Charlie Karkaetedes | Page 6

Repeat Customer, will be back! I have worked with Charlie Karkaetedes in the past and will ask specifically for him the next time I come in to the showroom. Charlie is a profession I have worked with Charlie Karkaetedes in the past and will ask specifically for him the next time I come in to the showroom. Charlie is a professional in every sense of the word. In this day and age, competition is rampant and consumers have a wide variety of choice. Quality customer service is often the differentiator. More

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Charlie at BMW of Sudbury is the best! I don't usually like the car buying experience or writing reviews for that matter, however I have to when it comes to Charlie Karkaetedes of BMW of Su I don't usually like the car buying experience or writing reviews for that matter, however I have to when it comes to Charlie Karkaetedes of BMW of Sudbury. He is so relaxing to deal with because he doesn't try to sell you a car or pressure you in any way. Some people like the negotiation process, but I don't. Yes, I like getting a good deal, but don't enjoy the stress of haggling over a car price for two hours. Charlie helps you decide with what car and options you want and gives a fair price without the stress. I highly recommend him. Matt V. More

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The Model for ALL Dealerships!!! I have NEVER in my life been treated as well as I was in this dealership. It is refreshing to know that Pranav Gill (General Manager) has turned this I have NEVER in my life been treated as well as I was in this dealership. It is refreshing to know that Pranav Gill (General Manager) has turned this space into an empire in only a few years. Here is a small passage that is published on the dealership. "The Herb Chambers Companies announced that its Herb Chambers BMW of Sudbury location, which is led by General Manager Pranav Gill, has been named a Center of Excellence award winner for 2019. This elite honor is presented annually by BMW of North America. The award recognizes top performing BMW dealerships for their superior performance in various areas of business including: sales, service, parts, operations and customer experience." They take care of their customers..... period, end of the story!! The builder is massive with new cars lining the inside as you walk in. The BMW juices start to flow as soon as the huge glass doors open to your arrival. A cafe' with countertop and high top tables are available if you are waiting for your vehicle during a service visit. They have bottles of water, coffee and pastries for their patrons as well. The dealership also features a very nice boutique with a few glass showcases featuring keychains, phone cases and valve stem covers. The staff at each area of the dealership is impressive. Everywhere you turn there is an employee waiting to help you. I was told that over 150 employees call this place "home" which makes this more than just an ordinary car dealership. When Herb Chambers puts his name on something he makes sure it is opulent and staffed with the best in the business. Forget about all of the luxury finishes in this dealership.... let's talk about the cars..... You want to talk about inventory? This place has hundreds of cars in every color and configuration they feel are the most appealing to the consumer. If they need to order you a vehicle to get you exactly what your heart and wallet desire that is fine as well. They have an abundant allocation of vehicles that can be modified. I have not had to deal with the service department as of yet but if it is anything like the rest of the place I am sure it is staffed with the top of the line techs and tools During my experience I dealt with Pranav Gill as he was trying to work with all of his connections at BMWNA and BMWFS to help unravel the disaster left by #unethicaltulley. I respect him for all the efforts that he went through to make this happen. He passed me over to Charlie Karkaetedes who is a Senior Client Advisor to complete the paperwork for the P&S. Charlie has been with the dealership for over 7 years and handles so much repeat business that he typically doesn't work with "ups." That is how loyal the customers are in this place. A sale person that can earn enough on just repeat clients!! If they are coming back and not going to any of the other BMW dealerships in the Boston metro area there has to be a reason.... Once again, they take care of their customers. From Charlie I went to work with the Finance Manager, Andrew Sadler to complete the lease paperwork and review any of the options I might want including extended maintenance, tire and rim protection, interior coatings, ceramic paint protection, etc. I said which once's I was interested in, got a price and either said yes or no. Not a hard sale or guilt approach. I really like that. Andrew was a wonderful guy and drives over 45 miles each way to work at this dealership. Why? The people, the process and the overall experience is worth it. Pranav has built a team covering a huge territory because they all want to work here. That allows him to have the best of the best. Lastly is Carlos Quinones who is the Lead Genius has been active with me at my every desire with questions or comments. He is a rockstar as well and his response time amazing. I can say enough about him and once again, tone at the top. The way he interacts is passed down to all of the members of his team. A+ from a department that at all other dealerships is just a joke. Others hire one or two people because BMW requires it. Herb Chambers makes sure the position is utilized to the maximum benefit to the client. I am a Herb Chambers of Sudbury customer from here on out and want all of my friends, family members and colleagues to know this was a hassle free experience from top to bottom! More

