Charity Graff | Page 16

Absolutely not I purchased my car from them last year. I knew the trade in offer they gave me was low as I had two other offer that were $2,500 more. However, they w I purchased my car from them last year. I knew the trade in offer they gave me was low as I had two other offer that were $2,500 more. However, they were able to offer me a great interest rate. I really wanted a hatchback but I let them talk me into a sedan after they had assured me they’d get me into the car I actually wanted if I came back the following year for a trade in. I have a difficult credit history due to divorce and medical bills and totally own that. So, as I was about to sign the papers, let them know again that it wasn’t the car I was looking for. They admitted they new it was not the car I wanted and, again, promised to get me in the car I wanted the next year. So, I foolishly signed the papers. I was rather disappointed the next day when I saw the car I traded in listed for $3k more than I had initially purchased it for highlighting the amazing new tires. I had just put in $1300 ($850 of which was for brand new tires) into it 6 weeks earlier because I really loved the car but needed to refinance and couldn’t because of the negative equity and dissolving the negative equity into a new loan was the best way to not lose too much money. I told them this and was told they’d “actually lose money on my car.” Fast forward a year. I watched their website very closely and started communicating with a sales rep who showed me they had the exact car I was looking for. Over the next week I took off a total of 4 hours of work to go see the car one day and the next my partner met me there to seal the deal. Well, they started acting funky and one manager then preceded to man-splain things to me. When I’d ask “okay, so how does this impact me” he joked at how “aggressive” I was. Then they alluded to my partner co-signing (which I didn’t want). He said he would and then was told “what a great man” he was for “taking care of me.” Yes, he is a great man, but it really bothered me that they felt I needed to be “taken care of.” It was late in the evening and I was told the banks were closed. My sales rep was going to be off the next two days but was assured the manager I was working with would contact me in the morning. He offered to leave his info and they said it wasn’t necessary. We offered to put a deposit down and, again they said it wasn’t necessary. I drive by the dealership every morning on my way to work and imagine my surprise when I saw the car front and center just 12 hours after they said they’d be working on the financing. Late afternoon I finally reached out to my sales rep (who said to do so if I hadn’t heard back from anyone.) The only response I got was “sorry, looks like it is not going to happen.” No explanation, no numbers, nothing. I reached out to someone the next day and, again, they tried to sell me a sedan with ridiculous monthly payments. Another “manager” contacted me but then said “sorry we are swamped we might figure this out today” and was told they’d contact me the next day. Nothing. So I, again, reached out to this person and still have not heard from her. I contacted the dealership about making a complaint and was told to call someone else and provided with their contact info. I did, left a voicemail, and still have not heard from them. I began working with other dealerships, all of who commented on how they “really got” me. Their inquiry showed up on my credit report yet I still have yet to see anything from it. I ended up finding a dealership that worked their butt off to get me into a car I wanted and fix their mistake but have still heard nothing from them. They treated me like I was not worth their time, like I was dumb, and that I needed a man to take care of me. I will be going forward to making a formal complaint with the necessary people. They will do what it takes to sell a car, including lying and making false promises. Then when you call them out on it and hold them accountable they just avoid you. I had previously sent a former coworker there and my partner was going to buy his new car there. Now I will make sure to warn everyone about their practice and treatment of customers. I’m grateful for the dealership I ended up at and both my partner and I got into cars we wanted. Yes, the APR and monthly payments are a bit higher than I want it to be but they treated me like a human being and, because of this, were able to sell two cars. Be warned, Toyota of Gladstone does not care about their customers. Their sales reps are friendly enough and this actually seems to be an issue you management. If you want to be belittled this is the place to go. If you want someone to be compassionate and personable look elsewhere. More

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Smooth and easy purchase Emileigh was great and very professional, answered any questions that we had and helped us through the process of the purchase with ease. I would hi Emileigh was great and very professional, answered any questions that we had and helped us through the process of the purchase with ease. I would highly recommend contacting her for your next vehicle Charity was also a great help when Emileigh was not available to answer or help us, thanks to both of you. More

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Great experience buying our new truck at Toyota of Gladstone It was quite an experience to finally get the truck that we all like. Everyone at we worked with were very nice and professional. Emileigh stands ou It was quite an experience to finally get the truck that we all like. Everyone at we worked with were very nice and professional. Emileigh stands our to be the sweetest and most patient girl who helped me through the whole experience, which started as soon as fifteen minutes after I submitted the online quote until when I drove the new truck out of the door. I would recommend her to anyone who is looking to buy their dream vehicle at Toyota of Gladstone! More

