Charmaine Brown

Shawn did a great job communicating with me and my car was completed in a timely manner was completed in a timely manner More

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I had some routine service done on my truck and everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was w everything was done correctly and promply. Charmaine, the cashier at the service department was extremely helpful in going over the charges and was wonderful to work with! More

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We bought a 2017 Bolt EV back in Jan and the process went mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from mostly smooth but the center display/infotainment panel was nonfunctioning and the sales dept kept saying they'd get this fixed and get someone from the service dept to call us the next day to get is scheduled. No one from the service dept ever did call us and a couple follow ups and two months later with both our sales rep and finance manager produced no results. Our Bolt was GM repurchase and so fortunately under a 12 month extended warranty and fortunately we received a confirmation letter in the mail from GM attesting to this fact. So with this letter in hand, we called the service dept and were able to get it scheduled and repaired, but not after some rude interactions with the service customer service rep. Overall the experience was lest than stellar given our interactions with service and sales never following through on what they initially promised. Basically sales over promised for service's customer service underperformance. The actual work that service did went without any hitches and the display works beautifully! For anyone thinking of purchasing from McLoughlin, before you drive your vehicle off their lot, make sure you get some assurance or perhaps even something in writing of any promises made by sales with regards to service that needs to completed prior to taking possession. More

by bennetwa Verified Customer Verified Customer

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Everyone was really courteous and helpful. The driver was nice, my point of contact for service was really understanding, and the person who checked me out was great too. The driver was nice, my point of contact for service was really understanding, and the person who checked me out was great too. More

by MEGHAN.STANSELL Verified Customer Verified Customer

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Great Service. It was a simple fix, which was done quickly. Wayne is always great to work with. It was a simple fix, which was done quickly. Wayne is always great to work with. More

by jenmorgan.1981 Verified Customer Verified Customer

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I've been coming to you for years. And I'll be back. Thank you to Wayne and the entire service department for everything you do. And I'll be back. Thank you to Wayne and the entire service department for everything you do. More

by ARTSONPARK Verified Customer Verified Customer

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Overall I have had a great experience with the dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. dealership, particularly the service department. Have had a couple of hickups that were handled quickly and appropriately. More

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The service righter she's amazing my water leak as of today 1/16/25 has not leaked . today 1/16/25 has not leaked . More

by IZANNAJONES Verified Customer Verified Customer

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Wayne Clure was friendly and told me my approximate wait time. He also escorted me to the waiting area. The gal at the desk when I paid was very friendly. She has been there a long time and I think it was time. He also escorted me to the waiting area. The gal at the desk when I paid was very friendly. She has been there a long time and I think it was Charmaine. Wayne even helped me find my car when I was leaving. More

by LLMATS46 Verified Customer Verified Customer

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There’s rarely someone at the front desk when I arrive, and I have to wait at least 5 minutes for someone to ask if I’ve been helped. Then it’s back to the representative’s desk, where they don’t know my n and I have to wait at least 5 minutes for someone to ask if I’ve been helped. Then it’s back to the representative’s desk, where they don’t know my name or have a clear idea of why I’m in or the history of my vehicle, because the representative has either quit or been fired since the last time I was in a few months ago and they haven’t looked at my file prior to the appointment. After that I have a few hours before I invariably get the call that the issue is more complicated than they initially thought, and they’ll need my car for at least a few days. Then I get a few days until the second call, where the issue has become even more complex and they’ll need it over the weekend. After that I get to pick the car up, and then I have 3-4 hours of bliss thinking I won’t have to come back before I notice that the issue is still happening. I call, they place an order for another part, and in 4-6 months the process repeats. If I ever buy another Chevy, especially from this dealership, know that there was a gun to my head. More

by BARRETTNJ91 Verified Customer Verified Customer

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