Charity Graff | Page 9

Be Very Cautious. This dealership does not have honest business practices. They practice the bait and switch with false advertising. They offer “Express Car Buying” th This dealership does not have honest business practices. They practice the bait and switch with false advertising. They offer “Express Car Buying” that is 100% online through their website. I picked out a Toyota Tacoma, that was dealer discounted, and followed the instructions to buy it online. After I was hooked, I received a call from a sales person letting me know that the dealer discount expired 3 weeks ago, but they have the exact truck and I would have to pay $3,000 more. The sales person tried using the excuse that they don’t update the inventory on their website frequently. Such a poor excuse for a major dealership and not acceptable. They refused to honor the price, which is unacceptable for good management that runs a tight ship. Clearly, mistakes are common and they would be out of business if they had to fix them all. Either it is lousy management full of mistakes, or they are using false advertising to sell cars. Whichever the case, it is not professional. More

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I was pleased to deal with Cameron and Gladstone Toyota! Vehicle is also very nice. Thank you Vehicle is also very nice. Thank you More

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"***** Highly Recommend *****" This is my first time buying a car in the United States. It was a great experience, the staff are very professional and very respectful to customers. I'm very satisfied wi buying a car in the United States. It was a great experience, the staff are very professional and very respectful to customers. I'm very satisfied with Toyota of Gladstone.     I'm very thankful to Eric, Jesse and Charity. Because they really stand strong for customers and best assist. I'll definitely come back again to Toyota of Gladstone.     Working with Toyota of Gladstone was an absolute pleasure! The team is extremely patient, I never felt pressured to make a decision, and most importantly, a professional and very kind. Thank you so much. More

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I purchased the car remotely, (I am in Florida), and my car buying experience was excellent. Carl Chestnut, and Charity Graff provided outstanding customer service both during the sale and in support of th car buying experience was excellent. Carl Chestnut, and Charity Graff provided outstanding customer service both during the sale and in support of the vehicle being transported to Florida. This is the kind of service that made me buy my seventh Toyota. More

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Cassie was incredibly helpful finding the perfect vehicle for me and my budget. From the minute I got there and knew what I wanted she was instantly able to work with me and find a vehicle that was already o for me and my budget. From the minute I got there and knew what I wanted she was instantly able to work with me and find a vehicle that was already on its way. The entire time it was coming to the dealership she kept me updated daily to make sure I knew exactly when the car would arrive and when I could plan to pick it up. Day of pick up was efficient, smooth, and honest. 11/10 would recommend Gladstone Toyota and Cassie and will definitely advise family/friends for future vehicle needs! More

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Eric was phenomenal! He listened to what I wanted and asked questions to make sure he understood. There was absolutely no pressure to buy my Rav4. He was more than willin He listened to what I wanted and asked questions to make sure he understood. There was absolutely no pressure to buy my Rav4. He was more than willing to send pictures as soon as it came off the truck. The communication was amazing. We will definitely be back and have already recommend led Eric to other family members and friends. Thank you so much Eric for being amazing! I personally work customer service and have high expectations. Eric exceeded those expectations. More

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Lina and everyone I interacted with at Toyota of Gladstone were great to work with! Thanks for the easy car-buying experience! Gladstone were great to work with! Thanks for the easy car-buying experience! More

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Sam was a great help with the entire process of buying my Tacoma. This was by far the best car buying experience I have had ever! Thanks again to Sam and Charity for their hard work! Tacoma. This was by far the best car buying experience I have had ever! Thanks again to Sam and Charity for their hard work! More

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Daniel Yu: answered questions after hours, got all paperwork done smoothly. GladToy: got us our car in about 5 weeks! Smooth & painlessly Great job! paperwork done smoothly. GladToy: got us our car in about 5 weeks! Smooth & painlessly Great job! More

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Although I had to wait 3 weeks for this car to come in, the team at Gladstone was so communicative. They gave me updates whenever they had them and were overall awesome to work with. Very precessional and the team at Gladstone was so communicative. They gave me updates whenever they had them and were overall awesome to work with. Very precessional and made my first brand new car buying experience perfect, and I got my dream car! More

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