Chong Lee

The service department is amazing. Always fair on price and clear on explaining what is wrong. Always fair on price and clear on explaining what is wrong. More

by moec Verified Customer Verified Customer

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The service manager Chong Lee and Nick Ring are down to earth people who are always willing to go above and beyond to make sure the customer is happy even in difficult situations earth people who are always willing to go above and beyond to make sure the customer is happy even in difficult situations More

by DAVIDE128 Verified Customer Verified Customer

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Maria is a wonderful person she always has a smile and is egar to help you resolve any issues that you may have. Bmw of Sarasota is always clean and everyone is very polite and friendly. It's my pleasure to egar to help you resolve any issues that you may have. Bmw of Sarasota is always clean and everyone is very polite and friendly. It's my pleasure to share my experience and I will continue to tell everyone to go there for any service or purchase they may need.. More

by Nowee Verified Customer Verified Customer

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Good communication. Friendly and helpful. Maria is Aggie asset for BMW of Sarasota. She and Chong are a good team Friendly and helpful. Maria is Aggie asset for BMW of Sarasota. She and Chong are a good team More

by JDCOHOON Verified Customer Verified Customer

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Very professional, thorough and customer oriented. Cameron provided a first class experience all around. Followed up too. Cameron provided a first class experience all around. Followed up too. More

by spitfire04 Verified Customer Verified Customer

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Not proactive in communication. Too busy to truly give service. General Manager was not responsive the Wednesday and Friday of thanksgiving which put my repair back over a week. Jus Too busy to truly give service. General Manager was not responsive the Wednesday and Friday of thanksgiving which put my repair back over a week. Just overall not customer service focused. More

by Curtis Verified Customer Verified Customer

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Best service in Sarasota. Timely, fair price, excellent attention to detail. Josh and Chong are amazing to work with. Timely, fair price, excellent attention to detail. Josh and Chong are amazing to work with. More

by moec Verified Customer Verified Customer

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Very difficult to work with. I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to fight to get what I purchased covered. I even had a service rep hang up on me and I never raised my voice or used profanity. I almost stopped using this dealership and the only reason I still use them is Naycolle Wright (sales) I have purchased 8 cars from this dealership and still feel like I am always fighting to be given fair treatment. More

by DLW1396 Verified Customer Verified Customer

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Very poor no communication between technician and Owner your cookies and coffee are a shortfall of any employee to say hello or good morning. had the car for six days and never found out what was wrong! your cookies and coffee are a shortfall of any employee to say hello or good morning. had the car for six days and never found out what was wrong! More

by p.digrigoli Verified Customer Verified Customer

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Great service across the board and excellent communication. I'll definitely use them as my preferred service center. communication. I'll definitely use them as my preferred service center. More

by DWESTGATE Verified Customer Verified Customer

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