Chloe Orcutt

Thank You for the excellent service and comfortable waiting area. I’ll be looking forward to the next service call. waiting area. I’ll be looking forward to the next service call. More

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I am very disappointed with the service at this dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accoun dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accountability was offered, and the overall treatment was unprofessional. I cannot recommend this dealership to anyone who values good service and respect for their vehicle. More

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Excellent professional assistance by the advisor at arrival and for scheduling service and completion of the vehicle. arrival and for scheduling service and completion of the vehicle. More

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This Dealership has always given me the very best Deal! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Thank You Koons of Tysons! More

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Never take my Jeep to another service department. The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team More

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I strongly recommend avoiding this dealership. While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service depar While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service department has been completely unhelpful. The car has spent more time in the shop than on the road, and I'm now stuck with a vehicle that feels unsafe to drive. To make matters worse, the warranty specialist gave me false assurances about getting a loaner—promised one on Thursday, but by Saturday, I was told there was nothing they could do. The lack of accountability and communication has been frustrating and disappointing. If you're considering doing business here, think twice. The post-sale support is virtually nonexistent, and I wouldn't trust them to stand by their product or their word. More

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I would never go here again. I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test d I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test drive was fine and it was the right truck and miles that I needed. We couldn’t agree on a price and I asked for my keys back from the trade in and they wouldn’t give them back. I asked for them back several times and they kept stalling. I didn’t see the damage on the fender until right before we signed papers and they finally agreed to fix it. Someone had run into a pole and didn’t fix it. The vehicle also had a recall that wasn’t repaired. We made an agreement for them to drop the truck off after the fender was fixed. The truck showed up with a 1/2 tank of gas and I had to give my tools to the salesman to remove my old license plates. They were supposed to transfer the registration but did not transfer the plates. After a week I noticed the spray in bed liner was peeling and they refused to warranty the work. Also, it’s been almost 30 days and they still haven’t paid off my loan. I’ve emailed Patrick Sullivan, Michaela Puckett, and Alli Ellis with no response. I called Bianca Dinu and Leo Alsalih with no response. Bought the car 10/7 and it’s now 11/1. Nothing has been resolved. Do not go there. Do not give them business. Stay away. More

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Jose and all other staff were courteous, and professional through the buying experience. I will recommend Koons. through the buying experience. I will recommend Koons. More

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Perfect person that I would like to purchase a car from him again if needed. And will be willing to recommend him to my friends if they need a car! him again if needed. And will be willing to recommend him to my friends if they need a car! More

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BAIT AND SWITCH This dealership let us test drive a new Jeep, sold us the Jeep, then at the last minute, switched out another one with a few hundred miles without saying a WORD. Of course this thing rattle Jeep, sold us the Jeep, then at the last minute, switched out another one with a few hundred miles without saying a WORD. Of course this thing rattled and had issues the entire way home. On top of that, 6 hours of games and being lied to—never should buying a car take that long or be that painful of an experience. AVOID KOONS TYSONS JEEP CHRYSLER DODGE ON CHAINBRIDGE RD! More

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