Chege Maina | Page 32

Alwaysa mixed bag at Jackson We have purchased 8 cars there over last 12 years and striking a deal is always rather painful and new car prep is poor. Service department is good, S We have purchased 8 cars there over last 12 years and striking a deal is always rather painful and new car prep is poor. Service department is good, Sales and car delivery is just 4 stars. More

by hdtvguy Verified Customer Verified Customer

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Easy and pleasant I hate car shopping! Chege and Dmitry made the car buying experience easy and pleasant. We traveled 150 miles to see them and it was worth it! I hate car shopping! Chege and Dmitry made the car buying experience easy and pleasant. We traveled 150 miles to see them and it was worth it! More

by km Verified Customer Verified Customer

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Good to Their word I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Od I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Odyssey. We got the Exterior/interior protection service/product. When we got the vehicle home there was a squeak in the front suspension over a month the service department fixed it under the 9- day warranty. You guys were true to your word and never complained or made me or my wife feel like a burden. My only complain with this process is that I wish that there had been a little better communication. I usually had to call for updates, but I know that I am not the only customer as well. We also had a problem with the exterior paint protection application. When we got it home there were water spots that had not been buffed out before the protection had been applied. I brought this to the attention of Dimitri and it was fixed only when I picked it up, so that was really great as well. Thanks to Dimitri for listening and getting it taken care of. Everyone there is very nice, accommodating and a pleasure to talk with. Thanks for great service. Mistakes will happen but you guys do a great job of listening to the customer and doing what you can to put the customer first. Thanks for a long but overall great experience. My only reason for a good rating below is that myself and my wife feel like the water spots should have been noticed and dealt with before the protective coating was applied. More

by mercer4977 Verified Customer Verified Customer

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Test Driving Our experience with Jackson Acura and Chege was very pleasant. The cars we wanted to test drive were available upon arrival. We even walked the lot an Our experience with Jackson Acura and Chege was very pleasant. The cars we wanted to test drive were available upon arrival. We even walked the lot and looked at a couple of others that we were also able to drive. As that day ended we were able to take one home for extended consideration. The next day we went back and bought it. The paperwork was pretty quick considering all the forms and hoops they have to jump through to make it happen. The business office was thorough and patient with explaining everything. Thanks Jackson Acura!! More

by masglory Verified Customer Verified Customer

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Hassle free and no pressure My experience in trading and buying a new Acura was very pleasant. The sales team and finance division were all very helpful and informative. In all m My experience in trading and buying a new Acura was very pleasant. The sales team and finance division were all very helpful and informative. In all my experience of making a large purchase I have never felt this comfortable that everyone was working for me and not pressuring me in to anything that I was not completely comfortable in doing! More

by cdclark28 Verified Customer Verified Customer

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Courtesy services that Chege gave me. Chege I will recommend him to anyone,very helpful guy to work with.Knowledgeable on his field,he sure did his homework very well indeed. Chege I will recommend him to anyone,very helpful guy to work with.Knowledgeable on his field,he sure did his homework very well indeed. More

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Great people, great place! everyone I spoke to/worked with was very friendly and helpful! The coffee and snacks are nice too. I appreciate being updated on the progress. I like everyone I spoke to/worked with was very friendly and helpful! The coffee and snacks are nice too. I appreciate being updated on the progress. I like the car being washed and vacuumed More

by mfarrell5 Verified Customer Verified Customer

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Very Satisfied. I like my TLX very much. I have bought a few cars from Jackson. Chege was easy to work with and the 2015 certified pre-owned TLX is a great car. I like my TLX very much. I have bought a few cars from Jackson. Chege was easy to work with and the 2015 certified pre-owned TLX is a great car. More

by DAVEP3 Verified Customer Verified Customer

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AWESOME all around! Jackson Acura is awesome. . Brittany has given me unparalleled customer every time I needed her help and my car always looks great when I pick it up Jackson Acura is awesome. . Brittany has given me unparalleled customer every time I needed her help and my car always looks great when I pick it up More

by soniainga Verified Customer Verified Customer

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Excellent new car purchase experience I worked with Chege on a new RDX lease. Chege was professional in all aspects: explaining the features of the car, working to get a deal on the trade I worked with Chege on a new RDX lease. Chege was professional in all aspects: explaining the features of the car, working to get a deal on the trade, and getting the lease that beat the competition. This is the 2nd car I have purchased from Jackson Acura and Chege. I would highly recommend giving him a call. More

by hunttodd Verified Customer Verified Customer

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