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Charles Williams
209 Reviews
209 Reviews
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209 Reviews of Charles Williams
July 02, 2019
Recall Everyone was very nice. Did not have to wait very long either. Got me in fast and out fast. Really treated nice. I was very impressed. Everyone was very nice. Did not have to wait very long either. Got me in fast and out fast. Really treated nice. I was very impressed. More
by son,Brett39
Verified Customer
July 02, 2019
Service advisor was very helpful and friendly. Good service and friendly employees. If I'm in Augusta at next service date, I will have my truck serviced here again. Thanks for your help. Good service and friendly employees. If I'm in Augusta at next service date, I will have my truck serviced here again. Thanks for your help. More
by O.BURNLEY
Other Employees Tagged: Porsha Cox
July 01, 2019
Terrible Worst experience I could have ever possibly gotten no need to waste any time on this survey have contacted gm about all my concerns but will never ret Worst experience I could have ever possibly gotten no need to waste any time on this survey have contacted gm about all my concerns but will never return to this dealership even if my life depended on it. Service department is a joke. More
by JonP1234
June 29, 2019
Honest and loyal I would never go anywhere else . they have been there for my family when ever we Where ready for our next Truck, Sedan And now SUV. Wonderful custo I would never go anywhere else . they have been there for my family when ever we Where ready for our next Truck, Sedan And now SUV. Wonderful customer service great financing from beginning to end . More
by SPIRES.TRACY
Other Employees Tagged: Mary PIleggi
June 19, 2019
i love this place ive never had a problem with the service department and will always bring my truck here. i always recieve good customer service here and quick servic ive never had a problem with the service department and will always bring my truck here. i always recieve good customer service here and quick service More
by BIGTYNEE
June 19, 2019
Outstanding! Bo was very courteous, knowledgeable. The entire experience was very pleasurable! He listened to my needs and within a day or two, I was in my new veh Bo was very courteous, knowledgeable. The entire experience was very pleasurable! He listened to my needs and within a day or two, I was in my new vehicle. More
by Tommy
Other Employees Tagged: Phillip Towns , Bo Starke
June 14, 2019
Needed a front plate mount If you want 5 star service see Charles Williams, that's the type service you get 5 star, no matter what it is you are there for. If you want 5 star service see Charles Williams, that's the type service you get 5 star, no matter what it is you are there for. More
by HFCF
June 12, 2019
Great customer service! I have been a long time customer and keep coming back because of the attention to detail and prompt response of present concerns & advice on maintaini I have been a long time customer and keep coming back because of the attention to detail and prompt response of present concerns & advice on maintaining proper care of my vehicle to keep it safe and operational due to my retirement budget. More
by MMMGMC
Other Employees Tagged: Don’t know name but he is the courier.
June 11, 2019
Poor service, bad attitude This dealership has the worst service I have been too in 7 states. Charles is rude and unhelpful. They put my husbands dually wheels on backwards, p This dealership has the worst service I have been too in 7 states. Charles is rude and unhelpful. They put my husbands dually wheels on backwards, put the windshield wipers on my Denali and didn’t re align them so they went too far and scratched my paint and blamed us for and will not cover the paint to fix. Do not use this dealership unless you want your vehicle to be ruined. More
by K.SHOTWELL17
June 07, 2019
Something Has Changed at Masters Buick and It’s Not Good Dropped my car off for unscheduled service 6/2/19 through the after hours drop off system. There was a problem which made it unreliable to operate so Dropped my car off for unscheduled service 6/2/19 through the after hours drop off system. There was a problem which made it unreliable to operate so figured walk-in was best. Received a call from rep early afternoon-ish 6/3/19. Said my problem probably a battery. I asked if that’s unusual since I just had an issue and had to replace battery in 2017. His conversation revealed he had no clue of my vehicle history of service there. (This is not how it has been in the past.). Once he found the previous battery service he said no probably not an issue. As well since car was there I requested 90,000 mile service. He said he would get back with me. Around 4:40 ish I recieved a call from another service rep to say the car was ready. I heard other rep in back call out “we replaced the battery.“. I asked the total and was told $75. “Everything done” was what the woman said. I asked the question of her concerning the 2-year replacement of battery. She said “I don’t know.” And went silent. I expected a let me check or something but silence. “Ok who do I ask?” She called the service reps name and went silent again. I expected let me get him... do you want to Talk to him.... he’s busy can I have him to call you. Nope silence. So I said ok I’ll talk when I get there. Arrive at shop. I’m 3rd in line. 1st person being serviced is an elderly gentleman who is is explaining he has purchased his last 5 cars at Masters but his wife said after recent service from service department no more. I will say the service rep who was working with him was endeavoring to assist him providing additional information concerning his issue. the 2nd person is a woman who is being serviced by the woman I talked to in the phone. Seems the customer was called and told her car is ready but the rep doesn’t have the paperwork so says it’s not ready. When the customer started asking questions the favorite response from the rep was ...”I don’t t know.” My husband who doesn’t have a Buick asked is this normal. My response was no, when I was here before in 2017 it was great service. My turn. We go to rep who hands paper to my husband While I go talk to my rep about the concern of is there an underlying issue. Nope, it’s fine... they don’t make em like they use to.... I go Back to where my husband is and he’s looking at a bill for over $200. I ask her reminder her she said 75$. She looks again and eventually says I must have been mistaken. I’m expecting I’m sorry ... please excuse.... nope that’s it. I see a battery charge and I was told it was u see warranty I asked about that. “I don’t know.” Is the response. “Who would know?”. So back to the original rep we go with the paperwork. As we are waiting we realize she has printed and about to charge us for 2017 service. Then of course we find out the 90,000 mile service was not complete because there was no time and I’m actually told there was no time to call me to give me the price of the service or to tell me there was not time to complete the service. My controlled point to the customer service rep was there was time to call me to say the car was ready but there wasn't time in same call to tell me no time to service and ask me if I want to leave it? At this point I’m told I can bring it back. He will even arrange a loaner I can get service done and a diagnostic Reference the battery because that does seem like a lot 2’new batteries in 2 years (my husband and I looked at each other... just 10 Mins ago the same person said it’s normal. It’s fine. They don’t make em like they use to. While they are getting the real bill ready. My husband asked is the the only Buick service center “my response was I’m on google now finding out. Because this will not happen again. I’m not sure what happened Buick Masters but it warrants a good look. While I don’t get my oil changed and tires and such accomplished at a dealer, Major services and problems I do but not there anymore. I remember the customer service rep and have indicated his name below. I have the cards at home which has the woman’s name that we interacted with. If you need I will provide. . Driving home it was rolling around in my head the total change. As I looked at my car clock which had the wrong date and time. (Yes I know battery changed stops all of that). However, I remembered the last time I had a battery replaced at Masters the tech paid such attention to detail my clock and calendar were set correctly when my vehicle was returned. What a difference. More
by SRSANCHEZ
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