Chris Clem | Page 15

I’ve purchased both cars and service from Autohaus. In both cases, they have always been fantastic to work. Their attention to detail and the treatment I’ve received is why i continue to be a loyal cus In both cases, they have always been fantastic to work. Their attention to detail and the treatment I’ve received is why i continue to be a loyal customer. More

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My service experience was terrible. I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine bel I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine belt were worn out and "streaking." The service advisor didn't believe me when I told him they were new and said he'd "have to put eyes on them," effectively telling me I didn't know what I was talking about. Later, a member of management told me "the service tech recommended they be replaced based on how long it had been since my last visit." The parts/service manager, after my conversation with management, told me "the tech was working on two vehicles at the same time and just got confused." So, initially I was insulted, then I got one story, and then later got another story. I made my appointment two weeks in advance, and then dropped the car off early the afternoon of the day before my scheduled appointment with the promise from the service advisor it would be done by COB on the date of my appointment. "The belt takes less than two hours, " I was told, so I couldn't get a loaner, which is why my wile and I decided to drop it off since we both have obligations during the day. But, my car wasn't done by COB on the date of my appointment, and my wife and I had to jump through 1000 hoops to make our schedules work out. I've recommended Autohaus to many of my friends and family over the last 11 years, but my experience yesterday, especially the insult and the different stories from management, have comepletly soured my opinion of Autohaus. I will never use this dealership again, nor will I recommend it to anyone. More

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I had an emergency this week and went in without an appointment. Chris Clem took care of me and did a professional job of keeping me informed. appointment. Chris Clem took care of me and did a professional job of keeping me informed. More

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Chris was very helpful and accommodating. The video report is a nice touch. They were friendly when I decided not to do repairs. The video report is a nice touch. They were friendly when I decided not to do repairs. More

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Worst sales experience I have had in dealing with this dealer in 30 plus years dealer in 30 plus years More

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SO Chris Clem was my advisor early on this guy was super great got me in great service and my 335i runs like champ,The other advisor that I had was awesome Ms.Brittany Weiss.I brought my 335i in for some w great got me in great service and my 335i runs like champ,The other advisor that I had was awesome Ms.Brittany Weiss.I brought my 335i in for some work on replacing oil pan gasket. Brittany got me set with a loaner car for the days My car would be down.Thank You. And This technician who has been working on my 335i for over a year now is #1 David Mainini thank you sir for keeping my 2015 335i running and sounding Hella nice. Thanks In Advance Ricardo Griffin More

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Chris Clem was very helpful in diagnosing, giving recommendations for repair options and setting us up with an appropriate loaner car to use. recommendations for repair options and setting us up with an appropriate loaner car to use. More

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Good service and great people! I’m a repeat customer. I have purchased used from them and treated me as if I bought new. I’m a repeat customer. I have purchased used from them and treated me as if I bought new. More

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Always receive great customer service at Autohaus. They go out of their way to take great care of you. They go out of their way to take great care of you. More

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Appreciate the service departments communication and execution. It was a breeze on both the drop off and pick up. execution. It was a breeze on both the drop off and pick up. More

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