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Charlie Karkaetedes at BMW Sudbury is the best in business Herb Chambers BMW of Sudbury is a great place to do business with them. Charlie Karkaetedes is one of the best in client services, very knowledgeable Herb Chambers BMW of Sudbury is a great place to do business with them. Charlie Karkaetedes is one of the best in client services, very knowledgeable on cars inside out and explained very detail and clear about financing. Charlie not only takes great care of me as a client at the dealer. But also following up after many days later. It was a smooth and a pleasant to work with Charlie and he would be the guy that I would recommend to my family, friends. Ryan Nguyen More

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Multiple Great Experiences BMW Sudbury is the only place I want to work with when it comes to buying/leasing cars. Specifically, I've had a great experience working with Charli BMW Sudbury is the only place I want to work with when it comes to buying/leasing cars. Specifically, I've had a great experience working with Charlie Karkaetedes on my last 3 vehicles. He answers every question, gets back to me quickly, and make the process go smoothly at all turns. He's my go to person at BMW. When he has a day off and/or needs to bring in help, Anthony Carbone has stepped in without missing a beat. They make a great team. More

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Charlie's the Best! My 2nd experience with Charlie and 2 BMW's later I have no regrets. He makes the process easy and his customer service skills are excellent. Anyone ca My 2nd experience with Charlie and 2 BMW's later I have no regrets. He makes the process easy and his customer service skills are excellent. Anyone can sell you a car but not everyone can educate you and make your experience pleasant and seamless. No doubt we will be back to BMW Sudbury if Charlie is still there. More

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Always come back to Herb Chambers of Sudbury This is my 4th Bmw lease from Sudbury and Charlie is by far our favorite sales associate. He always returned our calls promptly and we never felt pres This is my 4th Bmw lease from Sudbury and Charlie is by far our favorite sales associate. He always returned our calls promptly and we never felt pressure. This is what always annoyed me at other dealerships. We will definitely be asking for Charlie when it comes time to trade in my next Bmw. A pleasure to work with!!! More

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Charlie Karkaetedes - Herb Chambers BMW Leased a new car from BMW of Sudbury earlier this month. Charlie Karkaetedes was my salesperson - and he was fantastic. He made the entire negotiation Leased a new car from BMW of Sudbury earlier this month. Charlie Karkaetedes was my salesperson - and he was fantastic. He made the entire negotiation process hassle-free; we had maybe 2 back-and-forths and we were done - a low-stress process. During this time he worked on his day off; and made sure one of his colleagues was responsive to me when he couldn't be. For picking up my car, I had a specific and very limited time window that worked for me due to upcoming travel the same day - he put in the effort in advance to make sure my car was completely ready and he had someone waiting for me at the front desk to ensure no time was lost. Impeccable experience from beginning to end - so if you're buying a car from Herb Chambers BMW, ask for Charlie! More

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Great Sales Service My wife and I were returning a lease (a 2015 X1) to BMW of Sudbury, and we were considering leasing a different model car. My favorite Repair Customer My wife and I were returning a lease (a 2015 X1) to BMW of Sudbury, and we were considering leasing a different model car. My favorite Repair Customer Service Rep recommended that we speak with his favorite Salesman, Charlie Karkaetedes. Charlie K was (as advertised) funny, pleasant, knowledgeable and easy to deal with. I told him what we might be interested in, he found the car for us, and we worked out a fair lease deal on the spot. Done! Would most highly recommend Charlie (and already have) to anyone looking for a BMW. Thank you Charlie! More

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Terrific Experience We have purchased two cars at BMW of Sudbury. This is a superb dealership with an excellent sales and service staff. Our second car involved a long s We have purchased two cars at BMW of Sudbury. This is a superb dealership with an excellent sales and service staff. Our second car involved a long sales process that would test the patience of any salesperson, but Charlie Karkaetedes, our salesperson, was with us the whole way as we first ordered a new X3 on the new BMW CLAR platform but then changed our minds and decided to wait until the new 2019 X5 came out on the CLAR platform. I am fastidious with detail and wanted to nail the car we ordered down to the a precise list of options. Charlie led us patiently through all the details and made it easy for us, and we took delivery of the new X5 in November as promised. I cannot speak highly enough of Charlie. While we moved to Florida during this whole process, we chose him as our BMW contact, taking delivery in Sudbury and driving the new car to Florida when it would have been easier to buy from the dealer in town. Thank you, Charlie! More

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