Charity Graff
Charity Graff at Toyota of Gladstone

Charity Graff | Page 6

Internet Sales Manager

Toyota of Gladstone

19375 SE Mcloughlin Blvd
Gladstone, OR 97027

Contact Me
4.8
178 Reviews

Dealership Experience

12 yrs, 10 mos

Industry Experience

12 yrs, 10 mos

4.8

178 Reviews

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178 Reviews of Charity Graff

February 27, 2024

Dealership Rating
Employee Rating

Thanks to Eric, Charity and Annie for making my purchase transparent and efficient! Gladstone was able to make a competitive offer that influenced my decision to keep the purchase local rather than going to More

by tgonta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalik, Annie Marjanen

Mar 16, 2024

Toyota of Gladstone responded

Thank you so much, we are so happy to have had the opportunity. We look forward to seeing you visit with us again. Welcome to the Toyota of Gladstone family.

January 30, 2024

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Employee Rating

Manny was amazing to work with! The best salesman I have worked with. Charity is also fantastic! More

by jakehirshberger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Hill , Manuel Navas

Feb 15, 2024

Toyota of Gladstone responded

Thank you so much Jake! We are so happy to have been able to help, we greatly appreciate you choosing us! Welcome to our family! Charity...

December 15, 2023

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Employee Rating

Everyone was really nice. Customer service is the key. I'm so glad I decided to purchase a toyota More

by Arlene
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Danny Kuhn

Dec 18, 2023

Toyota of Gladstone responded

Thank you for taking the time to share your positive experience at Toyota of Gladstone! We're thrilled to hear that everyone was really nice and that our commitment to customer service resonated with you. Choosing a Toyota is a wise decision, and we're delighted that you decided to make your purchase with us. If you have any questions, need further assistance, or want to explore more features of your new Toyota, feel free to reach out. We're here to help. Once again, thank you for choosing Toyota of Gladstone. We appreciate your business and look forward to being of service in the future. Safe and enjoyable travels in your new Toyota!

December 06, 2023

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Employee Rating

Cassie helped us during a stressful time and we walked away being 100% listened to and taken care of. We will be referring everyone we know to her and your dealership. More

by kimthompson78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassie Michaud , Parth (F+I Manager)

Dec 09, 2023

Toyota of Gladstone responded

Thank you so much for sharing this with us Kim. We are so happy to have had the opportunity to provide you with a truly exceptional experience and we are so happy that Cassie was able to provide you with a positive experience during a stressful time. Thank you for becoming a member of the Toyota of Gladstone family.

November 03, 2023

Dealership Rating
Employee Rating

We really appreciate Toyota of Gladstone- the best in the land! Eric Kalik, our salesman treated us like family. He loves Toyota and he loves cars. He told us so many interesting things about different Toy More

by nancycapell97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalik, Jonathan Ault

Nov 04, 2023

Toyota of Gladstone responded

Thank you for sharing your positive experience at Toyota of Gladstone, Nancy! It's great to hear that you had a wonderful experience with Eric Kalik, Charity Graff, and Jonathan Ault. Providing a fun and informative waiting process can make a significant difference. If you have any more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new Toyota, and thank you for your kind words!

October 15, 2023

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Employee Rating

This was my only experience with this dealership. I called for a specific vehicle, reached Rebecca Stern and she was great. Since we are moving in a couple weeks across the country, I won’t be in a p More

by Cecilialilly
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Becka Stern

Oct 21, 2023

Toyota of Gladstone responded

Thank you for sharing your experience, and we appreciate your feedback. We're pleased to hear that you had a great experience working with Rebecca Stern when you called for a specific vehicle. We understand that your move across the country makes it challenging to assess the dealership's service department, but we appreciate your willingness to give us a chance. As you mentioned, Mazda of Gladstone and Toyota of Gladstone may share the same ownership, and we strive to provide the best service to our customers. We continually work to improve and provide a positive experience. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you for choosing us, and we hope that your future experiences with us will be even better.

October 12, 2023

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Employee Rating

All employees were great to work with. Pleasant and professional. Willing to work with me on timing and price More

by laurabeckelthoreson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bobby Sites , Jonathan Castino

Oct 13, 2023

Toyota of Gladstone responded

Thank you for sharing your experience with us. We're delighted to hear that all our employees were great to work with, pleasant, and professional during your visit. At our dealership, we understand the importance of flexibility and working with our customers to meet their timing and price needs. We appreciate your feedback, and we're dedicated to ensuring your satisfaction. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us!

October 11, 2023

Dealership Rating
Employee Rating

Salesman Nate Young did an outstanding job from first discussion through post-sale follow up as my sales guy/customer advocate at Toyota of Gladstone. I feel he really looked out for me throughout the e More

by Loyal to Toyota
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Momodou Dem , Nate Young

Oct 12, 2023

Toyota of Gladstone responded

Thank you so much for sharing this with us! We are so happy to have had the opportunity to provide you with a truly exceptional experience. We are so grateful to for coming all this way to work with us. Congratulations and welcome to the family... Charity

October 10, 2023

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The dealership was clean and presented well , the car was absolutely spotless. Dusty Call made the process the best , he is the reason for the 5 star review , he was patient ( I ask a ton of questions ) he h More

by brianjoseph305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Seth Dustin, Dusty Call

Oct 12, 2023

Toyota of Gladstone responded

Thank you so much, Brian! We are so appreciative to you for allowing this opportunity to help you with your new 4Runner. Congratulations and welcome to our family.

October 01, 2023

Dealership Rating
Employee Rating

Becca was really friendly and knowledgeable. I felt like I was in very good hands. The buying process was very smooth and I was in and out rather quickly. And Becca showed me everything I neede More

by allymacpdx
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Becka Stern , Muhammad Khan, Prath did my paperwork. He was very friendly.

Oct 02, 2023

Toyota of Gladstone responded

Thank you for taking the time to share your wonderful experience with us, particularly with Becca! We're thrilled to hear that Becca's friendliness and knowledge made you feel in good hands throughout your car-buying journey. Our team takes pride in ensuring a smooth and efficient buying process, and we're delighted that you were able to get in and out quickly with your new car. It's fantastic to know that Becca provided you with the necessary information to feel safe and confident as you drove off in your new vehicle. We couldn't agree more—Becca is indeed a valuable member of our team, and we appreciate your recommendation to hold on to her. She's a testament to our commitment to providing exceptional service. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you for choosing us, and we look forward to serving you again in the future!

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