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Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.7
81 Reviews
4.7

81 Reviews

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81 Reviews of Charles Hassoun

August 30, 2025

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Employee Rating

Great service department. Reliably fast getting my car back to me. Great customer service. Winning team. More

by thaddaeus_caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry

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Sep 03, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

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Employee Rating

Very friendly and curtesy service from service advisor Jerrymyles Esmele. He kept in touch with me on the technical aspects of the problem. More

by himaese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2025

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2025

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Employee Rating

Great Service Arturo “Tury” Montes was great, very resourceful, respectful and attentive since I drove in for service. More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Arturo “Tury” Montes

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Aug 28, 2025

Group 1 Ford El Paso responded

Hello Christopher, we're happy you found our staff Arturo to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2025

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Employee Rating

They did a great job servicing my Ford Explorer. It was busy, but I felt comfortable and taken care of. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Aug 27, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

August 07, 2025

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Employee Rating

I had nothing but bad day experience with this place but to day they did a great job Kay was really helpful she made sure I can sit down and relax every she say was correct not had to worry about nothing ve More

by sgtlandaverde58.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Kay

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Aug 09, 2025

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

August 07, 2025

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Excelente servicio y atencion. Las personas que nos atendieron sumamente calificadas. Dandonos diferentes opciones y mostrando las funciones del auto. Great people..... More

by ORVO56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , CARLOS PINEDA

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Aug 09, 2025

Group 1 Ford El Paso responded

Hola, ¡gracias por compartir tu experiencia positiva! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!

August 06, 2025

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Always friendly, work completed in timely manner and for the amount quoted. I highly recommend this dealer. More

by pbracken
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 01, 2025

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Amazing and outstanding service. Couldn’t ask for a better to buy a new vehicle! More

by Abraham Ortega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan

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Aug 03, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

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Employee Rating

Great service quick response to your questions very friendly service very satisfactory and reliable service Always willing to assist you More

by Arturo.sm.1976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 03, 2025

Group 1 Ford El Paso responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 30, 2025

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Employee Rating

The Service is Phenomenal, Plus location is awesome and it’s Mangers are super helpful Special thanks to Mr.Jesus Rosales for his help More

by ernieolivas.ero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Group 1 Ford El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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