Charity Graff | Page 17

Needed a used AWD Sienna, Toyota of Gladstone hooked me up. Did lots of research and determined a Toyota Sienna all wheel drive was the vehicle for me. The price of a new one was a little out of my budget, so I Did lots of research and determined a Toyota Sienna all wheel drive was the vehicle for me. The price of a new one was a little out of my budget, so I looked for a premium used model, and my search led me to Toyota of Gladstone. The friendly folks at Gladstone were responsive to me from the get-go, and they had the car I wanted in their inventory. They took my old car as a trade-in, and that process went smoothly. A very knowledgeable, responsive staff made for a great car-buying experience. More

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Did right by us. Kristin was great to deal with up front but we ran into issues with getting the exact vehicle we wanted from an agreed upon location. After further di Kristin was great to deal with up front but we ran into issues with getting the exact vehicle we wanted from an agreed upon location. After further discussion in person Charity (Kristin was off that day but called in) was able to locate the vehicle we wanted. The next day the team got back to us on scheduling the delivery (vehicle had to come from a different dealership), paper signing, and vehicle pickup which Kristin handled great. I would have rated this a 5 but the team that supports Kristin and Charity need to be sure to give them correct information during the sale, prompt updates and thorough communication to not only the customer but to the customer facing sales team. More

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2019 toyota 4runner TRD PRO Great people to work with! Denis Russu went above and beyond my expectations to find a car with the color and the features i wanted. Highly recommend Great people to work with! Denis Russu went above and beyond my expectations to find a car with the color and the features i wanted. Highly recommend going to see Denis for you New Toyota. More

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CA Resident Travels to Oregon to Purchase 4Runner Recently I purchased a 2019 Toyota 4Runner Off Road Premium from Toyota of Gladstone in Oregon. To sum things up, my experience there was fantastic Recently I purchased a 2019 Toyota 4Runner Off Road Premium from Toyota of Gladstone in Oregon. To sum things up, my experience there was fantastic and well beyond my expectations. The team I worked with consisted of Jamie Wheeler-Semrad, Charity Graff and Bryan Dowd. My first contact with the dealership was via e-mail with Jamie. From the very first moment she was warm, caring and patient with all my question....and I had a lot. I knew this purchase was a bit more complicated than most as I’m a CA resident buying out of state where issues such as CA & OR taxation, CA DMV registration, CA emission compliance and etc had to be dealt with and Jamie handled them all in a warm, caring, patient and knowledgeable way without any issues at all. The other complication is that I wanted the 4Runner set up in a particular way and she handled all of that in the same way which made the entire process so easy for me. I truly believe her motivation was that she simply wanted me to be happy with the vehicle and have a great buying experience at Gladstone of Toyota. Jamie, I can't thank you enough for being such a kind person and helping me get the truck of my dreams!! While working out all the details I also spoke with Charity Graff. She too was so helpful and nice which made things so easy. Actually, I think it's the culture at Gladstone of Toyota to be so helpful and nice....what a difference it makes! On “car buying day” I flew up to Portland and was greeted at the airport by Jamie. Once at the dealership she walked me through the entire process which turned out to be so easy and stress-free….and actually fun! One thing on the 4Runner I don’t like is the “chirp” sound that occurs when locking / unlocking the doors. After researching this on the internet I found out that it could be eliminated but I was also warned that only a tech (or someone with the correct software) could do it and apparently it doesn’t come cheap to have done. So I asked Jamie about this. Without any hesitation she takes me to the service department and we talk with the service writer. Next thing I know it's all taken care of......and get this…..no charge!! For the next step I was greeted by Bryan Dowd of the finance dept and he walked me through the entire finance process and explained all the warranty, extended warranty and other items available for my new 4Runner. No hard sale or scare tactics like I’ve experienced in the past. He was a delight to work with and we talked a long time about family, traveling and life. After his explanations I went with all his recommendations which I’m quite pleased with. Now it’s just the drive home in my new 4Runner…..I love it!!! I want to thank each of you for such a wonderful car buying experience and treating me so wonderfully!!! More

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Friendly and outgoing staff Jake was funny and friendly and he treats you like a friend that he hasn't seen in a long time. Tries his best to make you feel like you are the only Jake was funny and friendly and he treats you like a friend that he hasn't seen in a long time. Tries his best to make you feel like you are the only customer he has. He doesn't make you feel rushed at all. You tell him what you want and he will show you it. He will also find out if it's in your budget and if it is not possible then he will give you comparable options. And anytime after the sale he will answer anymore questions you have. I could not ask for a better salesman. He is why I will be spreading the word about him and Gladstone Toyota. More

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Sales crew bent over backward to make sure we were happy. Carl Chestnut was our Sales person and he was very cordial, funny, and informative. After purchasing the car and driving off the lot, we discovered a Carl Chestnut was our Sales person and he was very cordial, funny, and informative. After purchasing the car and driving off the lot, we discovered a problem with the car and returned to the dealership. The service department told us that they would not be able to look at it until the next day and, depending on the problem, it may take until the day after that to get it fixed. That really irritated me, and I could tell that Carl was very irritated as well. I told Carl that it made us leery about anything else that might be wrong with the car. Carl went to management and they got a brand new identical car from a Beaverton dealership and had it delivered the next day so we wouldn't worry about the original car. Carl and the Customer Relations department really bent over backward to make sure that we were happy and satisfied. Problems like the one we encountered happen, but I was impressed at the lengths that the group went through to make us happy. More

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Sou went the extra mile great customer service and follow up I received an E mail from Sou he let me know when my new TRD Pro 4 Runner was coming in. He followed up with phone calls and even though he was at the I received an E mail from Sou he let me know when my new TRD Pro 4 Runner was coming in. He followed up with phone calls and even though he was at the coast he followed up with numerous phone calls he was on it we confirmed price and agreed on a deposit and delivery date! Sou is truly an asset to Toyota of Gladstone! Great customer service! Thanks for all your help, Gregory Wheatfill More

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Emileigh is a great person with great customer service. She. This dealerships is awesome and cares about their customers I recommend everyone to this dealership. They will treat you right. I recommend Emilei This dealerships is awesome and cares about their customers I recommend everyone to this dealership. They will treat you right. I recommend Emileigh she is great. More

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Worth the drive. I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and imp I traveled from just under 600 miles from CA to Toyota of Gladstone for a great deal on a used Tacoma! I have to say that I was very satisfied and impressed by the level of professionalism and overall service at the dealership. The team that I worked with really cared about my experience and showed great interest in getting me the best deal that worked for my budget. A truly easy, stress free, experience that I can't say enough good things about. If these guys have what you're looking for, definitely give them a call and see what they can do for you too! More

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Very good people From first contact with email until the final papers were complete we encountered very friendly, helpful people at Toyota of Gladstone. Eric didn’t lo From first contact with email until the final papers were complete we encountered very friendly, helpful people at Toyota of Gladstone. Eric didn’t look like the typical salesperson at first glance, and believe me, there's nothing typical about him. By the end of the transaction, he became my favorite car salesman of all time. I highly recommend Toyota of Gladstone for the quality of the people that I experienced during my purchase. More

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