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Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun | Page 9

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
144 Reviews
4.6

144 Reviews

Write a Review

144 Reviews of Charles Hassoun

July 17, 2025

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Employee Rating

All the staff was really informative and helpful, especially Sasha Martinez. We will definitely be back. More

by martinez_bony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom, Sasha Martinez

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July 16, 2025

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Very professional and cordial . Bought my F150 in 2013 always done its maintenance here very affordable prices. More

by Ivanlara98
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 13, 2025

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Fast friendly great customer service my service adviser was great told everything I need to know about the process More

by Ranger2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom, Jesus robles

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Jul 15, 2025

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

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They have ALWAYS been amazing! Shamaley Ford's staff is always helpful, informative, offering the best deals and welcoming!!! Thank you all! More

by Cisco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Carlos

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Jul 03, 2025

Group 1 Ford El Paso responded

Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2025

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Great customer service Jake greeted me as soon as I entered the service drive with a smile on his face as everyone said hello technician was thorough and Porter delivered my expedition nice and clean s More

by Pjsolis78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom, Jake

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Jul 03, 2025

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

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Employee Rating

Great job by Jerry Ismele, service advisor. Kept me informed on the progress of completion. More

by Gardea.Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom

Print
Jun 27, 2025

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

Jun 27, 2025

Gardea.Robert responded

Thank you

June 23, 2025

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Employee Rating

Shamaley forward me the car buying process nice and easy. They were committed to giving me the best price possible. More

by Maxz1997
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Irvinn Ceja

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Jun 25, 2025

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 20, 2025

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Employee Rating

Quick but also thorough. Kind service reps. Fair pricing. Free lyfts. Car was clean when returned. More

by shreve.seth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom

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Jun 23, 2025

Group 1 Ford El Paso responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

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Employee Rating

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs More

by Blanca Serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom

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Jun 17, 2025

Group 1 Ford El Paso responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at smartinez@group1auto.com so we can work toward a resolution. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

June 09, 2025

Dealership Rating
Employee Rating

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told. More

by ttgalvan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Yolanda Anchondo, Monica Salom, Chuy Rosales

Print
Jun 12, 2025

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

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