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Geeat selection, service, and staff. Toyota of Gladstone was able to get me a vehicle that was harder to find and made sure I got exactly what I wanted. Another dealership I visited said Toyota of Gladstone was able to get me a vehicle that was harder to find and made sure I got exactly what I wanted. Another dealership I visited said that I might have to "take what I could get" and Gladstone Toyota assured me they'd get me exactly what I wanted which they ultimately did. Everyone there was nice and helpful and they had plenty of inventory to see on the lot. For a car dealership they were not pushy and they were very up front about everything. I would certainly return in the future. More

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Toyota of Gladstone was willing to listen and commit Emileigh and her team at Toyota of Gladstone listened and were willing to commit to my wants and needs where no other Greater Portland/Vancouver deale Emileigh and her team at Toyota of Gladstone listened and were willing to commit to my wants and needs where no other Greater Portland/Vancouver dealership would but could. They used one sale to grow a dealer-customer relationship that will undoubtedly continue for years and purchases to come. The referrals have already begun, which will give Emileigh and her team the opportunity to cultivate similar relationships and build their local reputation. The shell game had already been played out elsewhere. The fact of the matter is that every customer wants something and not all sales teams really listen. I incidentally got more than I bargained for in the vehicle I purchased; no argument from me. Moreover I got what I wanted most: what I saw as a fair deal for my trade. That enabled me to drive my purchase off the lot the same night without hassle after a total of six visits and up to six hours each spent with dealers elsewhere who couldn’t deliver because they didn’t listen to my needs, they tried to dictate them. Emileigh treated me with more than respect: she treated me as a friend, not some Joe (sorry for the comparison all you Joes out there), and this hasn’t stopped, as she continues to assure that I am wholly satisfied with my new vehicle and my experience. I am. More

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Good Experience Our car purchase was smooth, fair, quick and staff were friendly. Denis Russu was helpful, courteous, thoughtful and made the car purchase experience Our car purchase was smooth, fair, quick and staff were friendly. Denis Russu was helpful, courteous, thoughtful and made the car purchase experience enjoyable. Thanks! More

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Easy and straightforward Gladstone Toyota was the second dealer we visited before purchasing and we are so glad we called around. I did all the prework with Jason via phone an Gladstone Toyota was the second dealer we visited before purchasing and we are so glad we called around. I did all the prework with Jason via phone and email. He was really responsive and straightforward in the negotiation. We came in, signed paperwork, got a tour of all the bells and whistles and we were off. We are really happy with the deal and felt like everyone we worked with truly wanted to make us happy. Someone already stopped me to tell me how great our new 4 Runner Nightshade looks and I was happy recommend the sales guys at Gladstone! More

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Nice people, Easy going I was very impressed with the dealership from the time we arrived and still impressed after we purchased our new vehicle and headed out! I started my I was very impressed with the dealership from the time we arrived and still impressed after we purchased our new vehicle and headed out! I started my internet search with Jason Burdine but I failed to make an appointment with him to look at the truck we discussed and when I just showed up he wasn't scheduled to be at work till later in the day, so Mr. Chao stepped right up and was great to work with!. The dealership was clean and obvioulsy a busy place, we meet the shop manager we would work with in the future and how they work in team groups for better customer service. All the staff we worked with were friendly and non pushy! More

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Easy, honest, choices in my best interest From the minute I had first contact with the staff I was greeted with the most helpful service I could have asked for. Charity helped set up my appoin From the minute I had first contact with the staff I was greeted with the most helpful service I could have asked for. Charity helped set up my appointment, Jason let me know what to expect, and Jason and Kristen made sure to get me what I wanted. Kristen catered to all my needs asking me what I wanted and let me take the reigns in my shopping experience. When I chose the car I wanted Kristen walked me through my options and all the options were extremely simple and straightforward. Everything was very transparent anytime I had questions on prices or options I was shown the exact prices and nothing was hidden. The buying experience was exactly how it should be everywhere you go. I got exactly what I asked for. More

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2019 Toyota Pickup Truck I worked with Denis to purchase a new truck. Denis went the extra mile to get me the best price for the truck I had specified. He stayed in contact I worked with Denis to purchase a new truck. Denis went the extra mile to get me the best price for the truck I had specified. He stayed in contact with me and had everything well organized so our time to complete the purchase was very efficient and simple. He was very straight forward and none of the sales tactics which I have no patience for. I drove away with the truck I wanted and feel comfortable to contact Denis and he will helpful to my needs. Thanks More

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