Charles Jackson
Charles Jackson at Big Star Cadillac

Charles Jackson

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

5.0
24 Reviews
5.0

24 Reviews

Write a Review

Dealership Experience

8 yrs

Industry Experience

34 yrs, 6 mos

Languages Spoken

English English

24 Reviews of Charles Jackson

February 01, 2025

Dealership Rating
Employee Rating

Prompt, professional, great communication, welcoming, friendly, easy to close a deal with, great options, accommodating More

by M_VALLOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Olivares

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 28, 2025

Dealership Rating
Employee Rating

Awesome! I am so happy that I started my search at Big Star in Friendswood, TX, and met an awesome salesman. Charles Jackson made our car buying experience t More

by jwigg48@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Rachel Ruiz

Jan 28, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 26, 2025

Dealership Rating
Employee Rating

The sales staff was very informative, helpful, available, and responsive. Sales management was available but not quite as receptive as I was hoping for or expected. Overall, it was a very good sales experien More

by steve_gilder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 24, 2025

Dealership Rating
Employee Rating

This is the second time that I have made a purchase at this dealership and both times were easy and straight to it. They were professional and awesome to work with in every aspect! Charles went above and More

by Allen Mull II
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Jose Teran

Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 04, 2025

Dealership Rating
Employee Rating

We had a great experience. I want to thank Charles for helping us. He went above and beyond my expectations. I totally recommend this place. More

by Sumeet Misra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Also the lady who trained us on the different features of an Escalade was Great !!

Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 03, 2025

Dealership Rating
Employee Rating

Excellent Service! This was my very best car experience ever. From beginning to end Mr. Charles Jackson (our sales representative) was there to give us the best experie More

by jwigg48@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Rachel Ruiz

Jan 06, 2025

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

January 01, 2025

Dealership Rating
Employee Rating

We had a great experience; I want to thank Charles Jackson for helping us. He went above and beyond my expectations. I totally recommend this place. More

by Sumeet Misra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Olivares , I didn't catch the name of the lady who trained us on different features of the vehicle. I'll give her 5 starts too.

Jan 02, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 28, 2024

Dealership Rating
Employee Rating

Service is great just don't go late in the evening because it feels a bit rushed. Overall very good customer service. More

by maxx65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Kevin Sonnier

Dec 30, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 02, 2024

Dealership Rating
Employee Rating

Charles Jackson, Keith, Iriam, Lisa and Kevin are so awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purcha More

by jhadebrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 01, 2024

Dealership Rating
Employee Rating

Even on a very hectic day at the dealership, Charles went above-and-beyond to ensure we had a relatively quick and painless experience. It was refreshing not having a high-pressure sales pitch. Thank you! More

by Scr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Olivares

Dec 02, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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