuumed which is a nice perk. I highly recommend Autohaus Service Department and definitely ask for Chris. More

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First off - let me say that I am a BMW enthusiast. I've owned BMW's for over 30 years so I am well-grounded in the brand, the BMW ownership experience, and the automobiles - in quite fine detail. I've owned BMW's for over 30 years so I am well-grounded in the brand, the BMW ownership experience, and the automobiles - in quite fine detail. The car that I brought into Autohaus is a low mileage, mint condition 2006 M3. This car is very important to me - so the decision on where to take it for service was a studied and deliberate one. The service that I experienced on this visit to Autohaus (April 4th 2014) was absolutely outstanding - and believe me, I am extremely particular. Chris Clem did a fantastic job coordinating the service - taking an ownership interest to ensure that the car was handled with great care and that the service was accomplished in a thorough fashion. My sense through the experience was that Chris is a car enthusiast himself, and therefore has a very intuitive sense of what a customer who is an enthusiast expects from a service perspective. Consequently you don't have to spend a lot of time explaining what you expect to Chris - he immediately just "gets it." The value and quality of this approach to me is in keeping with the value and quality of the vehicle itself. Bottom line - the service experience could not have been handled better. I am very satisfied with Chris's work, with the quality of work done by the BMW technician (this was an expert and skilled professional for sure), and Autohaus overall. Very highly recommended! More

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