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Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno
Refer Me

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

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4.8
448 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

17 yrs, 9 mos

Industry Experience

39 yrs, 3 mos

4.8

448 Reviews

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448 Reviews of Charles Sebastian

April 07, 2025

Dealership Rating
Employee Rating

The service department did a great job. They were friendly and helpful. I appreciated the quality service. More

by bill zimmerman
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Apr 07, 2025

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

April 05, 2025

Dealership Rating
Employee Rating

Very helpful and nice. Went above and beyond to get my Jeep’s cluster and fuel tank fixed. More

by b.brookshier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Apr 05, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 01, 2025

Dealership Rating
Employee Rating

Staff is nice, but service is average at best. I’ve taken my Jeep in 3+ times for service and I sometimes leave with problems that are still unresolved, even after having been in shop for days at More

by DRMELISSAPEROTTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 04, 2025

Lithia Chrysler Jeep of Reno responded

Thank you, Dr. Perotti, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 29, 2025

Dealership Rating
Employee Rating

Love this dealership and service center! Friendly staff and service that is performed in a timely fashion. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Williford, Donna Woody, Dana Silva, Joe Rivera, Robert Pearce, Tony Seibert , Michael and Fernando in the service department

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Mar 29, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 14, 2025

Dealership Rating
Employee Rating

Got in on time got my 5 yr inspection and oil change in a very timely manner, and I will have my jeep on going service done with Lithia for years I hope, Thank You More

by RAINBOW3172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Joe Rivera, Robert Pearce, Tony Seibert

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Mar 14, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno for your inspection and oil change. We are glad to hear you'll be returning to us in the future. Take care!

March 11, 2025

Dealership Rating
Employee Rating

Charley is great to work with and I'm glad he's back to work. He treats customers great and takes care of your needs. Thanks to Lithia Jeep for getting my Wrangler fixed in a timely manner. More

by Cornbinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 11, 2025

Lithia Chrysler Jeep of Reno responded

We're glad you had a positive experience with our team and that your Wrangler was serviced promptly. Thank you for choosing Lithia Chrysler Jeep of Reno.

March 11, 2025

Dealership Rating
Employee Rating

Charlie is a huge asset to Lithia, service was great and the result is perfect. More

by Bryan Davey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

Lithia Chrysler Jeep of Reno responded

Bryan, it's great to hear that Charlie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

March 03, 2025

Dealership Rating
Employee Rating

Seating area is very comfortable. Customer service was 10/10! My service was done in less than an hour. More

by ELISEMANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

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Mar 03, 2025

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Elise, and we look forward to working with you again.

February 28, 2025

Dealership Rating
Employee Rating

Great customer servise. I got to Charlie everytime I called. I never had to hold. Charlie was very kind and helpful. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Lithia Chrysler Jeep of Reno responded

Glad to know our team could provide you with excellent service. We appreciate your feedback and wish you all the best from Lithia Chrysler Jeep of Reno.

February 27, 2025

Dealership Rating
Employee Rating

Charlie was great and the work was done in one day. I always have Jeep do my services. More

by tom.bradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 27, 2025

Lithia Chrysler Jeep of Reno responded

Thanks for being a loyal Jeep customer. We're here if you need anything else at Lithia Chrysler Jeep of Reno.

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