Charles Jackson

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding the condition of the tires on your vehicle. We sincerely regret that you are unhappy and concerned about the perceived wear on your tires. After reviewing the pictures you provided, our inspection confirms that the tires on your vehicle are consistent with the mileage discussed at delivery and show no signs of excessive wear that would require immediate replacement nor any time in the near future. We stand by the quality and safety of all new vehicles delivered from our dealership, and we confirm that the tires meet all manufacturer standards for a new car. We understand that your trust is essential, and we want to assure you that your vehicle is equipped with tires that are safe and reliable.  If you have further concerns, feel free to contact me directly. Kevin Sonnier, General Sales Manager, ksonnier@bigstarcadillac.com

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

Big Star Cadillac responded

Thank you for your purchase and feedback. We're truly sorry to hear about your experience, and the lack of follow-up. That's definitely not the impression we want to leave. We'd be happy to inspect the vehicle to address what you're experiencing. We did offer an extended service contract at the time of purchase, which is designed to help with unexpected service issues that might arise after delivery. Considering the mileage of the vehicle purchased, we highly recommend that you exercise this option. Please contact us to schedule an appointment, and we'll gladly diagnose the issue with our compliments. Also, since you're so early in your ownership, we're committed to assisting with needed repairs to address your vehicle concern. We want to ensure you're happy with your vehicle and purchase. Please reach out to me directly at mpierce@bigstarcadillac.com directly so we can address your concerns. Mike Pierce, General Manager.

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!