Cheyenne Black

I’ve been a customer of Haley McCulleys at BCS Toyota for 3 car purchases & a truck so far and she has always been so helpful in getting us into a new vehicle! Her hard-work, dedication & love for her job sh 3 car purchases & a truck so far and she has always been so helpful in getting us into a new vehicle! Her hard-work, dedication & love for her job shines through! 10/10 would recommend her! More

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This review is for the Bryan-College Station Toyota Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of me. Well, coming to my experience, I didn't have a US cell-phone number, so all my conversations/questions/negotiations made before walking-in were made via e-mails. I contacted 20+ Toyota dealerships in 500-mile radius with the exact same specs I need, and got the lowest out-the-door (OTD) price from someone 2-hr drive away. I forwarded their emails to BCS Toyota, which is my local dealership and asked them to match the price, which they did. However, I am very unhappy with the communication skills of the salesperson (Ms. Haley McCulley) I was assigned by the dealership. Most of the times, I had to wait 2-3 days for getting an e-mail reply. Then I was forced to copy my e-mails to the whole sales department, then I used to get a reply. I do understand that salespersons are very busy, but 2-3 days of delay is a bit hard to brush off. Additionally, I was late by 3 days to pickup the vehicle from the day we originally agreed (due to flooding on Interstate-10 on our road-trip, which was allover the news), which I also let them know by e-mails. For that delay, she replied that they would add the vehicle delivered for me on their sale inventory, and I can pick it if it's not sold to someone else. This was unprofessional. I was subjected to this kind of behavior after I paid a $500 reservation fee months before the delivery/pickup dates were discussed. I didn't appreciate this behavior. Additionally, I was financed with a 1% increase from the originally promised rate, for my 3-day delay. I was not communicated that the interest rate would be 1% more if I came 3 days late for my pickup. When I showed that the dealership 2-hrs away (near Austin) is giving for 1% less interest rate, she rudely said, "then go and buy there.. people in Houston lie". That was rude response coming out due to lack of education and experience. Actually, lack of education should give you more humbleness. Well, I didn't walk-in to buy her hospitality, but I didn't walk-in to buy her rudeness either. Just be professional and do your job. Another important advice to the dealership: Please email your customers like me about all plans with full prices, of the extended warranty, gap coverage and other plans you try to add to the final sale. I'm not saying that they are useless. But if you inform your customers ahead that these are optional but can be bought additionally if interested, it gives some time for the customers to research about them, and also shop around for better price in order to accept or deny your sales in an informed fashion. More

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We walked in with full intent to only test drive a vehicle and drove away with our dream car!! Gian made the process smooth and pressure-free. He was thorough and even drove to my home (2.5 hours away vehicle and drove away with our dream car!! Gian made the process smooth and pressure-free. He was thorough and even drove to my home (2.5 hours away) to pick up my trade in. Highly recommend BCS Toyota! More

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I do not wish to comment. Sorry I agreed to survey bc of this requirement. Sorry I agreed to survey bc of this requirement. More

by gslayton14 Verified Customer Verified Customer

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Purchased and drove down from Dallas. Great price and timing. Appreciated Patrick working to get exactly what we wanted in the minivan. The reason for the 4 instead of 5 is that reception Great price and timing. Appreciated Patrick working to get exactly what we wanted in the minivan. The reason for the 4 instead of 5 is that receptionist was not very friendly in each of our multiple calls, there was no warm welcome when we came in, we missed coffee exactly by 1 minute after a long and early drive (no empathy when asked for the last pour). More

by AggieBuyer Verified Customer Verified Customer

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Travis was extremely helpful and accommodating. He made my first car buying process easy, simple, and painless. I’d recommend him to anyone! He went above and beyond with customer service. He made my first car buying process easy, simple, and painless. I’d recommend him to anyone! He went above and beyond with customer service. More

by oliviapjohnson25 Verified Customer Verified Customer

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Keith was very friendly and helpful. Pleasant experience. I wish all car dealerships would be as pleasant. Pleasant experience. I wish all car dealerships would be as pleasant. More

by johnnycarrfaubion Verified Customer Verified Customer

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Patric first helped my wife out on a deal with her newer used Tundra Limited that made her happy. So naturally I had Patrick do the same for me, which was no walk in the park cause I wanted him to repeat th used Tundra Limited that made her happy. So naturally I had Patrick do the same for me, which was no walk in the park cause I wanted him to repeat the same awesome deal for me. 5 of 5 stars for me! More

by JASONMAGEE79 Verified Customer Verified Customer

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Justin provided great customer service during my visit to program a second fob key for my new 2024 Sienna. program a second fob key for my new 2024 Sienna. More

by marklund9 Verified Customer Verified Customer

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Started and ended our car hunt at Toyota, thanks to Scott. Knowledgeable, friendly, clearly a veteran of the business and of life -- he gave us the straight scoop, the benefit of his years of experienc Scott. Knowledgeable, friendly, clearly a veteran of the business and of life -- he gave us the straight scoop, the benefit of his years of experience, and a sense we were joining a family rather than just buying an item. We purchase cars very rarely, in no small part because we do our homework and take no nonsense. We expect them to last, and we left the lot very confident this will be the case with our new RAV4. Scott was top tier, highest recommendation. In the finance department, Cheyenne was friendly and relaxed. More to the point, he did the two things you want: he offered upsell options without applying any unwelcome pressure, readily took no for an answer, and when our monetary needs required a bit of creativity, he made it happen. High marks. More

by CCL Verified Customer Verified Customer

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