Chloe Orcutt | Page 2

I strongly recommend avoiding this dealership. While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service depar While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service department has been completely unhelpful. The car has spent more time in the shop than on the road, and I'm now stuck with a vehicle that feels unsafe to drive. To make matters worse, the warranty specialist gave me false assurances about getting a loaner—promised one on Thursday, but by Saturday, I was told there was nothing they could do. The lack of accountability and communication has been frustrating and disappointing. If you're considering doing business here, think twice. The post-sale support is virtually nonexistent, and I wouldn't trust them to stand by their product or their word. More

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I would never go here again. I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test d I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test drive was fine and it was the right truck and miles that I needed. We couldn’t agree on a price and I asked for my keys back from the trade in and they wouldn’t give them back. I asked for them back several times and they kept stalling. I didn’t see the damage on the fender until right before we signed papers and they finally agreed to fix it. Someone had run into a pole and didn’t fix it. The vehicle also had a recall that wasn’t repaired. We made an agreement for them to drop the truck off after the fender was fixed. The truck showed up with a 1/2 tank of gas and I had to give my tools to the salesman to remove my old license plates. They were supposed to transfer the registration but did not transfer the plates. After a week I noticed the spray in bed liner was peeling and they refused to warranty the work. Also, it’s been almost 30 days and they still haven’t paid off my loan. I’ve emailed Patrick Sullivan, Michaela Puckett, and Alli Ellis with no response. I called Bianca Dinu and Leo Alsalih with no response. Bought the car 10/7 and it’s now 11/1. Nothing has been resolved. Do not go there. Do not give them business. Stay away. More

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Jose and all other staff were courteous, and professional through the buying experience. I will recommend Koons. through the buying experience. I will recommend Koons. More

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Perfect person that I would like to purchase a car from him again if needed. And will be willing to recommend him to my friends if they need a car! him again if needed. And will be willing to recommend him to my friends if they need a car! More

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BAIT AND SWITCH This dealership let us test drive a new Jeep, sold us the Jeep, then at the last minute, switched out another one with a few hundred miles without saying a WORD. Of course this thing rattle Jeep, sold us the Jeep, then at the last minute, switched out another one with a few hundred miles without saying a WORD. Of course this thing rattled and had issues the entire way home. On top of that, 6 hours of games and being lied to—never should buying a car take that long or be that painful of an experience. AVOID KOONS TYSONS JEEP CHRYSLER DODGE ON CHAINBRIDGE RD! More

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Sales personnel were very professional and accommodating to my requests. Questions and concerns were answered and addressed promptly. to my requests. Questions and concerns were answered and addressed promptly. More

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Alex my sale’s associate was very friendly and respectful to my time. He explained throughly all options available to me that meet my criteria. to my time. He explained throughly all options available to me that meet my criteria. More

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Nick and everyone that I worked with did an amazing job! They knew that I was coming from out of state and made sure everything was ready to go when I got there! They knew that I was coming from out of state and made sure everything was ready to go when I got there! More

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Very great dealer and we are happy really appreciate the nice character and very good guys nice character and very good guys More

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Simplemente un excelente servicio y muy profesional . Ninguna queja, y muy agradecido de su personal de habla hispana. Ninguna queja, y muy agradecido de su personal de habla hispana. More

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