Chase Hite

Maus Nissan responded

Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your new Jeep Compass from us at Maus Nissan, Charlene! We appreciate your continued trust, and we thank you for taking the time to leave us this review! JP, and all our staff, are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We are thrilled that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Armada from us at Maus Nissan, Lisa! We appreciate the opportunity to earn your trust, and thank you for taking the time to share your experience! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

We feel terrible any time a deal falls through; unfortunately, the ultimate authority on whether a loan will be approved or not, lies with the lender. When a trade is misrepresented as having been paid-off, only for us to discover later that there was a significant balance owed, and we are unable to overcome the adjusted figures with the bank, then the deal falls through, and we need our vehicle back. We do wish you the very best in your search for a new vehicle, even if it's not from us. Thank you for the opportunity, and have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287

Maus Nissan responded

Congratulations on the purchase of your new Nissan Murano from us at Maus Nissan, Abby Family! We appreciate the opportunity to earn your trust, and we thank you for your kind words and recommendation! Xavier does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Congratulations on the purchase of your new Nissan Frontier from us at Maus Nissan, Mr. Lynch! We appreciate the opportunity to earn your trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's the #MausDifference! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Welcome to our Maus Family, enjoy your new truck, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x.1138

Maus Nissan responded

Congratulations on the purchase of your latest vehicle from us at Maus Nissan, Geri! We appreciate the opportunity to earn your trust, and we thank you for your kind words and recommendations! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manger, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Chabator! We appreciate your trust, and we thank you for your kind words and recommendation! Tiffany does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thanks for the kind words, and trusting us with your service needs, Sderion! Maus Nissan is here for you down the road when you need us again! Until then, have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138