Charles Hassoun
Charles Hassoun at Shamaley Ford
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Charles Hassoun

General Manager

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of Charles Hassoun

March 27, 2025

Dealership Rating
Employee Rating

great service great advisors great management. repair was quick and affordable and vehicle was left squeaky clean. 10/10 More

by DanielElvira
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom

Mar 28, 2025

Shamaley Ford responded

Hi Danielelvira, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

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Great service, great selection! ! They worked hard to get me the truck I wanted at the payment that worked for me! More

by Tony
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Carlos, Todd

Mar 28, 2025

Shamaley Ford responded

Hi Tony, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2025

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I had requested a full car detailing alongside my service with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from m More

by adefunmike
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Javier Quintero, Monica Salom , Daniel, Samantha

Mar 27, 2025

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

March 21, 2025

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Shamaley’s ford always takes care of our vehicles (Ford Explorer and Mustang ) with maintenance and recommendations as well different options to pay. Keeosha was great took me in for scheduled appointmen More

by Eddie
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom , Keeosha service advisor at Shamaley ford

Mar 24, 2025

Shamaley Ford responded

Hi Eddie, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 19, 2025

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Awesome customer service from Eduardo and great customer care, kept me up to date with every detail on my mustang. I greatly appreciate the Shamaley Ford team here in el paso More

by bacadavid38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom , Eduardo Ruelas

Mar 22, 2025

Shamaley Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 19, 2025

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Always satisfied with the service ,very professional. Thanks.Kay was very curious and very professional. More

by araizam936
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom

Mar 22, 2025

Shamaley Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. We look forward to your next visit! Take care!

March 18, 2025

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Employee Rating

My experience overall was 10/10. Mr. Tony Saldana was nothing but pure class and made this experience as easy and smooth as possible. Jorge on the accounting side also was the bigges More

by demi_grissom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom , Tony Saldana

Mar 22, 2025

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

March 08, 2025

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Employee Rating

Always attentive with customers. Great service and price everyone knows their job and does it well More

by skylar25mreyes
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2025

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Employee Rating

Marija was extremely helpful with my service. She was patient and took her time explaining everything. More

by jazmin.mcghee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom , Marija

Mar 10, 2025

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 06, 2025

Dealership Rating
Employee Rating

I received excellent service from Shamaley Ford. Mr. Joe Mena was very helpful and great communication. More

by minergirl66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Quintero, Monica Salom , Joe Mena

Mar 09, 2025

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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