Charles Suter
Charles Suter at Don Ayres Honda
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Charles Suter

Service Advisor

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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5.0
201 Reviews

Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.

5.0

201 Reviews

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201 Reviews of Charles Suter

October 17, 2024

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Employee Rating

Concerned for safety Helps to make decisions about service Knows auto vocabulary when advising washed the car!! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Settle, Paul Evans

Oct 17, 2024

Don Ayres Honda responded

Thank you so much for your kind words, Bill, and for taking the time to leave us this wonderful feedback!

June 11, 2024

Dealership Rating
Employee Rating

I have dealt with Chris several times regarding the purchases of vehicles. Chris has always been very informative regarding the Honda vehicles that I have purchased from him and Don Ayres. When I pur More

by cartbar2010
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Demetriades

Jun 11, 2024

Don Ayres Honda responded

We are so glad that Chris had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 05, 2024

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We just had our first service and the technician was great! We will definitely come back. More

by NW611
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Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Don Ayres Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don Ayres Honda.

April 02, 2024

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Christian Vazquez made this car buying experience extremely easy . my best one yet ,from selecting the vehicle I wanted to the the facility’s he provided for our payment options ! 10/10 More

by rene.piedra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Herbst , Cristian Vasquez

Apr 02, 2024

Don Ayres Honda responded

Thank you, Rene! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don Ayres Honda.

February 27, 2024

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We had both our Honda Accord and Honda Pilot in to be serviced. David S. did an outstanding job of keeping us informed of what was being done to the vehicles and the additional items that we may want to More

by tntray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Salmonowicz

Feb 27, 2024

Don Ayres Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 15, 2023

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Employee Rating

Everyone is Very friendly, and Zach made sure i understood what he was talking about regarding my vehicle! More

by Ginaraimondo21
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Zach Chausse

Nov 16, 2023

Don Ayres Honda responded

Gina, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don Ayres Honda, we look forward to having you as one of our valued customers for many more years to come!

October 04, 2023

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Always great service, people and very attentive to what your needs are. I would recommend Don Ayres to everyone. More

by Warrenee68
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 04, 2023

Don Ayres Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 11, 2023

Dealership Rating
Employee Rating

From the time I arrived at Don Ayres Honda I felt comfortable and welcomed by all. My service advisor Ben, my old service advisor, Chuck and Doug the general service manager all welcomed me during m More

by Underdaddy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baney , Ben Rose

May 20, 2023

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Employee Rating

My service was prompt and the time for the appointment was clearly communicated. I also greatly appreciate that I was told when and what would needed to be done at my next service. More

by Dawn_fritts
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Workmanship
Service Time
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Recommend Dealer
Yes

April 26, 2023

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Good people and friendly service. I always go to Jeremy, but everyone is kind and helpful. More

by Justin P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sullivan, Dillon Steenport , Ben Rose

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