Chris Clem | Page 59

Service Visit This visit was for standard service on my break lines and cabin filter. During the review, some minor additional items were uncovered. Some were nee This visit was for standard service on my break lines and cabin filter. During the review, some minor additional items were uncovered. Some were needing immediate attention and others were things that could be scheduled later. Chris was very helpful in explaining what he recommended to be done now and what could wait. I appreciate him also applying the 10% off labor coupon that was available for my service. More

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Awesome service experience My SUV needed a lot of work. I was very comfortable and confident that I would be satisfied with the outcome. I have an older X3 BMW and now it dr My SUV needed a lot of work. I was very comfortable and confident that I would be satisfied with the outcome. I have an older X3 BMW and now it drives like a dream. More

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X5 Diesel Emissions visit and oil/filter change These guys and particularly Chris Clem in Service and Dennis Schaffner in Sales always make you feel like you are the ONLY customer they have. When yo These guys and particularly Chris Clem in Service and Dennis Schaffner in Sales always make you feel like you are the ONLY customer they have. When you pay the permium for a BMW, these guys really make you feel like you get value in return. . If I had one complaint it would be on the X5 Diesel. I would dearly love for this message to get to the President of BMW USA. . We love the vehicle but the maintenance cost outside of the maintenance agreement we paid dearly for is frequent and too high and mostly out of pocket. This is a BMW. Its not supposed to be expensive to maintain because of the exceptional engineering. I know the EPA has made it impossible for anyone to build a reliable diesel engine in this country. What burns my feathers, is that none of this is covered by the maintenance warranty we bought and I will never buy another maintenance warranty again from BMW. You are better off covering your routine maintenance out of your pocket, it is much cheaper. . John Hanekamp More

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Excellent Customer Service Chris Clem is a true professional and keeps the lines of communication perfectly open. My vehicle is always completed ahead of schedule and confidant Chris Clem is a true professional and keeps the lines of communication perfectly open. My vehicle is always completed ahead of schedule and confidant the job was done right More

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Solid, professional service every time I've been in to service my 2004 BMW a few times, for various reasons, and my Service Advisor Chris has been there to help me out each time. Even thoug I've been in to service my 2004 BMW a few times, for various reasons, and my Service Advisor Chris has been there to help me out each time. Even though I didn't buy the vehicle there everyone I interact with treats me as if I did. Most recently, someone shattered the driver side window out and I had a mobile repair company replace it. The only issue was that they didn't do the installation properly. It was frustrating to say the least, but I knew I could count on Autohaus to do it properly. Thanks again to Chris in thoroughly explaining what the issues were and getting it repaired quickly to avoid interior damage due to cold weather. Also, a big thanks to the guys in the shop that keep my car running smoothly! More

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excellent service My name is Cassandra Sullivan, I had an excellent experience from the initial phone call to set of service, as well as when I got the call to pick up My name is Cassandra Sullivan, I had an excellent experience from the initial phone call to set of service, as well as when I got the call to pick up my vehicle. I could have not had a better service representative. Mr. Chris Clerm (sp). was wonderful. He kept me informed about my vehicle daily. Very pleasant gentleman. I've been expressing my gratitude about my experience to all of my family and friends. Thank you so much, Chris for your outstanding service, and a great personality! More

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Emergency Repair i don't live in St. Louis, but drove there for meetings. On my way, I hit a pothole, which clearly did some damage to my car. I called Chris Ckem firs i don't live in St. Louis, but drove there for meetings. On my way, I hit a pothole, which clearly did some damage to my car. I called Chris Ckem first thing the next morning and, although the they had 50 appointments that day, Chris recognized that I was I a terrible bind and went a I've and beyond to work me in, order a new wheel for my car, and have my car repaired all within 24 hours. Chris even provided practical, reasonable advice, given the unexpected expensive repairs to my car. Other dealerships in the area were indicating that I might be stranded over the weekend because of their inability to help. I'll forever refer people to Chris Clem at Autohaus. More

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Chris Clem and Autohaus always do a great job! Just finished up with a stuck window problem that Chris and everyone at Autohaus took care of in record time. I really appreciate the personal approac Just finished up with a stuck window problem that Chris and everyone at Autohaus took care of in record time. I really appreciate the personal approach that Chris and his team take with their customers. I feel that they are on my side, always looking out for my best interest. The free coffee in the wait area helps! More

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Two Thumbs Up for Chris Clem!! I have been to Autohaus BMW in St. Louis on a few occasions for service and my service adviser Chris Clem has always went above and beyond. I have be I have been to Autohaus BMW in St. Louis on a few occasions for service and my service adviser Chris Clem has always went above and beyond. I have been extremely impressed with the personalized experience and would highly recommend this dealership. I give Chris Clem 2 thumbs up only because I don't have 3 thumbs! More

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Great Service I always receive top notch service and prompt attention at Autohaus servicing. I recently had two opportunities to have Chris Clem as my service advi I always receive top notch service and prompt attention at Autohaus servicing. I recently had two opportunities to have Chris Clem as my service adviser. He was great to work with and friendly. He made sure to keep me updated on the status of my service work and went the extra mile to help resolve an issue with my car. Thanks Chris! More

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